Lexus of Maplewood

My experience today was exceptional from first greeting to my departure. Also appreciated the assistance on line before my appointment. to my departure. Also appreciated the assistance on line before my appointment. More

Very good service and expertise - relatively painless , achieved the price I was looking for in new car and trade in achieved the price I was looking for in new car and trade in More

Tchu was so kind and helpful; over-the-top effort to obtain the NX I wanted and made sure the buying process was a seamless, professional experience. Every contact, from the first call to the dealers obtain the NX I wanted and made sure the buying process was a seamless, professional experience. Every contact, from the first call to the dealership to the briefing about the electronics on delivery day was so satisfying. This was my second vehicle from Lexus Of Maplewood so I have experienced their fantastic maintenance team for years. I highly recommend the dealership and their legendary cars. More

Christian was a great salesman to work with and was very responsive throughout my purchase process! Highly recommend! responsive throughout my purchase process! Highly recommend! More

Fantastic group. Very informative and patient. No high pressure sales. every person we encountered was awesome. Very informative and patient. No high pressure sales. every person we encountered was awesome. More

Trustworthy with great service. We will continue to use this dealership for future vehicle purchases. We will continue to use this dealership for future vehicle purchases. More

Maplewood Lexus is organized, friendly snd efficient. They did a great job with the detailing and first 5k mile check up. They did a great job with the detailing and first 5k mile check up. More

This dealership is good, but was trying to rush me to buy the vehicle due to it being the end of the month. I was trading in my own vehicle for this new vehicle, and he wanted me to sign my title before anyt the vehicle due to it being the end of the month. I was trading in my own vehicle for this new vehicle, and he wanted me to sign my title before anything was discussed. I don’t think it is appropriate to ask anyone to sign any paperwork until a deal is verbally agreed. He also said that he wanted me to get the best deal, but only waited for 2 financial institution to respond to my loan application. I had to call my bank and get a lower APR rate before he was able to get a lower APR rate from their lending partners. The dealership always say they want to give you the best deal, but always make sure to do your own research. More

Brought my ES350 in for tire pressure sensor problems caused by an independent tire dealer. Told them to save any old sensors as the tire shop would refund my $90 if I brought them back. Maplewood forgot caused by an independent tire dealer. Told them to save any old sensors as the tire shop would refund my $90 if I brought them back. Maplewood forgot. I have $90 credit now. A few weeks later, brought the car back for a front end vibration. 10+ year Lexus tech spent a day and half only to determine I needed a $6400 transmission. So I bought my wife a certified pre-owned RX 350. Then brought the ES350 to my independent shop and in less that 2 hours they determined the right front CV axle had a bad bearing. Fixed for less that $300. Perfect now. Saved $6400 on a non-fix. Got all my money back for that mess from Maplewood. But I now own an extra vehicle. Got the certified pre-owned RX home and found: Oil was changed but overfilled (and they forgot to reset the dash light indicator which lit after one week). Left rear tail light was out. Washer fluid was nearly empty. Hood and rear hatch gas springs needed to be replaced. No key for the locking lug nuts. Two tire pressure sensors had low battery and needed to be replaced. Car's battery was weak and needed replacement. I paid the premium price for "Certified" pre-owned. All I got was an oil change and car wash. Horrible experience! They just don't care. More

Andy Solomson is great! Great customer service, very friendly and wasn’t pushy. You can tell he really works hard to ensure his customers have a great experience. Great customer service, very friendly and wasn’t pushy. You can tell he really works hard to ensure his customers have a great experience. More