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Lexus of Maplewood

Maplewood, MN

4.6
1,098 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,098 reviews

November 19, 2018

Always a good experience Had my car in for 12 month service. Everyone was helpful and friendly. Thomas checked me and and offered a loaner. Very professional and respectful. I More

by 1Bella2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas, Carlos
Nov 26, 2018 -

Lexus of Maplewood responded

Thank you for letting us know about your experience at Lexus of Maplewood. We always put our customers first to ensure you're fully taken care of, no matter what the situation is. We highly appreciate your business and hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

November 13, 2018

Lexus Review Awesome service and very professional. I would highly recommend Dan for anyone visiting Lexus of Maplewood. I have always enjoyed the great customer More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Oanes
Nov 19, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and a thoughtful review! We're so glad to hear you received awesome service from our team. We strive to create genuine yet professional relationships with all of our customers. Thank you for your recommendations, and we hope to see you again! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

November 11, 2018

change Good trade in, willingness to work to get what I wanted. Everyone a,ways goes out of their way to make you feel comfortable.. Clint even drove to my h More

by Pins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Koehnen, Clint Gage, Jakob Johnson
Nov 19, 2018 -

Lexus of Maplewood responded

Thank you for letting us know how we did! Our team deeply cares about our customers' satisfaction so we will go to almost any length to ensure your satisfaction is achieved. We appreciate your business and hope to see you again in the future! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

November 08, 2018

Great service on great cars! We own 4 Lexus vehicles from this dealership. They sell great cars, have great salesmen, service REPS & mechanics! We have been very pleased with thi More

by Mike Downing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Tim Stearns, Dan Oanes, Tom Schultz
Nov 19, 2018 -

Lexus of Maplewood responded

Thank you for your wonderful review of Lexus of Maplewood! We strive to provide an excellent experience for all of our customers, regardless if they are in for service or sales. We're glad you've always been pleased and can't wait to see you on your next visit! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

November 07, 2018

A great experience and people. From the time I started to talking to Sara on the phone about my car I would like to look at, to Jeremy healing dind ans get the right car and price I More

by Matthew Olson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Pena , Jeremy Mertes, Sara Wienke
Nov 15, 2018 -

Lexus of Maplewood responded

Matthew, thank you so much for letting us know about your experience with Sara and the rest of our team! We aim to ensure all of our guests receive excellent service. We highly appreciate your recommendations and hope to see you again in the future! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

November 03, 2018

Scheduled maintenance Great experience. Greeted, process explained, clean and comfortable waiting room with great selection of drinks and snacks (all at no cost). Service o More

by EdF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Nov 15, 2018 -

Lexus of Maplewood responded

Thank you so much for your kind words about our dealership! We're thrilled to hear you fully enjoyed your experience. Our team wants you to feel comfortable and confident when you leave so we're happy to explain the entire process to you and keep you in the loop. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

November 01, 2018

Service/Pricing I have bought several vehicles from Lexus of Maplewood over the years and have been very satisfied with each but especially the service we received. More

by PWM3612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I work with Noah but I don’t remember his last name.
Nov 14, 2018 -

Lexus of Maplewood responded

Thank you for letting us know about your experience. We're sorry to hear you weren't satisfied with your visit. If you'd like to further discuss this, please reach out to us at 651-483-6111 and ask to speak with a Service Advisor. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

Nov 15, 2018 -

Lexus of Maplewood responded

Thank you for letting us know about your concerns. We understand how frustrating it can be to not continuously receive top-notch service. If you'd like to further discuss your service experiences, please reach out to us directly to address them. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

October 31, 2018

On time . Willing to accommodate. Loaner was clean and new and low and mileage and had all features. My car clean and serviced on time as promised. More

by Bear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stearns, Noah Stearns, Baird Swan
Nov 15, 2018 -

Lexus of Maplewood responded

Thank you for leaving us 5 stars and your positive review! Our team understands your schedule can be full so we're happy to accomodate you however we can. If there's anything else we can do for you, please let us know. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

October 30, 2018

Emergency quick service Battery problem and needsed to be in Mpls within a few hours. Service advisor, Jonathan Cohen took charge, got me in, got me a loaner, made my meeting More

by Irish32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cohen, service advisor
Nov 15, 2018 -

Lexus of Maplewood responded

Thank you so much for letting us know about your experience! Our team strives to provide an excellent experience for all of our customers. We'd never want you to be stranded so we're happy to go above and beyond to make sure you're taken care of. If there's anything else we can assist you with, please reach out! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

October 29, 2018

Awesome! Was a great experience working with them. Very helpful, and thankful that we found the right car from your dealership. It was a pleasure doing busines More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Essig
Nov 19, 2018 -

Lexus of Maplewood responded

Thank you for letting us know about your experience! We're so thrilled to hear you enjoyed working with our team. We strive to take the time needed to best help you find the perfect vehicle. We're glad you enjoyed your experience and can't wait to see you again in the future! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

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