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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

August 30, 2023

Service is good, however their computer records are a mess. Couldn’t find my car In Lexus records but found a completely different car instead More

by john_jackson14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Sep 10, 2023 -

Lexus of Maplewood responded

Hello, we appreciate you taking the time to leave us this feedback. If you would like to discuss your experience in more detail, Please contact our General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com, 651-415-2404 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

August 22, 2023

Mike Mullen is a great advisor and my service was done and completed very fast. More

by bswan1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Baird Swan, Michael Mullan
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Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 17, 2023

Maplewood Lexus is great goodbye and good luck with your future business bye bye b More

by jimwidmyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff , did excellent , Kimberly Kernstock
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Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we appreciate your positive review about your recent experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 14, 2023

Car serviced fine. I asked for some help with my GPS and iPhone blue tooth problem. I was told contact Jacob, he was unavailable. I left a note with receptionist but More

by jimwidmyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for letting us know about your recent visit to Lexus of Maplewood. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our General Manager, Jeremy Mertes, jmertes@lexusofmaplewood.com, 651-415-2404

August 14, 2023

The best experience I every had. From the time I be walked in door, I was greeted with enthusiasm. Michael Farrell was accommodating and knowledgeable with Lexus products. I apprec More

by Riverdice
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Farrell, Internet Sales Manger , Clint Gage
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Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Maplewood! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 08, 2023

I have 2 Lexus vehicles and I always go to Maplewood. But here’s the deal, the inside scoop if you will…ask for Ali. She goes above and beyond the call of duty! She’s fast efficient and gets straight to More

by Nycookgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Aug 12, 2023 -

Lexus of Maplewood responded

Hi, thanks for sharing your recent service experience with us. We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs.

August 03, 2023

Excellent customer service! Clint was wonderful and signing was very efficient! The whole process was very rewarding. More

by Deb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clint Gage
Report | Print
Aug 12, 2023 -

Lexus of Maplewood responded

Deb, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.

July 29, 2023

Great people to work with Andy very helpful stayed late to complete the purchase hats off to him. Will shop there again and tell my friends about the pleasant experence More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
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Aug 12, 2023 -

Lexus of Maplewood responded

Hello Mike, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

July 21, 2023

The process was flawless. I will return to Maplewood for all my car care needs. Service advisor Jeff was awesome. More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Greg Carlini, Christian Hobbs
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Aug 12, 2023 -

Lexus of Maplewood responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

July 17, 2023

Lexus of Maplewood's service department was able to get me in & out very quickly in anticipation of an upcoming road trip. More

by John Holland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lewis, Tom Schultz
Report | Print
Aug 12, 2023 -

Lexus of Maplewood responded

Hello John, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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