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Lexus of Maplewood
Maplewood, MN
1,087 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,087 reviews
January 23, 2020
The best new car experience ever, thanks to Liz Sampair I appreciated the swiftness of the transaction. VERY streamlined and efficient. Each contact person is very good at what they do. All information t I appreciated the swiftness of the transaction. VERY streamlined and efficient. Each contact person is very good at what they do. All information they provided was helpful. Thanks! More
by Tom
Employees Worked With
Matt Koehnen, Jorge Peña, Liz Sampair, Megan Bogaczyk
January 16, 2020
Very pleased, and very impressed. Originally, I stopped by the dealership to check things out on a Saturday. I was greeted by a salesman (Bobby A). He was very polite, clearly understood the type of vehicl by the dealership to check things out on a Saturday. I was greeted by a salesman (Bobby A). He was very polite, clearly understood the type of vehicle I was looking for, and within a matter of minutes I have many options to choose from. Later that day, we purchased a vehicle. I couldn’t be more pleased or more impressed with the professional and caring demeanor of the sales person and for that matter, the whole experience at Lexus of Maplewood! More
by Jim
Employees Worked With
Jeremy Mertes, Jakob Johnson, Bobby Amirislani
January 12, 2020
It was a great experience working with Liz Sampair and all of the crew at Lexus of Maplewood! I would highly recommend this dealership if you are in the market for a Lexus! all of the crew at Lexus of Maplewood! I would highly recommend this dealership if you are in the market for a Lexus! More
by emeraldjeep
Employees Worked With
Tchu Moua, Liz Sampair, Megan Bogaczyk
December 22, 2019
Awesome Employee Buying Experience All of the staff at Lexus of Maplewood is amazing. Even though everyone knew I was an employee, I felt as if I were a first-time guest while buying my All of the staff at Lexus of Maplewood is amazing. Even though everyone knew I was an employee, I felt as if I were a first-time guest while buying my Highlander. A huge thanks goes to everyone involved in helping me make my vehicle purchase. I am blessed to work with such compassionate people. More
by Josiah L
Employees Worked With
Jorge Peña, Jeremy Mertes, Dan Oanes, Tchu Moua
December 16, 2019
Awesome From start to finish the whole process was awesome. Special ordered my car and I’m very particular...Liz and Matt stayed patient with me and that’s no From start to finish the whole process was awesome. Special ordered my car and I’m very particular...Liz and Matt stayed patient with me and that’s not an easy thing to do!:) I couldn’t be happier with the attention to detail and to me that was provided. Picking up my new car was easy and quick. Everyone made an effort (and succeeded!) in making me feel important. Thank you so much!! More
by adgunderson
Employees Worked With
Jorge Peña, Jakob Johnson, Tchu Moua, Liz Sampair, Matt Gilbert
December 14, 2019
Had disappointing visit re GPS upgrade yest.No one to Had disappointing visit re GPS upgrade yest. No one to discuss options. GM called today and had very resourceful conversation. An agreement was reach Had disappointing visit re GPS upgrade yest. No one to discuss options. GM called today and had very resourceful conversation. An agreement was reached Courtesy and superior service connection was reestablished. 5 stars for follow up and service commitments of excellence. Best guys ever for follow up and courteous service. Faith totally restored. More
by mpf330
Employees Worked With
Mike Jensen, Greg Carlini
December 13, 2019
Always friendly and accommodating. Goes above and beyond. Always has a loaner for me. Accommodating and great to work with when I will be in the area. beyond. Always has a loaner for me. Accommodating and great to work with when I will be in the area. More
by mary
Employees Worked With
Michael Mullan
December 13, 2019
Fantastic service /// I have dealt with Lexus of Maplewood since 2005. I have purchased 3 RX 350's. One in 2005, 2010 and 2016. I have never used Lexus roadside assistance. I have dealt with Lexus of Maplewood since 2005. I have purchased 3 RX 350's. One in 2005, 2010 and 2016. I have never used Lexus roadside assistance. While driving on Saturday (12-7-19) I had a warning light come on that indicated I had a pre-collision system that wasn't working. I called Tim Stearns on Monday explaining my problem and my car was towed in on Tuesday, repaired and driven back to my home on Thursday. I live 130 miles from the dealership. Wow, talk about great service!!! Tim Stearns was very helpful and accommodating during the whole process. You have just earned a very loyal customer. Thank you. More
by granitegrove
Employees Worked With
Tim Stearns, Baird Swan
December 12, 2019
Excellent welcomeCustomer focusCourtesy and Excellent welcome Customer focus Courtesy and Professionalism Honor special program offered by Lexus Timely check in and check out I will recomm Excellent welcome Customer focus Courtesy and Professionalism Honor special program offered by Lexus Timely check in and check out I will recommend Lexus to my family and friends. Thank YOU More
by larajo
Employees Worked With
Mr T Stearns
December 09, 2019
excellent - he was very professional. Paperwork went very smoothly - paying cash helps. As I live in Orono, I wishs they were closer. Although I'll use th - he was very professional. Paperwork went very smoothly - paying cash helps. As I live in Orono, I wishs they were closer. Although I'll use the closer dealership for service. More
by mariagempler
Employees Worked With
Tchu Moua
