Lexus of Maplewood

Routine oil & maintenance All of the people involved with my service were wonderful! Timely, professional and very courteous. I really don’t know what else to add because it All of the people involved with my service were wonderful! Timely, professional and very courteous. I really don’t know what else to add because it was a good experience! More

Key cut took almost 90 minutes Came in for just a quick key cut and program and it took almost 90 minutes..... I thought this should have only taken about 30 minutes. Also I was qu Came in for just a quick key cut and program and it took almost 90 minutes..... I thought this should have only taken about 30 minutes. Also I was quoted $50.00 for the service by the parts department and when I called to make the appointment, on the invoice I was charged $59.96. I asked the salesperson and he said this is what it is even though I was quoted $50 by two others at your store. Also I was charged $6.35 for shop supplies!!!!! What possibly could I have used to cut a key????? I was very disappointed at the service I received. More

Great Experience What a great experience! I knew I was going to purchase a new vehicle from Lexus; my problem was which model did I want? After working with my sales What a great experience! I knew I was going to purchase a new vehicle from Lexus; my problem was which model did I want? After working with my sales rep, Dan Oanes, I decided on a GX 350. He was knowledgeable,friendly,helpful, and incredibly patient! After driving several vehicles and listening to my needs and concerns he was very insightful when it came to helping me make a decision about which model best suited me. After the purchase, Dan contacted me to make sure I was happy with the car, which of course I am! I really can’t say enough about what a positive experience I had. More

60,000 mile service appt. Service advisor was professional, friendly and courteous .... explained all service items being completed and reviewed. Service was completed in the Service advisor was professional, friendly and courteous .... explained all service items being completed and reviewed. Service was completed in the time frame committed too. Excellent experience overall ! More

Friendly and professional! I bought a new 2018 in February and had it serviced two times since at Lexus of Maplewood. They are good people to work with and I'm very pleased with I bought a new 2018 in February and had it serviced two times since at Lexus of Maplewood. They are good people to work with and I'm very pleased with my new Lexus RX 350. More

Service work We had a tire rotation, Oil change and car wash at this service time. They provided us a loaner car and everything was done exceptionally well. We had a tire rotation, Oil change and car wash at this service time. They provided us a loaner car and everything was done exceptionally well. More

Excellent in all areas.. I would highly recommend Maplewood Lexus....the attention to detail from initial reception to completion of purchase was outstanding! Very friendly a I would highly recommend Maplewood Lexus....the attention to detail from initial reception to completion of purchase was outstanding! Very friendly and welcoming! I would give this the highest recommendation possible. More

Regular service appt. I was told how long my service would take....it took less time. Waiting area was clean and quiet. No surprises. That's what I like! I was told how long my service would take....it took less time. Waiting area was clean and quiet. No surprises. That's what I like! More

Recall service I had 3 recalls that needed to be serviced. It was completed in a exceptional time! Michael walked me through everything step by step. Awesome loaner I had 3 recalls that needed to be serviced. It was completed in a exceptional time! Michael walked me through everything step by step. Awesome loaner car too. More

Good buying experience We were not planning to buy a car, just wanted to test drive one that I saw online. My wife did not like the interior color. Matt recommended a few We were not planning to buy a car, just wanted to test drive one that I saw online. My wife did not like the interior color. Matt recommended a few others on the lot. We ended up bought a 2015 RX 350. More