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Lexus of Maplewood

Maplewood, MN

4.6
1,089 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,089 reviews

September 03, 2023

Jeff Lewis managed the service of my car. He was helpful with my questions and kept me well informed of progress. Car was finished and ready to drive out at time he had estimated. Very pleas More

by Jptweedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lewis, Michael Mullan
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Maplewood! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 02, 2023

Great and fast service. Nice and friendly staff. Comfortable and relaxing lounge. I would recommend. More

by uzi42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Maplewood! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 02, 2023

After buying over 20 cars in my life, I can definitely tell you it's not something I enjoy. But after purchasing a new vehicle from Lexus of Maplewood, I felt compelled to write the first review I have wr More

by Brian S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Mertes, Clint Gage, Jakob Johnson
Sep 10, 2023 -

Lexus of Maplewood responded

Hi Brian, we're happy you found our staff to be so supportive during your experience here at Lexus of Maplewood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2023

Cha vang did not give me any updates while my vehicle was in for a vibration. Problem was not resolved. More

by JMiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cha Vang, Tom Schultz
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com, 651-415-2404

September 01, 2023

Christian Hobbs was very helpful and informative. I had an awesome experience and the staff was very friendly. More

by Banditx23x
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Hobbs
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Maplewood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2023

Service is good, however their computer records are a mess. Couldn’t find my car In Lexus records but found a completely different car instead More

by john_jackson14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 10, 2023 -

Lexus of Maplewood responded

Hello, we appreciate you taking the time to leave us this feedback. If you would like to discuss your experience in more detail, Please contact our General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com, 651-415-2404 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

August 22, 2023

Mike Mullen is a great advisor and my service was done and completed very fast. More

by bswan1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Baird Swan, Michael Mullan
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 17, 2023

Maplewood Lexus is great goodbye and good luck with your future business bye bye b More

by jimwidmyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff , did excellent , Kimberly Kernstock
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we appreciate your positive review about your recent experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 14, 2023

Car serviced fine. I asked for some help with my GPS and iPhone blue tooth problem. I was told contact Jacob, he was unavailable. I left a note with receptionist but More

by jimwidmyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for letting us know about your recent visit to Lexus of Maplewood. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our General Manager, Jeremy Mertes, jmertes@lexusofmaplewood.com, 651-415-2404

August 14, 2023

The best experience I every had. From the time I be walked in door, I was greeted with enthusiasm. Michael Farrell was accommodating and knowledgeable with Lexus products. I apprec More

by Riverdice
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Farrell, Internet Sales Manger , Clint Gage
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Maplewood! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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