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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

July 15, 2023

This dealership is excellent! All the staff are friendly and helpful! They want to be sure the customer is satisfied! Thank you!! More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Frederick, Jakob Johnson, Jared Kenny
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Aug 12, 2023 -

Lexus of Maplewood responded

Hello Jim, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 11, 2023

My appointment was quick and I was on my way in about an hour. All of my questions were answered. More

by JoAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
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Aug 12, 2023 -

Lexus of Maplewood responded

Hello Joann, we appreciate you taking the time to leave us this feedback. Safe travels!

July 09, 2023

Polite and helpful. Also app wasn't working and they were able to fix at their end in addition to service. More

by Frank Wind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
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Aug 12, 2023 -

Lexus of Maplewood responded

Hi Frank, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

July 07, 2023

Christian was excellent to work with. We are very satisfied with our new car and look forward to road trips. More

by karen.alevandoski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Hobbs
Report | Print
Aug 12, 2023 -

Lexus of Maplewood responded

Hi Karen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

June 30, 2023

Excellent in all respects - timeliness, status updates, quality and follow up. I give them the highest recommendation More

by 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Baird Swan, Michael Mullan
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Aug 12, 2023 -

Lexus of Maplewood responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

June 29, 2023

The manager in charge on Saturday June 24th, was rude. He did not know how to deal with the Napleton Care agreement I prepaid when I bought my car. After the oil change was done they did not realized I wa More

by Carmen
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Zach (?), it wasn’t clear.
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Aug 12, 2023 -

Lexus of Maplewood responded

Hi Carmen, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or 651-415-2404 and we will do our best to make this better.

June 28, 2023

Wonderful customer experience, I would highly recommend visiting Lexus of Maplewood if you are looking to purchase. More

by GX Owner
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christian Hobbs
Report | Print
Aug 11, 2023 -

Lexus of Maplewood responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

June 24, 2023

The entire process was seamless. Tim Frederick knows us as buyers and met our needs perfectly. The dealership team is professional and efficient. Great place to purchase a new veh More

by annandmarkheller
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim Frederick
Report | Print
Aug 12, 2023 -

Lexus of Maplewood responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

June 16, 2023

Always friendly and efficient for any service needed. Nice atmosphere to sit and wait as needed. More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Aug 12, 2023 -

Lexus of Maplewood responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2023

Ali was informative and polite. Explained services to be done. A very good experience. Thanks. More

by davidnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Dilger
Report | Print
Aug 12, 2023 -

Lexus of Maplewood responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

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