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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,085 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,085 reviews

October 29, 2022

I was very satisfied with the customer service and the final results of my car. More

by Threadsbydesign
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Pfeller
Report | Print
Nov 03, 2022 -

Lexus of Maplewood responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs. Safe travels!

October 28, 2022

The service was prompt and the service employees were courteous. When I had questions, they were answered. More

by 14ES350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Pfeffer
Report | Print
Oct 31, 2022 -

Lexus of Maplewood responded

Thank you so much for sharing your recent experience with us, 14es350! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 26, 2022

Good customer service. Clint handled my sale with respect. He addressed all my questions and answered them so i could understand what he was saying More

by Secret agent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Gage
Report | Print
Oct 30, 2022 -

Lexus of Maplewood responded

Congratulations on your new car, Secret Agent! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

October 25, 2022

Professional, kind and informative was the experience I received and just kept things simple and easy More

by G-Asunción
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Report | Print
Oct 30, 2022 -

Lexus of Maplewood responded

Thank you so much for sharing your recent experience with us, G-asunción! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 20, 2022

Terrible service here! I was told I needed service on my engine & brought it to another service shop & was told my car had no issues. This is a stealership!! More

by Carol L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Pfeffer
Report | Print
Oct 24, 2022 -

Lexus of Maplewood responded

Carol L, we're extremely disappointed to hear that you left Lexus of Maplewood unsatisfied. I tried to locate you in our customer data base and was unable. I would like the opportunity to personally review the recommendations and re-inspect your vehicle at no charge to you. Please contact me at 651-494-6741. Kevin Kriegshauser, Service Director.

October 20, 2022

The service department is outstanding. Customer Service rep Josiah was attentive and friendly while taking notes on the odd clunking noise in my car that I wanted fixed. The issue was res More

by Nan_54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josiah Hass
Report | Print
Oct 24, 2022 -

Lexus of Maplewood responded

We're glad to hear that everything was completed to your satisfaction, Nan_54! Please let us know if there is ever anything else we can assist you with.

October 18, 2022

Good customer service. Reliable, efficient service. Even cleaned the car inside and out. Will return. More

by mikeandmariannedavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Oct 22, 2022 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

October 14, 2022

Very good customer service , my car done on the time. And the service writer is very helpful and he also doing a excellent job. More

by Joey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
Oct 19, 2022 -

Lexus of Maplewood responded

Hi Joey, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Oct 20, 2022 -

Joey responded

I will definitely go back again for my next service. Thanks

October 13, 2022

Awesome service Mike is great and always very helpful. Lexus is lucky to have him. More

by mtmadden1760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Oct 17, 2022 -

Lexus of Maplewood responded

Hi, here at Lexus of Maplewood, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

October 03, 2022

Tim Frederick was very patient and accessible to answer any questions. Everything was clearly explained in the finance department. Communications regarding vehicle delivery were prompt and concise. More

by MO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacob Johnson , Tim Frederick
Report | Print
Oct 07, 2022 -

Lexus of Maplewood responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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