Lexus of Maplewood

Very informative sales team with no pressure. This was a great buying experience from start to finish. The finance and business end was a wonderful experience and very efficient. great buying experience from start to finish. The finance and business end was a wonderful experience and very efficient. More

All I wanted/needed was an oil change. I was upsold a "package" that was supposed to include an oil change and it wasn't done. I had to go to an instant oil change to get what I needed at that point. Ter "package" that was supposed to include an oil change and it wasn't done. I had to go to an instant oil change to get what I needed at that point. Terrible terrible experience with a dealership, Not a fan of new ownership and will not return ever. Other options in MN and hopefully not owned by same company. Lori D was technician that accepted full responsibility too late, More

I took my Lexus in for warranty repair and they guaranteed me a loaner car. No loaner car. Had to wait 3 hours. Terrible Service!!!!!!!!! guaranteed me a loaner car. No loaner car. Had to wait 3 hours. Terrible Service!!!!!!!!! More

Our second purchase and working with the dealership.My Our second purchase and working with the dealership. My wife and I appreciated we were treated courteously and with no sales pressure! Our sales prof Our second purchase and working with the dealership. My wife and I appreciated we were treated courteously and with no sales pressure! Our sales professional Greg Carlini was great to work with and his efforts resulted in the purchase of our pre-owned ES hybrid. More

I seen an ad for a car I wanted and messaged them right away. They promptly got back to me and was able to see me last minute, with a busy schedule was able to fit me in. Within 10 hours, I was driving h away. They promptly got back to me and was able to see me last minute, with a busy schedule was able to fit me in. Within 10 hours, I was driving home a really nice car at a good price. Painless process and financing. Everyone was really cool, down to earth and had lots in common with the staff, so the good conversation really made up for the waiting time, which was expected and not too long at all for such a busy time in this pandemic. I recommend purchasing from them, the experience was positive. They really know how to work well as a team over there, and did a lot of extra work without asking them. Great work team! More

I have been a customer with Lexus of Maplewood for over 20 years. Most recently, we worked with Sara in purchasing our new RX350. She was pleasant to work with, responsive, knowledgeable and continues to 20 years. Most recently, we worked with Sara in purchasing our new RX350. She was pleasant to work with, responsive, knowledgeable and continues to follow up. I would recommend Sara to anyone looking to purchase a new Lexus. More

We recently worked with Sara Weinke for our purchase of a new Lexus SUV. We enjoyed dealing with Sara. She was very pleasant and helpful. Patricia H. new Lexus SUV. We enjoyed dealing with Sara. She was very pleasant and helpful. Patricia H. More

We recently purchased a 2019 lexus is 300 from greg, amazing salesman who met all of our needs. The overall experience was great. Greg is a super kind and easy to work with person thanks again! amazing salesman who met all of our needs. The overall experience was great. Greg is a super kind and easy to work with person thanks again! More

I have purchased Lexus cars 3 times from Greg Carlini and referred family and friends to him for two other purchases over the past 14 years. Recently I called him to watch for a certain model, etc. He call referred family and friends to him for two other purchases over the past 14 years. Recently I called him to watch for a certain model, etc. He called when a trade in fit the wish list. It’s a pleasure to buy the perfect Lexus, at a good price, from Greg Carlini! More

I had a service appt today for a recall on my vehicle. When I made the appt. I was told I would receive a loaner. When I arrived the service rep informed me that they did not have a loaner for me. I tr When I made the appt. I was told I would receive a loaner. When I arrived the service rep informed me that they did not have a loaner for me. I tried to explain that I could not stay for the appt due to a previous commitment and he said: " I feel ya" What kind of response was that?! When I said I needed to cancel and left, no one offered me any options or asked to reschedule. Nobody cared and I surely did not feel like a valued customer. On your website you state that you want every service appointment to be a positive experience through exceptional service. This was not. Just want to remind you that there are other luxury car dealers out there. Susan More