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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,087 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,087 reviews

December 11, 2021

Great service and process to find and buy was easy. First time buyer but expecting same service in the future. More

by ScreenymcScreenyFace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hetland
Report | Print
Dec 12, 2021 -

Lexus of Maplewood responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Safe travels!

December 10, 2021

Stayed late even though they were short staffed and gave us an excellent deal on a vehicle. Jonathon was very helpful More

by Jgath15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan, Jorge Peña
Report | Print
Dec 12, 2021 -

Lexus of Maplewood responded

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! We hope to be of service to you again! Take care!

December 09, 2021

Always on time service and fair pricesWould recommend Always on time service and fair prices Would recommend the service Department- very knowledgeable- leaving vehicle clean and washed More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Dec 10, 2021 -

Lexus of Maplewood responded

Hi Rick, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Dec 10, 2021 -

Rick responded

Always on time, fair pricing, clean waiting area, prompt service, car returned washed - beautiful facility Thank you all- Merry Christmas 🇺🇸

December 02, 2021

Once Tom Schultz corrected my account and service record, proceeded with oil change. The alignment which should have occurred at the 15,000 check was done today. I’m not sure why the alignment at 15,000 More

by Athwaites
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Report | Print
Dec 04, 2021 -

Lexus of Maplewood responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact our General Manager, Matt Meyer: Mmeyer@lexusofmaplewood.com, 651-415-2404 and we will do our best to make this better. We hope to hear from you soon.

Dec 07, 2021 -

Athwaites responded

I have contacted the general manager by email twice - no reply. Very disappointed with their customer service response.

December 01, 2021

The service are really professional. The people who does scheduling for services have poor communication. More

by Cass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Dec 03, 2021 -

Lexus of Maplewood responded

Hi Cass, thank you for taking the time to leave us your honest feedback. If you are willing to give us another chance, please contact our General Manager, Matt Meyer: Mmeyer@lexusofmaplewood.com, 651-415-2404.

November 29, 2021

Always a smooth process at Lexus of Maplewood. Affordable and convenient scheduling process. Looking forward to working with Mike in the future. More

by JHAGGAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Nov 30, 2021 -

Lexus of Maplewood responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

November 19, 2021

Checking in/out and wait time at the service department was extreemly slow and disorganized. More

by espiess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Tredwell, Christian Hobbs, Kimberly Kernstock
Report | Print
Nov 22, 2021 -

Lexus of Maplewood responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (651) 483-6111 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Please contact our General Manager, Matt Meyer: Mmeyer@lexusofmaplewood.com, 651-415-2404

November 16, 2021

Very helpful, knowledgeable, fair and honest, Eric and Jorge Were excellent. We got a top quality used car More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Heimness- Jorge Pena
Report | Print
Nov 18, 2021 -

Lexus of Maplewood responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help. Safe travels!

November 08, 2021

Thomas provides excellent service and is always friendly. The dealership always looks great. We are very comfortable and happy to take our car here for service. More

by hue12113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Report | Print
Nov 09, 2021 -

Lexus of Maplewood responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Lexus of Maplewood as your first choice for service!

November 05, 2021

Angel was very professional and thorough as a service writer for Lexus of Maplewood. I highly recommend this dealership! More

by captainbrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel, Kimberly Kernstock
Report | Print
Nov 08, 2021 -

Lexus of Maplewood responded

Hi, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

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