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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

October 13, 2024

Started out being a great experience. Unfortunately when you have issues or don’t purchase New, you get put on the bottom of the customer service list, since they are busy selling NEW car More

by Marcy
Recommend Dealer
No
Employees Worked With
Wish I knew the name of who answered the phone in sales. Must have been a used car salesman as he informed me no one was available as they were all busy selling to people who actually buy new cars.
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Oct 19, 2024 -

Lexus of Maplewood responded

Thank you for your recent purchase and for sharing your feedback with us. We deeply regret that your experience did not meet your expectations. We understand how disappointing this can be and are committed to making it right for you. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or 651-415-2404 to discuss a resolution that meets your needs. Your feedback is invaluable to us, and we are dedicated to improving our services based on your input. We appreciate your business and hope to have the opportunity to make things right. General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com or 651-415-2404

October 11, 2024

Ali always has been friendly and honest with me. She cares about people and I could trust her. Thank you Ali the car is running better than ever More

by kevwhalen655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Oct 13, 2024 -

Lexus of Maplewood responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

October 09, 2024

I would definitely recommend Lexus of Maplewood to family, friends and colleagues. We were treated with respect and it was very easy talking with everyone we interacted with. More

by astarr60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tchou Miya and Matthew Bono
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Oct 13, 2024 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

September 25, 2024

Would have rated you a five except when I bought the car I had trouble with the windshield and never did get it resolved More

by jimwetch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not positive, but I think his name was Paul
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Sep 29, 2024 -

Lexus of Maplewood responded

Hi, we truly appreciate your honest feedback. Please reach out to our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or 651-415-2404 when you can so we can address this situation directly. Thank you and have a great day.

September 25, 2024

First class service. Friendly, fast & efficient. Ask questions and took time to listen to concerns. More

by cjacobs005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeck
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Sep 25, 2024 -

cjacobs005 responded

Great work! Thank you!

Sep 29, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 20, 2024

Have enjoyed many years working with Lexus of Maplewood. The service department is the best. Have had my car detailed many times always excellent job done . More

by slabrahamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mullen
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Sep 21, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2024

Easy to make an appointment, service was faster than promised. All is good as expected! More

by gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
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Sep 21, 2024 -

Lexus of Maplewood responded

Hi Gary, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 17, 2024

Stopped in to look at new Lexus to replace my 10 year old RX 350. The salesman, Tchu, was wonderful. He treated me terrific. He didn't ask about if my husband need to come in or anything like that. He ask More

by ZiaZan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tchu Moua
Report | Print
Sep 21, 2024 -

Lexus of Maplewood responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. We are always more than happy to assist you if anything else comes up. Take care!

September 17, 2024

The process from start to finish was quick, organized, thorough and very professional. I wouldn’t hesitate to recommend Lexus of Maplewood and the staff that took care of us , Tim, Ricky and Kayla to any More

by Jgmelbo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Frederick, salesperson; Ricky technology support, Kayla Kaiser, finance manager
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Sep 20, 2024 -

Jgmelbo responded

As I said in my previous response, my dealings with Lexus of Maplewood couldn’t have been better! Thanks for making it a good process! I love my new Lexus!

September 15, 2024

This dealership, All folks encountered, salesman Ray Maunu, finance person Matthew Bono and GM there were all so great, helpful, straight and non pressuring, awesome! More

by jgarvey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
General Mgr, don’t recall his name; Salesperson, Ray Maundy, finance, Matthew Bono
Report | Print
Sep 16, 2024 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

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