Lexus of Manhattan - Service Center

I felt comfortable as soon as I entered the dealership. A person greeted me when I walked in and guided me to Flavio's office. Within a few seconds of reviewing my past history on his computer, Flavio knew w person greeted me when I walked in and guided me to Flavio's office. Within a few seconds of reviewing my past history on his computer, Flavio knew what kind of service I needed. He gave me options on the kind of service and would receive, and told the price difference for the services, which I appreciated. The car was ready later that evening, but I was unable to pick up, and Flavio gave me the option of picking up the car the next morning. When I picked up the car it was fully cleaned inside and outside. More

I brought my Lexus RX-350 in for a 35,000 routine service appointment. I was promptly and courteously greeted and then directed to Flavio Fandino's office where he very professionally went through his servic appointment. I was promptly and courteously greeted and then directed to Flavio Fandino's office where he very professionally went through his service recommendations. When I opted to do much less to my Lexus, Flavio did not try to sell me more services, pressure me or scare me. He just told me the consequences of omitting such important preventative maintenance. After a very reasonable and comfortable wait my car was ready. The work was very well done, every Lexus of Manhattan employee that I came into contact with was professional and courteous and the entire experience was exceptional. I think my Lexus RX-350 is a pretty good vehicle but the service I receive at Lexus of Manhattan is exceptional in every manner. In other words, good car, but better service ! More

It is a pleasure working with Flavio Fandino. He is friendly, efficient, and takes the time to explain what you need, how much it costs, and why you need it. He is also very accessible in person and b friendly, efficient, and takes the time to explain what you need, how much it costs, and why you need it. He is also very accessible in person and by email, which I find very helpful to moving through the service process quickly. I appreciate the service at Lexus of Manhattan very much. More

Very good service, very nice and friendly on the phone, Flavio was the Friendly and professional as a person can be.All my services are done there and I will not go anyplace but Lexus of Manhattan. Than Flavio was the Friendly and professional as a person can be.All my services are done there and I will not go anyplace but Lexus of Manhattan. Thanks More

Lexus of Manhattan service folks are always on top of things, professional, responsive. The car gets a lot of use on long highway trips and on back roads so the service dept must be doing its job to kee things, professional, responsive. The car gets a lot of use on long highway trips and on back roads so the service dept must be doing its job to keep it running well . . . It runs really well, handles beautifully, it's a pleasure to drive. More

Had a major problem with the steering column on my 2010 RX350. The dealer was able to get it repaired even though the warranty had recently expired. It was a complicated repair and I was kept informed and RX350. The dealer was able to get it repaired even though the warranty had recently expired. It was a complicated repair and I was kept informed and also offered a loaner car which I didn't need. Overall I was treated excellently . More

Flavio was honest, attentive and eager to help. He is a good listener and looks for solutions. He is considerate about your time and emails/calls you to update you about your car. It's refreshing to deal w good listener and looks for solutions. He is considerate about your time and emails/calls you to update you about your car. It's refreshing to deal with someone honest and humble that has a hard work ethic. I would choose this dealership because of his customer service. More

I originally brought in the car for bodywork which Joseph Gianfrances took care of and has made this experience seamless and painless. Since the car was at the dealership, I decided to have service done on Gianfrances took care of and has made this experience seamless and painless. Since the car was at the dealership, I decided to have service done on the car and Flavio Fandino took care of this. Flavio contacted me the services I would need, but he was not pushy and definitely accommodating. Thanks to the professionalism, I am happy I chose the Manhattan location. More

I've been dealing With Leonardo Linares concerning service to my newly acquired 2011 Lexus. I found the service and service people VERY accommodating. All concerned were respectful and attentive to my service to my newly acquired 2011 Lexus. I found the service and service people VERY accommodating. All concerned were respectful and attentive to my needs. I have NO PROBLEM recommending these people to anyone who would even think about purchasing an automobile. Mitch Attick More

Service was fast, complete, and dealership is very interested in customer satisfaction. Communication was very good. Pick up and delivery is extremely helpful. I was very happy with the service. interested in customer satisfaction. Communication was very good. Pick up and delivery is extremely helpful. I was very happy with the service. More