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Lexus of Manhattan

New York, NY

4.5
527 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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679 11th Avenue

New York, NY

10019

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Showing 527 reviews

March 14, 2011

Our overall experience was good. Aladdin and Louis were really exceptional and great. They really made the long process bearable by being very attentative, patient and professional with us. Everytime we More

by kshallow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aladdin, Louis, MJ and Jimmy, Louis Rivera, Aladdin Alnaqib
February 18, 2011

Gary was very helpful. The whole transaction was quick and effecient. I bought the new car on Wednesday and drove off a titled and insured car on Thursday. He was very easy to deal with and didn't nickle More

by mmawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Foster , Gary Foster
February 08, 2011

02/08/11 I am interested in the purchase of the 2010 RX 454h. I had sent an inquiry to this dealership and have spoken to Tiffany Rollins, who was probably the most professional person to talk to. It t More

by talenyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roger D ro Gregg R, Ignazio
Feb 08, 2011 -

Lexus of Manhattan responded

Hello, My name is Ignazio Iacono and I am the General Manager of Lexus of Manhattan. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and I apologies for the experience that you had. Please know that I will address your concerns with the highest priority and would like to speak with you personally so that I could make things right. At your convenience, I could be reached at 212-977-4400. I hope to hear from you soon. Regards, Ignazio

January 05, 2011

The Personnel at the Lexus of Manhattan were very friendly, courteous, polite, and a pleasure to work with. I worked specifically with Brent and his sales manager Louis on my purchase of a 2008 GS. More

by morrison19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Brotherson (Sales Consultant), Louis (Sales Mgr), Steve (Sales Consultant), Louis Rivera, Stephen Johnson
December 30, 2010

The service was professional, they were ready for me and expedited my visit. I drove out in a matter of an hour. There was no pressure to purchase anything extra. Very good experience. When my lease it More

by Joanneot1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Mennuzo, Roger Doobraj, Leo Menuzzo
December 28, 2010

The overall experience was excellent! Particularly, Jordan Lozanov was very friendly, very professional, and demonstrated superb knowledge of the product offerings. Because of Mr. Lozanov and the over More

by pault00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Lozanov
December 23, 2010

From the first minute that I walked into the showroom to tonight's home delivery of the first vehicle (another one is coming in a few days)Gary together with his manager Randy have made the experience so pl More

by cyberacer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Foster, Gary Foster
December 22, 2010

I had a very positive experience purchasing a used Lexus here and got a great deal on my trade in. Very low pressure sales and the overall transaction was very easy. I was hesitant about buying a car in Ma More

by Brettps
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Johnson (sales), Anis (finance), Stephen Johnson
December 13, 2010

John and Roger were so helpful, they explained everything in full detail. When i say full detail there were No hidden expenses or fine print, everything was truthfull. I purchased the RX350 2011 and they sho More

by frankd67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John popper & Roger Doobrag, Jon Popper
December 13, 2010

I want to take a minute to thank Mr. Jordan Lozanov for I want to take a minute to thank Mr. Jordan Lozanov for his exemplary customer service towards our need to buy a 2011 Lexus. During my interactio More

by maheshkedia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Lozano