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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

December 02, 2022

The people at the dealership were prompt, and knowledgeable. They explained the things they needed to do in as much detail as I needed. I am new to Minnesota, was happy with the dealership and it More

by Jseiver
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance P
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Dec 04, 2022 -

Lexus of Maplewood responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Lexus of Maplewood!

December 01, 2022

Customer service representatives were able to explain to us all the functions of a car, very good service. More

by Johnjohnlove
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Silvio Abea, Tim Frederick
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Dec 02, 2022 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Dec 07, 2022 -

Johnjohnlove responded

Very good service

November 29, 2022

Very helpful and knowledgeable during my inquiry. Being out of state, they were able to answer all my questions. More

by Ka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Nov 30, 2022 -

Lexus of Maplewood responded

Hi Ka, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

November 25, 2022

I requested a quote for a replacement battery a few times via Lexus online. Received a call about a very engaging sales person wanting to sell me a car. However, I already have a Lexus and just looking for More

by Can’t ignore it anymore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Jensen, Eric Guggisberg, Tom Schultz, James Hershaw, Albert Llaurado, Baird Swan, Michael Mullan, Matt Gilbert, Eric Hammerschmidt, Kimberly Kernstock
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Nov 26, 2022 -

Lexus of Maplewood responded

We regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. I am unable to locate you in our client files based on the information provided. I would greatly appreciate the opportunity to discuss it with you. Please give me a call on my direct line. 651-415-2404, Jeremy Mertes, General Manager, Lexus of Maplewood.

November 23, 2022

Mike did a great job taking care of and listening to my concerns. He took the time to show me how to use a feature i was confused about. More

by Watermark84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Nov 24, 2022 -

Lexus of Maplewood responded

We strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

November 21, 2022

Compared to the service my daughter received at Cadillac a few days earlier, I would not take my car back to Lexus for service, if I could help it. Long waits to talk to service person, who was unfriendly, More

by lkcarlson55082
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Schultz
Report | Print
Nov 23, 2022 -

Lexus of Maplewood responded

Hi, we are so disappointed to learn of this situation you have described. Please contact our General Manager, Matt Meyer at Mmeyer@lexusofmaplewood.com or 651-415-2404 and we will work with you personally in rectifying the issues you experienced.

November 17, 2022

Prompt work and friendly staff. Got in and out as I had hoped to. Thank yiu More

by Susieahl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Nov 23, 2022 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Josiah Hass service was great and provide me a warm hospitality. Thank you so much! More

by hoaja957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josiah Hass
Report | Print
Nov 23, 2022 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 10, 2022

Michael was good, wait was long. The wait to see what fixes are needed is long. Staff could be friendly, even if it's not they're client. Smile goes a long way. Blond guy with long h More

by DaveLex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Nov 15, 2022 -

Lexus of Maplewood responded

Thanks for sharing your recent service experience with us, Davelex! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs.

October 29, 2022

I was very satisfied with the customer service and the final results of my car. More

by Threadsbydesign
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Pfeller
Report | Print
Nov 03, 2022 -

Lexus of Maplewood responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs. Safe travels!

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