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Lexus of Maplewood

Maplewood, MN

4.6
1,096 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,096 reviews

May 26, 2018

Oil Change Always so friendly, helpful and efficient! The dealership is very clean. Great snacks while waiting for my car. I would buy more cars from here! More

by Megsy30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Haspert
May 29, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars! Our friendly team is passionate about providing an excellent experience for all of our customers. We pride ourselves on being helpful and efficient in every situation. In addition, we're glad to offer a comfortable lounge stocked with yummy snacks and beverages for you while you wait. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 25, 2018

New Lexus NX Purchase The entire process start to end was a great experience. The salesman Blong, worked with me to find the exact vehicle I wanted and worked to source tha More

by mpls_apple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jensen, Jakob Johnson, Blong Vang
May 29, 2018 -

Lexus of Maplewood responded

Thank you for your 5 star review and high recommendations! Our team is so thrilled to hear you enjoyed every step of your vehicle buying process. We pride ourselves in thoroughly knowing the vehicles we sell so you can be confident about your purchase. We're glad to offer extra assistance with topics like technology so you can get the most out of your new Lexus! We appreciate your business and hope to see you again in the future. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

May 24, 2018

Excellent service The representative, Baird, who helped me was beyond excellent, towards both my car and comfort. He deserve an 11/10 for such hospitality...made me fee More

by Duc1199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
May 29, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your feedback and mentioning your experience with Baird! We are so thrilled to hear you enjoyed your service visit to our dealership. Our team understands that servicing your vehicle can be stressful so we strive to make you as comfortable as possible. We appreciate your business and can't wait to see you on your next appointment! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 22, 2018

Sara W. Sara was very accommodating and met all of our needs. She was also very patient. I would definitely work with her again. Great experience! Thank you! More

by 2018 RXL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The tech guy, Sara Wienke
May 22, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your positive comments and mentioning your interaction with Sara! Our team strives to provide a great experience for all of our customers. We understand purchasing a vehicle can be intimidating so we will try to go to almost any length to accommodate our customers. We're so thrilled you found a vehicle that met all of your needs. We hope to see you again in the future! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

May 21, 2018

Friendly and fast Always treated with respect when I am there. They listen to me and keep me informed on the progress of my service. Everything is explained so,I unders More

by Kim4088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
May 22, 2018 -

Lexus of Maplewood responded

Kim, thank you so much for leaving us a 5 star review! Our team is dedicated to providing a positive experience for all of our customers. We want to ensure you leave feeling confident so we are happy to share any updates, as well as explain the services performed to your vehicle. If there's anything else we can assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 21, 2018

A wonderful new car buying experience I have purchased a dozen new cars over the years and this was by far the best experience. I highly recommend working with Dan Oanes. More

by LauraJB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Dan Oanes, Megan Meier
May 22, 2018 -

Lexus of Maplewood responded

Laura, thank you for taking the time to give us 5 stars! We are so happy you trusted us to help find you a new vehicle and appreciate your business! Our team is passionate about providing an excellent experience for all of our customers. Thank you for your recommendations, and we hope to see you again in the future. Sincerely, Matt Koehnen | General Sales manager | 651-415-2404

May 19, 2018

Awesome Experience I have always experienced excellent service at Lexus of Maplewood. It is such a wonderful thing that I'm able to do my work on my laptop and enjoy a s More

by Msevans007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Oanes, Baird Swan
May 21, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a thorough review! Our team is dedicated to providing an exceptional experience for all of our customers. We're thrilled to hear you have always been able to enjoy your visits! We are happy to offer a comfortable lounge stocked with yummy treats for you while you wait. Thank you for mentioning your interaction with Baird. I'll be sure to pass your comments on to him. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

May 19, 2018

First class service I brought my vehicle for the Bluetooth problems. When I tried to play the media from my phone, sound doesn’t come out. It was a frustrating problem. More

by JinB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
May 21, 2018 -

Lexus of Maplewood responded

We're so glad to hear you were able to resolve your technology inquiry about your vehicle! Thank you for taking the time to tell us about it. Our team understands technology can be challenging, so we are happy to assist you in any way possible! If there's anything else we can do, please reach out to us. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

May 19, 2018

Great experience purchasing a used car Our experience was very good!!! Salesman really listened to what our needs were. He was great about letting us test drive multiple options which made More

by Marine1804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hjermstad
May 21, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave us a positive review! Our team is passionate about creating a positive experience for all of our customers. We pride ourselves in fully listening to our customers in order to assist in finding a vehicle that perfectly aligns with what they're looking for. We want to be sure you find a car you absolutely love! We hope to see you again in the future. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

May 19, 2018

Very Pleased! First class customer service!! (I loved being able to see the updates or summary of work via text and email, made the process go quickly and efficien More

by CarolBallantine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
May 21, 2018 -

Lexus of Maplewood responded

Carol, thank you for taking the time to leave us your thoughts! We are so thrilled to hear you fully enjoyed your experience at our dealership! Our team is dedicated to keeping you informed about the services performed to your vehicle, including sending you messages throughout and discussing the work done with you after. We wouldn't want you to be stranded at the dealership so we're pleased to offer loaners! We hope to see you again in the future. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

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