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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

August 28, 2024

Knowledgeable, friendly, competent, on time, within the estimate. Car was washed and cleaned upon its return. More

by marstehly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Vang
Report | Print
Aug 31, 2024 -

Lexus of Maplewood responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any further questions, please give us a call. We're always happy to help!

August 07, 2024

Tim was the best salesman I’ve ever worked with. He’s very professional and took care of all of our concerns. Highly recommended! More

by Thomas.v.jensen1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Frederick
Report | Print
Aug 10, 2024 -

Lexus of Maplewood responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

August 03, 2024

Friendly, professional, honest. I need new tires but they told me I could wait until the sale in October. More

by Niederhofl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alix
Report | Print
Aug 07, 2024 -

Lexus of Maplewood responded

Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

July 13, 2024

Excellent job and good advise. Doug gave us good recommendation about the tire alignment and we loved working with him. More

by Sonia Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Pfeffer Service Advisor
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Jul 14, 2024 -

Lexus of Maplewood responded

Hi Sonia, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Doug was so helpful! We do hope we can be of assistance in the future. Take care!

July 13, 2024

Very helpful & answered all our questions. They are very professional but also very friendly. It was a pleasure to work with them. More

by jtkennedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Heimsness, Jakob Johnson, & Caitlyn ? New finance person.
Report | Print
Jul 15, 2024 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

June 23, 2024

I lost all trust when I was told it was imperative I get new wiper blades and I had just put high quality blades on the week before. Total scam! More

by annelichty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Jun 24, 2024 -

Lexus of Maplewood responded

Hi Annelichty, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or at 651-415-2404 so we may assist you in moving forward towards a resolution.

June 15, 2024

Very attentive and helpful for all aspects of the purchase and delivery. Everything was professional. More

by eric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clint, Israel and Silvio
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Jun 16, 2024 -

Lexus of Maplewood responded

Hi Eric, thanks for your great review, and for giving our dealership such a five star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2024

Great deal on my new lease. Clint Gage is a great salesman who has sold us 3 cars. He does a great job and cares about his customers! More

by Alinner0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clint Gage
Report | Print
Jun 14, 2024 -

Lexus of Maplewood responded

Hello, we're happy you found our staff to be supportive during your experience here at Lexus of Maplewood. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 12, 2024

Very good for the many years I’ve worked with them & bought & leased cars. Always efficient & polite. I trust it will continue ! More

by scanlant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Jun 13, 2024 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 05, 2024

Paul Vang is a great advisor to work with. I recommend him to anyone. Thank you More

by Lexus GX460 beast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jun 07, 2024 -

Lexus of Maplewood responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

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