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Lexus of Maplewood

Maplewood, MN

4.6
1,096 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,096 reviews

June 15, 2018

Leased 1st vehicle I had a Great sales person named chue that was very professional and knowledgeable. On the other had the experience I had at Wayzata Lexus wasn’t the More

by Romejerome69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Sara Wienke, Tchu Moua
Jun 15, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your feedback! We're sorry to hear you didn't enjoy your experience at our sister store, Lexus of Wayzata. However, we're thrilled you decided to choose Lexus of Maplewood for your purchase! Our team is dedicated to being knowledgeable so we can fully assist you in finding the perfect fit. If there's anything else we can assist with, please reach out to us! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

June 15, 2018

Excellent Customer Focus We purchased our leased Lexus and were very happy with the customer service. Dan Oanes was very helpful duringbthe process. Thank you very very much.. More

by Happy NX Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Oanes
Jun 15, 2018 -

Lexus of Maplewood responded

Thank you for leaving your positive feedback for our team! We strive to provide an exceptional experience for all of our customers every time. It is our goal to be as helpful as possible to ensure you leave feeling confident in your decision to purchase a vehicle from us. We hope to see you again in the future! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

June 15, 2018

*mind blown* After driving 250 miles for my appointment, I knew the first thing I had to do after was get gas and a car wash. Nevermind, the dealership took care o More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
Jun 15, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars! We're so thrilled we were able to blow your mind with our services! Our team is happy to fill your gas tank and offer a complimentary car wash so you're fully ready for the road again. We want to make sure your vehicle looks as good as it did the day you bought it. We hope you'll choose us again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 13, 2018

Loved working with Beau and team! Beau helped me get all my services set up, understood and dealt with efficiently and effectively. I never had to wait, the team stepped in and took ca More

by Minacarlson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Albert Llaurado, Baird Swan, Michael Altinsoy, Beau Anderson, Michael Mullan
Jun 15, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a positive review! We are so glad to hear you fully enjoyed your experience at our dealership. Our team strives to take care of our customers' every need from paint chips to foggy lights in a timely matter to ensure you're always satisfied. If there's anything else we can assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 08, 2018

Excellent Quick turnaround time from the time I pulled in to the time the service guys took to finish repairing my car was very remarkable indeed More

by Sunday
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Albert Llaurado, Baird Swan, Michael Altinsoy, Beau Anderson, Michael Mullan
Jun 11, 2018 -

Lexus of Maplewood responded

Thanks for leaving us a positive review! Our team is so thrilled to hear you enjoyed your experience at our dealership. We understand that your schedule can be full so we strive to thoroughly service your vehicle while getting you back on the road as quickly as possible. If there's anything else we can assist with, please reach out! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 07, 2018

Supper All people I spoke with were friendly and knowledgeable in their area of responsibilities. Dan and Sean were especially helpful. The waiting area is a More

by Kreit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Oanes, Sean Olson
Jun 08, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a positive review! Our team strives to provide an excellent experience for all of our customers. We are dedicated to being experts in our field so you can feel confident leaving our dealership. We also love to offer a comfortable lounge, stocked with tasty treats, for you while you wait! If there's anything we can assist with, please reach out to us. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 07, 2018

Excellent customer service Even though I lived in outstate Minnesota and my car was over the warranty period, I was given a loaner car. Noah in service was easy to work with, an More

by robertneale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah at the service desks
Jun 08, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your feedback about our dealership! We are so glad to hear you enjoyed your experience with us. We love to give our customers a loaner, even if you're out of state or past your warranty period, so you're not stranded at the dealership while your vehicle is being serviced. If there's anything else we can assist with, please reach out to us. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 07, 2018

The service department Did an awesome job with my NX The service department did an awesome job checking over my car. They also washed and vacuumed my NX So it looks great as well. It’s a pleasure to More

by Christine Haack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Jun 08, 2018 -

Lexus of Maplewood responded

Christine, thank you for leaving us a 5 star review! We're so thrilled you enjoyed working with the staff at our dealership. Our service team is dedicated to your satisfaction and safety so we are glad to fully check over your vehicle. We want your Lexus to look as good as it did the day you bought it so we are happy to clean the interior and exterior before we give it back to you. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

June 06, 2018

My new 2018 Lexus NX 300 Excellent one on one service by competent knowledgeable and responsive individuals. I felt that as a customer I was being informed and made aware of More

by Lexus NX Unit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Koehnen, Jorge Peña, Sara Wienke, Mario Scampoli, Megan Meier
Jun 08, 2018 -

Lexus of Maplewood responded

Thank you for leaving us feedback about your visit to our dealership! Our team strives to provide an excellent experience for all of our customers. We're so thrilled to hear you are happy with your one on one service. We pride ourselves in thoroughly knowing the vehicles we sell so we can find one that perfectly aligns with what you're looking for. We want you feel confident in your decision! Thanks for choosing us! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

June 06, 2018

Tire Rotation As someone on a road trip, I was confident Lexus of Maplewood would deliver & they did! Friendly and professional. I would not hesitate to recommen More

by MJW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Olson
Jun 08, 2018 -

Lexus of Maplewood responded

Thank you so much for choosing our dealership and leaving us a positive review! We are so glad you trusted us to service your vehicle and rotate your tires. Our friendly team is dedicated to providing excellent service for all of our customers. We appreciate your business and recommendations! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

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