Lexus of Manhattan - Service Center

I had two bad experiences with this dealership - first time when I brought my car for a free recall repair service and the service rep tried to sell me $650 worth of additional mechanical work on my car, time when I brought my car for a free recall repair service and the service rep tried to sell me $650 worth of additional mechanical work on my car, some of it unnecessary based on the view of the mechanic I usually use. The second experience was worse: I brought my car to be appraised with the idea of selling it for Lexus certified pre-owned program. I used Lexus on-line calculator to get an estimate of a trade-in value and Lexus rep reached out to me and made an appointment to bring my car in for evaluation, being very clear that I wasn't buying, but looking to sell. Neither manager nor receptionist in Lexus had any notion as to why I brought my car, once I explained, the manager left me standing in the middle of the floor for more than 40 minutes while he looked at my car, and did his calculations, I presume. Then, while I was still standing in the middle of the floor, he gave me an offer full $5K less than their on-line estimate (and Kelley blue book estimate for a trade-in) with very hurried and frankly, nonsense explanation as to who he arrived at it. I was very disappointed with customer service experience I had in Lexus of Manhattan, having bought two cars from Lexus (from a different dealership, though), I was expecting much better. More

Flavio was very helpful and coureous. I would definetly seek him out for assistance whenever I next need service. The service team is always very responsive. seek him out for assistance whenever I next need service. The service team is always very responsive. More

I purchased my vehicle 5 months ago from this dealer. They were receomended from a friend of mine. I am not from Manhattan but work in the city. I have been to multiple dealers and could only say that They were receomended from a friend of mine. I am not from Manhattan but work in the city. I have been to multiple dealers and could only say that it is a shame that other Lexus stores could not be like this one. Steve from the sales department was able to help me get a FAR more superior deal on my new car vs. my local NJ dealer. Last week, I dropped my vehicle off for service before going to the office and was pleasantly suprised at the level of attention a car dealership was able to give me. I will be sure to send my family and friends to this dealership in the future. They are truly a pleasure to work with. More

I agree with the other posters completely. This is the worst car dealer I've ever dealt with. Moved back to NYC with my 10 month old Lexus and the service was so much worse than my previous Lexus dealer. worst car dealer I've ever dealt with. Moved back to NYC with my 10 month old Lexus and the service was so much worse than my previous Lexus dealer. Service consultants have no idea what they are doing-- I actually had to look up information on the net and provide it to them to prove that Lexus has manufacture fixes for certain issues. They should be embarassed. More

Took my vehicle in for the second time because they did not correctly fix my car the first time. The previous visit I had to wait almost an entire month the get my car back. They have really poor customer not correctly fix my car the first time. The previous visit I had to wait almost an entire month the get my car back. They have really poor customer service. The service manager I dealt with was really bad. I was at the point where I was going to sell my Lexus to avoid this bad service. I wouldn't wish this dealer to my worst enemy.<br><br>AVOID AVOID AVOID More