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Lexus of Maplewood

Maplewood, MN

4.6
1,096 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,096 reviews

June 06, 2018

Excellent —highly recommended! All other dealerships pale in comparison to this one. The staff is friendly and knowledgeable as well as efficient. They are the gold standard of serv More

by LexusesRun4Eva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Tom Schultz, Sean Olson, Baird Swan, Michael Altinsoy, Michael Mullan
Jun 08, 2018 -

Lexus of Maplewood responded

Thank you for your feedback and gold standard rating!!! We highly appreciate your kind words about our dealership. Our friendly staff is dedicated to having expert knowledge in their respective field so you can feel confident during every step of your purchasing decision and service visits. Furthermore, we strive to keep our customers informed every step of the way. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 04, 2018

30000 mike checkup on 2002 sc The dealership was great! Mike was wonderful, answering all my questions, he was great!! Thanks guys!!!! Tom Mccauley ???? I would come back and recom More

by Tom m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy, Michael Mullan
Jun 08, 2018 -

Lexus of Maplewood responded

Tom, thank you for leaving us 5 stars and your feedback! We're so glad to hear you had a great experience at our dealership! Our team is dedicated to answering all of your questions so that you can leave feeling confident in your decisions. We appreciate your recommendation and look forward to seeing you in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 04, 2018

Service Department From the time I entered the service department to the time I left, I was treated promptly, with respect, and with wonderful customer service. You wi More

by Heather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Jun 08, 2018 -

Lexus of Maplewood responded

Heather, thank you for leaving us a review! We are so glad to hear you enjoyed the time you spent at our dealership! Our team strives to provide a wonderful experience for all of our customers from the time they enter our dealership to the time they leave. If there's anything else we can assist with, please reach out! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 04, 2018

Sensor Recall Fixed airbag sensors that were recalled. Had loaner ready when I arrived Maplewood is much better than Wayzata when service is required on any lexus More

by Berglar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Frederick, Michael Mullan
Jun 08, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave us a review! Our team is so glad to hear you enjoyed your service experience at our dealership. We love to offer a loaner vehicle for customers with longer appointments so you're not stuck at our dealership while your vehicle is being worked on. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 03, 2018

Fantastic Experience I knew exactly what I wanted as soon as I walked in. Tim at the Maplewood location didn’t try to distract me or push me to add any accessories that I More

by amesserli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Frederick, Megan Meier, Wendy Duncan
Jun 04, 2018 -

Lexus of Maplewood responded

Thank you so much for taking the time to leave us a positive review! We are so thrilled we were able to help you purchase the perfect vehicle! Our goal is to keep you completely happy so we'd never try to sell you a different vehicle or unnecessary accessories. We're glad you love your new NX and hope to see you again in the future! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

June 03, 2018

Dan Hjermstad cares!! Very satisfied with my experience at Maplewood Lexus! They carry a broader range of Lexus late models to suit all different incomes. They’re staff is More

by Mill68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hjermstad
Jun 04, 2018 -

Lexus of Maplewood responded

Thank you so much for your kinds words about our dealership and Dan! We are so thrilled to hear you've genuinely enjoyed your vehicle buying process with us. Our team prides themselves in paying close attention to details to ensure you're driving away in the right vehicle! Your happiness is extremely important to us! We can't wait to see you again in the future! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

May 31, 2018

Great buying experience Greg was very low pressure and took the time to ensure we were able to make a truly informed decision. Megan was great showing us all the features of More

by Big Dog Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge in Finance was great. , Greg Carlini, Megan Meier
Jun 01, 2018 -

Lexus of Maplewood responded

Hi there, thank you for taking the time to write this wonderful review for our dealership! We take great pride in our staff members and how well they represent our relational methodology of doing business. We want each customer to be treated as we would a guest in our home! Enjoy your vehicle, and if there is anything you need, please feel free to reach out. Sincerely, Matt Koehnen | General Sales Manager | 651-483-6111

May 31, 2018

Well done. All contacts were very professional and pleasant. Megan did a great job explaining the new technology. She also did a great job getting to the point. More

by Paul:)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Dan Oanes, Megan Meier
Jun 04, 2018 -

Lexus of Maplewood responded

Paul, thank you for taking the time to leave us your feedback! We're so thrilled to hear your enjoyed your experience at our dealership! Megan, like our other technology specialists, is happy to offer tips and tricks about the technology that comes with your new Lexus. We want to make sure you get the most out of your vehicle! If there's anything else we can assist with, please reach out to us. Sincerely, Matt Koehnen | General Sales Manager | 951-415-2404

May 31, 2018

Everything done as promised. Maintenance was done as promised. Car returned dirty and staff could be a little friendlier. Maybe my expectations were set too high. Michael was grea More

by Cardoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Jun 01, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to give us your overall assessment of the dealership. We are happy to hear you had a wonderful experience with Michael, and will pass it along. However, we do apologize your expectations were not met overall – we strive for excellent customer service and have been reconstructing our service process to better meet customer needs. We thank you for your patience and hope your most recent experience will not deter you from visiting us soon. Tim Stearns | Service & Parts Director | 651-415-2420

May 31, 2018

Oil change Mike gave me a fair estimate of how long the service would take. It was accurate. He also gave me a loaner to run s few errands with. More

by Gayle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Jun 04, 2018 -

Lexus of Maplewood responded

Gayle, thank you for leaving us your positive feedback! Our team is dedicated to providing a positive experience for all of our customers. We understand that your schedule can be full, so we strive to give you an accurate estimate of the time your appointment will take. We wouldn't want you stranded at the dealership, so we are glad to offer a loaner vehicle for you to use! We hope to see you again in the future. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

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