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Lexus of Maplewood

Maplewood, MN

4.6
1,086 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,086 reviews

June 02, 2022

Had service done. Jackie was very helpful and pleasant. My car was done when she said it would be. More

by Ah1630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Jun 05, 2022 -

Lexus of Maplewood responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

May 27, 2022

Brought my car in for service and was told I had a coolant leak. Estimate for repairs was $2000. Was told by the service technician that it was “one of the worst he’s ever seen” and that this “happens More

by Sherlock H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
My service tech is not listed. Lexus of Maplewood knows who I’m referring to
May 29, 2022 -

Lexus of Maplewood responded

We appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. I would greatly appreciate the opportunity to put the vehicle up on a hoist so you we can review the recommendations together. Our customers trust is our top priority here at Lexus of Maplewood. We look forward to speaking with you. My direct line is 651-415-2404, Jeremy Mertes, General Manager, Lexus of Maplewood.

May 24, 2022

Brought my car in as the transmission seemed to have a lag. First time in and had heard great things about the dealership. Couldn’t have been more disappointed. They took over two hours to do a diagnostic More

by Luv cars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No service technician listed
May 25, 2022 -

Lexus of Maplewood responded

Hi, we're extremely disappointed to hear that you left Lexus of Maplewood unsatisfied. Please contact our General Manager, Matt Meyer: Mmeyer@lexusofmaplewood.com or 651-415-2404 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

May 23, 2022

Friendly and non pressure sales. Fast transaction of title transfers. Clean dealership and accommodation’s. More

by Ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
May 25, 2022 -

Lexus of Maplewood responded

Hello Ray, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 22, 2022

No pressure sales. Friendly and courteous staff. Sales transactions was were smooth and rapid. Organized and clean dealership. More

by Ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
May 23, 2022 -

Lexus of Maplewood responded

Hi Ray, we appreciate you choosing Lexus of Maplewood! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

May 10, 2022

Excellent check in and timely service. Love the wait area. Overall a pleasant experience as usual. More

by waddle-bounce.0b@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
May 11, 2022 -

Lexus of Maplewood responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 09, 2022

Bought a CPO 2014 GX460 in 2020. Our service reps Mike Mullen and Angel went out of their way to make sure we were satisfied with the work done. We are nearing the end of the 2 year More

by steve.grewenow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel (last name unknown), Michael Mullan
May 11, 2022 -

Lexus of Maplewood responded

Hello Steve, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 06, 2022

Quality work but today my routine maintenance took 2 hours. I had an appointment, too. More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali
May 09, 2022 -

Lexus of Maplewood responded

Hello Barb, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 02, 2022

Courteous and prompt. My recall part was delayed but the great loaner car was perfect More

by Ssmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle in service
May 04, 2022 -

Lexus of Maplewood responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 01, 2022

The employees at maplewood are very friendly and take the time to make sure you get the service you expect. More

by jlaska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Zak
May 03, 2022 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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