Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
Contact Dealership

3000 US-61

Maplewood, MN

55109

Directions

By Type

Showing 1,084 reviews

November 03, 2023

Excellent service. Everything explained and work done well and on time. Highly recommend Maplewood location More

by Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Dec 14, 2023 -

Lexus of Maplewood responded

Hi Bailey, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

October 31, 2023

Too expensive for service repair work. Diagnostics should be free, instead they charged hundreds to then give an estimate for tens of thousands for a simple transmission cable and parking More

by Bee
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Ali
Report | Print
Dec 15, 2023 -

Lexus of Maplewood responded

Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please contact our General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com, 651-415-2404 and we will do our best to make this better.

October 29, 2023

Courteous. Convicingly knowledgeable They keep their word as to delivery time. Who could ask for anything more More

by fredkueppers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
Dec 14, 2023 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

October 25, 2023

Awesome customer-centric service. Everyone is making sure someone attends to you without you having to wait for an extended time More

by imaramis2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Hobbs
Report | Print
October 23, 2023

My first car purchase by myself. Eric and Jared were amazing and made me feel safe and that I could trust my purchase More

by Lockwood
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eric Guggisberg, Jared Kenny
Report | Print
Oct 25, 2023 -

Lexus of Maplewood responded

Hi Lockwood, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 21, 2023

Didn’t pressure me to get a service that was optional. Got my appointment quickly. More

by Ssimonton7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Oct 23, 2023 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

October 20, 2023

Excellent service and well organized, really appreciated the great service! The loaner’ service is also very convenient and great experience! More

by Yifan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Oct 22, 2023 -

Lexus of Maplewood responded

Hi Yifan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

October 15, 2023

I own my second Lexus 460GX from this dealership, and anticipate biting the next one from them as well. My service advisor Mike Mullen, as well as the entire service team is amazing! I never feel like More

by jennifer.haveninteriors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Oct 17, 2023 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

October 12, 2023

Great dealer to work with, work is always done right and with in the time they stated it would take. This the 2nd car I have bought from them. Prior to buying a car from them I was not impressed with the se More

by Srmoe6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Pfeffer
Report | Print
Oct 13, 2023 -

Lexus of Maplewood responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

October 07, 2023

I always take my vehicle to Lexus of Maplewood, whether for an oil change or repairs. They care about their costumers’ concerns and are responsive to questions. I would recommend Lexus of Maplewood to frie More

by mslin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cha Vang
Report | Print
Oct 09, 2023 -

Lexus of Maplewood responded

Hello, here at Lexus of Maplewood, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

1
...
11
12
13
...
109