Lexus of Manhattan

Breant and Louis went above and beyond to ensure I was completely satisfied. I would recommend Lexus of Manhattan to anyone, they offer first class service. I will also come back to Lexus of Manhattan for completely satisfied. I would recommend Lexus of Manhattan to anyone, they offer first class service. I will also come back to Lexus of Manhattan for any future vehicles. I rate Brent & Louis 10 More

The minute we walked in Mr. Gary Foster greeted us and within minutes we were test driving the new 2011 Lexus GX. Gary took the time and care to make sure we had all the paperwork to complete the deal. He within minutes we were test driving the new 2011 Lexus GX. Gary took the time and care to make sure we had all the paperwork to complete the deal. He was courteous enough to Drive to our store to get the signature from my father and even went out of his way to drive the car to our home last night. He explained everything in detail and was very patient. We will definitely come back to Lexus of Manhattan in the future because of the quality of service Gary presented to us. We highly Recommended*****+ asking for Gary to anyone looking to purchase a Lexus from your located! Thank you! More

I was contacted by Jordan Lozanov who offered to help me trade in my 2006 400h for a 2011 hybrid. The car he provided is spectacular. Jordan is highly informed about the product, intelligent and personable trade in my 2006 400h for a 2011 hybrid. The car he provided is spectacular. Jordan is highly informed about the product, intelligent and personable. This transaction is among the most satisfying and least stressful I've ever had in any field. Everything was done as promised, Jordan and the staff is helpful and friendly and I have a great new car! I compliment management and staff for running a top notch operation. Marshall Brickman More

Great deal on 2011 rx. Pleasure dealing with them. Easy and quick. I would recommend them to anyone that is looking for a straight to the point deal. I am in my late sixties an feel that I sales person w and quick. I would recommend them to anyone that is looking for a straight to the point deal. I am in my late sixties an feel that I sales person was very patient as I was very unsure of moving into suv. More

The team at Lexus of Manhattan is the best I have ever seen.Sales staff is very pleasant.Kevin and Greg are skilled and experienced professionals.They made the decision easy for me.I love my IS250 and I t seen.Sales staff is very pleasant.Kevin and Greg are skilled and experienced professionals.They made the decision easy for me.I love my IS250 and I truly can say I like my dealer.Kevin and Greg stand out as a example of how a client should be properly treated. Great customer service at Lexus of Manhattan. If you are looking for a new Lexus go see Kevin. Thank You again. Sabina More

Purchased used RX350. Overall dealings with this sales person were unpleasant. Did not do work on the car that was promised. At the pick up car still had chips and scratches that were supposed to be paint person were unpleasant. Did not do work on the car that was promised. At the pick up car still had chips and scratches that were supposed to be painted. Sales gave lame excuses. But the worst part, they stole cargo cover and power outlet cover. Both was their when I purchased the car, but were missing at the delivery. Again, denial of the facts and lame explanations that car came like that. More

I purchased my vehicle 5 months ago from this dealer. They were receomended from a friend of mine. I am not from Manhattan but work in the city. I have been to multiple dealers and could only say that They were receomended from a friend of mine. I am not from Manhattan but work in the city. I have been to multiple dealers and could only say that it is a shame that other Lexus stores could not be like this one. Steve from the sales department was able to help me get a FAR more superior deal on my new car vs. my local NJ dealer. Last week, I dropped my vehicle off for service before going to the office and was pleasantly suprised at the level of attention a car dealership was able to give me. I will be sure to send my family and friends to this dealership in the future. They are truly a pleasure to work with. More

The good reviews here cannot really serious. Here are the problems with this dealership. 1. Arrogance There are many others who point out this, so I don't have to stress that. Also look at the reviews problems with this dealership. 1. Arrogance There are many others who point out this, so I don't have to stress that. Also look at the reviews in other sights, e.g., Google. 2. Dishonesty They simply lie on their sale contract. They deceive with VIN numbers (seriously!). They never do what they said would do once the car is sold, which is expected though. 3. Price Well it's expensive. Maybe it is because it's in manhattan. I got service from here for warranty, but still it tends to be expensive than other dealers in the city. My advice is just go somewhere else no matter what. More

First of all I got a great deal on a pre-owned trade-in here. I had been researching and shopping around for 3 months, this was the first place that did not give me a BS runaround on price (note - it was a here. I had been researching and shopping around for 3 months, this was the first place that did not give me a BS runaround on price (note - it was a non-Lexus model). I negotiated the price I wanted and put a deposit down the same day I went in to test drive the car, and three days later I completed the transaction and drove it home. The overall sales experience was a tremendous contrast to the crap I had to deal with at other (non-Lexus) dealerships. But then I discovered that the windshield had some kind of permanent smudge on it, right in line with the driver's view, and it would not come out with any conventional glass cleaners. I took the car back to Lexus about 30 days after I'd bought it and left it with them. When they also could not remove the smudge, they replaced the entire windshield. This is customer service, something most other dealerships and service centers in this area have given up on. More

I do not want to use the employee name since this is a negative review on management and employees and their policies. I'll just use the their initials (M.J. & Manager) Although I only dealt with on negative review on management and employees and their policies. I'll just use the their initials (M.J. & Manager) Although I only dealt with one typical used car sales person, but I think the problem is the management and their policy since the sales person may only be following company's sales tactic. What I did not like: 1. Very rude considering they are in the sales... 2. Sales tactic - for example, after making an offer on the car, offer went to the managers desk. Do not know what goes behind those walls, but they kinda disappeared. I think they are just trying to wear you down... same kinda of tatics unreputable used car dealer used to do decade ago. May be they are bring it back... 3. Does not respect customer nor customer's time. I think their policy is to annoy you if the offer is not what they want. Simple yes or no will do. I'm posting this so that other can avoid the hassle of dealing with unprofessional sales people and there are other dealerships. Did not expect this from a Lexus dealership. P.S. If you had bad experience with this dealer, please post. I don't think I'm the only one with bad experience. More