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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,089 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,089 reviews

November 30, 2023

Excellent service for the last 15 years! Always quality and honest customer service and care. More

by Bob M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack , Tom Schultz
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Dec 14, 2023 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership!

November 29, 2023

Service rep was great. Work completed in timely manner and satisfactory. Loaner was a great car. More

by llw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gavin
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Dec 14, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind words and this wonderful review! We hope you continue to choose us for all your automotive needs! Take care!

November 28, 2023

The service guy that greeted me when I pulled into the station was very polite. And Paul Vang who took my service order was friendly, extremely courteous, and efficient! More

by Beverly Harrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Vang
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Dec 14, 2023 -

Lexus of Maplewood responded

Here at Lexus of Maplewood, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

November 24, 2023

Christian and Ashley, the manager was very awesome and helping me find and make a deal that met my needs More

by Kendallelling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Fulton and Ashley Service Manager , Christian Hobbs
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Dec 15, 2023 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

November 23, 2023

Disappointed that we were given a quote for work to be done, and when we picked up the vehicle, it was almost double the original estimate. When we asked the woman about it, she was rude, belligerent and More

by JMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Her name is not listed
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Dec 15, 2023 -

Lexus of Maplewood responded

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or at 651-415-2404.

November 22, 2023

Tim Frederick was personable and professional. He is attentive and accommodating. This sale happened because of Tim’s salesmanship. More

by snookyrides
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Frederick
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Dec 14, 2023 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Tim will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 22, 2023

The service advisor Ali Dilger who worked with me on November 20th is a "rockstar"!! She should be recognized by leadership for her professionalism, excellent communication, and attention to detail. It More

by JackieandBrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Dilger
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Dec 14, 2023 -

Lexus of Maplewood responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

November 19, 2023

Ali the receptionist RUDE not very nice Like she was doing me a favor to help me checking my vehicle More

by angel
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Mullan
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Dec 15, 2023 -

Lexus of Maplewood responded

Hello Angel, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we let you down. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or 651-415-2404 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

November 17, 2023

The service I experienced was as if they were carrying for their own vehicle. Very impressive. Very courteous. They even worked with me to find reasonable cost solutions. I will be back. More

by Dubya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Gobernatz. 5 Stars, Michael Mullan
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Dec 14, 2023 -

Lexus of Maplewood responded

Hi, thanks for sharing your recent service experience with us, we hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs.

November 16, 2023

Did not answer questions when I emailed them, just kept telling me to come in. More

by swmarth
Recommend Dealer
No
Employees Worked With
michael farrel
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