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Lexus of Manhattan
New York, NY
514 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 514 reviews
October 04, 2008
I went to pick up my Lexus GX470 today, and the experience was excellent. Lexus of Manhattan employees took great care of me, and made sure I understood everything about my car, and they would sit experience was excellent. Lexus of Manhattan employees took great care of me, and made sure I understood everything about my car, and they would sit there until you do. If there anything I needed Lexus of Manhattan did their best to accommodate me. Regarding the service dept., here is what the General manager wrote to me, which he even admitted about the service dept., in the past was not up to par with the Lexus name brand. Mr. Iacono wrote, I am well aware about the postings on dealerrater.com. Please know that I take great pride in our store and take how our customers feel about us extremely serious. The posting that you see about service relates to a time during which there was an entirely different team here, including myself. The level of service during that time was indeed not up to our current standard. Upon taking over, I was able to assemble a new team that is truly geared to providing the highest level of service for our customers. True customer satisfaction is our number one priority. I am confident that once you are ready to deal with our service department, our actions will absolutely speak louder than my words. In short, have confidence in our service because we strive to be the best, and to this point, my team has not let me down. I am glad to see that Clement was able to provide you with a truly outstanding experience and look forward to providing you with the same level of experience with our service department. We appreciate your business and wish you best of luck with your new vehicle! More
by AnthonyL88
Employees Worked With
Louis Rivera, Clemente Corriette, and others, Louis Rivera
March 12, 2007
I agree with the other posters completely. This is the worst car dealer I've ever dealt with. Moved back to NYC with my 10 month old Lexus and the service was so much worse than my previous Lexus dealer. worst car dealer I've ever dealt with. Moved back to NYC with my 10 month old Lexus and the service was so much worse than my previous Lexus dealer. Service consultants have no idea what they are doing-- I actually had to look up information on the net and provide it to them to prove that Lexus has manufacture fixes for certain issues. They should be embarassed. More
by SadLexusOwner
Employees Worked With
Service Dept
December 09, 2004
Took my vehicle in for the second time because they did not correctly fix my car the first time. The previous visit I had to wait almost an entire month the get my car back. They have really poor customer not correctly fix my car the first time. The previous visit I had to wait almost an entire month the get my car back. They have really poor customer service. The service manager I dealt with was really bad. I was at the point where I was going to sell my Lexus to avoid this bad service. I wouldn't wish this dealer to my worst enemy.<br><br>AVOID AVOID AVOID More
by dlgqbro
Employees Worked With
Chris Orso
October 10, 2003
Nothing positive to say about this dealer. I live in NY and I found them rude beyond belief. Trying to get an appointment for "emergency service" - I was told I would have to wait a week...needless to say and I found them rude beyond belief. Trying to get an appointment for "emergency service" - I was told I would have to wait a week...needless to say I went to another Lexus dealer who told me to "come in right away". I would bring my car in for two things and they would always forget to do one of them. Avoid if possible More
by knicksfan
