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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

June 04, 2024

Very friendly and knowledgeable group. Great to work with. Think this is my 3 lease with Lexus. Enjoy driving the Lexus. More

by Pete and Dorothy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Hobbs
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Jun 07, 2024 -

Lexus of Maplewood responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

May 31, 2024

Very attentive to my needs, and a very comfortable waiting area while my car was worked on. More

by crnobrna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul & Mike
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Jun 02, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 28, 2024

Perfect service at a bad time of the day was given us by Michael Mullen and the service staff at Lexus of Maplewood. At 4 PM on Friday of a holiday weekend we came in with a leaking rear tire. Thanks to e More

by druscit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
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May 29, 2024 -

Lexus of Maplewood responded

Hello, we're glad to hear that everything was completed to your satisfaction, please let us know if there is ever anything else we can assist you with.

May 18, 2024

I had a great experience with Jonathan at Lexus of Maplewood. Very pleased with my new car. More

by Patti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
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May 20, 2024 -

Lexus of Maplewood responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 15, 2024

Good experience purchasing our new RX. The 5th car we have purchased from this dealer. More

by CKM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Frederick
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May 16, 2024 -

Lexus of Maplewood responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

May 15, 2024

The attention and service I received from everyone was great. Everyone I dealt with wanted to make sure I was being taken care of. More

by jjmalecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service and the receptionist.
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May 17, 2024 -

Lexus of Maplewood responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

May 03, 2024

I had an appointment for 10 o’clock. The guy tells me they’re not gonna have my oil change done until 11:30 and I said I have another appointment at 11:15 and that’s not going to work. More

by Vwacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
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May 04, 2024 -

Lexus of Maplewood responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (651) 415-2404 and we will do our best to make this better. General Manager Jeremy Mertes jmertes@lexusofmaplewood.com, 651-415-2404

May 01, 2024

Service at the dealer is excellent. Worked with Doug and he is always willing to explain to us what is going on with our service visit. Everything that Doug did for us was exceptional More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
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May 03, 2024 -

Lexus of Maplewood responded

Hi Chris, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

April 29, 2024

Prompt - they said an hour and it was exactly that. . Maurice was courteous and efficient . The lounge was clean . More

by gardenergirlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice
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May 02, 2024 -

Lexus of Maplewood responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 26, 2024

Tim did a great job helping us through the process of buying a new car. Informative with no pressure. More

by No
Recommend Dealer
Yes
Employees Worked With
Tim Frederick
Report | Print
Apr 29, 2024 -

Lexus of Maplewood responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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