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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

December 05, 2023

Such a good experience! Dylan is the best! This is the best dealership! Will continue to buy my vehicles here! More

by Dcgennaro18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Amirislani
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Dec 15, 2023 -

Lexus of Maplewood responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 05, 2023

Excellent customer service, high quality mechanic work. Been coming here for over a decade. Will continue! More

by Jess_Chap2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Dilger
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Dec 15, 2023 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing again Lexus of Maplewood as your first choice for service!

December 05, 2023

We purchased our first Lexus today and the team and Maplewood was great! Highly suggest this dealership. More

by Schipper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Frederick, Jared Kenny
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Dec 14, 2023 -

Lexus of Maplewood responded

Hi, congratulations on your new car! It is great to hear our team was knowledgeable and pleasant to work with. We hope to see you again!

December 03, 2023

Offers nice amenities to customers; good inventory; friendly and professional staff; good follow up with customers More

by johnlbuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Frederick
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Dec 15, 2023 -

Lexus of Maplewood responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

December 03, 2023

Very professional and still very personal about explaining your car issues.Great Service and work.The place to be if you need your car repaired.1# More

by jonescheriee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Pfeffer
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Dec 14, 2023 -

Lexus of Maplewood responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

November 30, 2023

Excellent service for the last 15 years! Always quality and honest customer service and care. More

by Bob M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack , Tom Schultz
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Dec 14, 2023 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership!

November 29, 2023

Service rep was great. Work completed in timely manner and satisfactory. Loaner was a great car. More

by llw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gavin
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Dec 14, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind words and this wonderful review! We hope you continue to choose us for all your automotive needs! Take care!

November 28, 2023

The service guy that greeted me when I pulled into the station was very polite. And Paul Vang who took my service order was friendly, extremely courteous, and efficient! More

by Beverly Harrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Vang
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Dec 14, 2023 -

Lexus of Maplewood responded

Here at Lexus of Maplewood, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

November 24, 2023

Christian and Ashley, the manager was very awesome and helping me find and make a deal that met my needs More

by Kendallelling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Fulton and Ashley Service Manager , Christian Hobbs
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Dec 15, 2023 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

November 23, 2023

Disappointed that we were given a quote for work to be done, and when we picked up the vehicle, it was almost double the original estimate. When we asked the woman about it, she was rude, belligerent and More

by JMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Her name is not listed
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Dec 15, 2023 -

Lexus of Maplewood responded

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or at 651-415-2404.

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