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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

September 14, 2023

I have always found Lexus of Maplewood to be a very well run, professional organization. More

by Jms1257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rheem Abdulwahab
Report | Print
Sep 17, 2023 -

Lexus of Maplewood responded

Hi, here at Lexus of Maplewood, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

September 09, 2023

Special service in a timely manner. Mike is great. Always a great experience working with this dealership. More

by mmadori1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Sep 12, 2023 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

September 05, 2023

Lexus of Maplewood has the best people to service with and will come back again. More

by Chayeng Vang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Michael Mullan
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi Chayeng, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 05, 2023

Staff efficient. Prompt. Knows car needs and helps decision making. Facility clean and comfortable. Nice choice of drinks and snacks More

by mdslexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you so much for your positive comments about Lexus of Maplewood! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 04, 2023

Pleasant, professional, stress free environment. Great people to work with to purchase a vehicle. Top notch. More

by D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Silvio Abea Finance Mgr 5 star, Dan Hjermstad
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Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 03, 2023

Jeff Lewis managed the service of my car. He was helpful with my questions and kept me well informed of progress. Car was finished and ready to drive out at time he had estimated. Very pleas More

by Jptweedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lewis, Michael Mullan
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Maplewood! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 02, 2023

Great and fast service. Nice and friendly staff. Comfortable and relaxing lounge. I would recommend. More

by uzi42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Maplewood! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 02, 2023

After buying over 20 cars in my life, I can definitely tell you it's not something I enjoy. But after purchasing a new vehicle from Lexus of Maplewood, I felt compelled to write the first review I have wr More

by Brian S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Mertes, Clint Gage, Jakob Johnson
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi Brian, we're happy you found our staff to be so supportive during your experience here at Lexus of Maplewood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2023

Cha vang did not give me any updates while my vehicle was in for a vibration. Problem was not resolved. More

by JMiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cha Vang, Tom Schultz
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com, 651-415-2404

September 01, 2023

Christian Hobbs was very helpful and informative. I had an awesome experience and the staff was very friendly. More

by Banditx23x
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Hobbs
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Maplewood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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