
Lexus of Manhattan
New York, NY
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 527 reviews
Our overall experience was good. Aladdin and Louis were really exceptional and great. They really made the long process bearable by being very attentative, patient and professional with us. Everytime we really exceptional and great. They really made the long process bearable by being very attentative, patient and professional with us. Everytime we called, they were always willing to help and answer all our questions. If they were not able to give us an answer immediately, they always assured us they will get the answer and call us bank, and sure enough, they always did call back as promised. We really appreciate them and look fotward to our next purchase as long as they are there. Lastly, we love our new baby - LEXY. That's what we call her (our Lexus). More
Gary was very helpful. The whole transaction was quick and effecient. I bought the new car on Wednesday and drove off a titled and insured car on Thursday. He was very easy to deal with and didn't nickle and effecient. I bought the new car on Wednesday and drove off a titled and insured car on Thursday. He was very easy to deal with and didn't nickle and dime me. Once we agreed on the price that was the price. He didn't add a million other little hidden charges. More
02/08/11 I am interested in the purchase of the 2010 RX 454h. I had sent an inquiry to this dealership and have spoken to Tiffany Rollins, who was probably the most professional person to talk to. It t 454h. I had sent an inquiry to this dealership and have spoken to Tiffany Rollins, who was probably the most professional person to talk to. It turned out that they did not have any new 2010 RX 450h in stock but that there was a used one. She refereed us to a sales associate on Monday called Brent Broderson. He told us over the phone that the car was a loner car and that it was never sold before. This turned out not to be truth! Up on review of the CarFax the car has been previously owned. As you can imagine it doesn't feel good to be lied to, but we were already there so we still wanted to see the car and test drive it. He proceeded to tell us that the car is in the "Holding Area" and took me and my pregnant wife on a back door tour of your dealership showing us two flights of stairs of a parking garage. The car was dirty and had scratches and a busted front left bumper. Not the best experience so far especially when we are spending 40 – 45 K on a car. We test drove the vehicle and came back to the dealership to be told that, someone else has already purchased the vehicle! And that he would love to put our name on waiting list in case the deal falls through. But to do that he would immediately require a deposit! This vehicle is still showing as available online and the list price is 2000 lower than the price we were quoted. This kind of laying and manipulations remind me of good old days of selling "Lemons" that I had thought are long gone. We found His behavior unprofessional and disrespectful. The next day I called the national Lexus sales asking to do inventory search for a new 2010 RX 450. They told me that a nationwide system doesn't exists and that your dealership can pull regional dealer inventory. I was referred to Roger D and Greg R both managers. I called about 5 times attempting to reach them without any success. I left messages to be called back, and still I have not received any call back. I also left a VM to Louis Rivera and have not received a call back. 02/09/11 Update: After contacting the dealership manager (Ignazio) I got a call back within an hour. He profusely apologized for the experience and offered to do anything to make it better. He offered to find a vehicle for me at dealer cost. Unfortunately only the 2010 vehicles without the Nav were available in the area, and the 2011 did not have the same incentives. I was able to find a vehicle I was looking for at EveryCarListed.com and purchased it the same week. 03/03/11 Update. Ignazio called again to see how I liked the car and to ask for him when I go in for the first service. Nice touch. More
The Personnel at the Lexus of Manhattan were very friendly, courteous, polite, and a pleasure to work with. I worked specifically with Brent and his sales manager Louis on my purchase of a 2008 GS. friendly, courteous, polite, and a pleasure to work with. I worked specifically with Brent and his sales manager Louis on my purchase of a 2008 GS. It was my first Lexus purchase and I traveled from Philadelphia for this purchase. Brent and his team were aware of my travel and ensure all necessary information, documents and other time consuming activities were done ahead of time to help ensure my visit was concise and effective. I appreciate their efforts and felt very comfortable making such an investment in my next vehicle with their dealership. The dealership itself was very impressive. Very clean, sociable personnel. Brent and team were able to provide me a great deal on the car and so far i am very impress and content with my decision. I would recommend Lexus and this dealership to everyone based on my experience. More
The service was professional, they were ready for me and expedited my visit. I drove out in a matter of an hour. There was no pressure to purchase anything extra. Very good experience. When my lease it expedited my visit. I drove out in a matter of an hour. There was no pressure to purchase anything extra. Very good experience. When my lease it up in 3 years, I will definitely return to them. More
The overall experience was excellent! Particularly, Jordan Lozanov was very friendly, very professional, and demonstrated superb knowledge of the product offerings. Because of Mr. Lozanov and the over Jordan Lozanov was very friendly, very professional, and demonstrated superb knowledge of the product offerings. Because of Mr. Lozanov and the overall positive experience, I will always strongly recommend Lexus of Manhattan! More
From the first minute that I walked into the showroom to tonight's home delivery of the first vehicle (another one is coming in a few days)Gary together with his manager Randy have made the experience so pl tonight's home delivery of the first vehicle (another one is coming in a few days)Gary together with his manager Randy have made the experience so pleasand that BMW will not have my business for years to come (if ever). Bravo and thank you to both of them. Kostas Karagiannis Manhasset NY More
I had a very positive experience purchasing a used Lexus here and got a great deal on my trade in. Very low pressure sales and the overall transaction was very easy. I was hesitant about buying a car in Ma here and got a great deal on my trade in. Very low pressure sales and the overall transaction was very easy. I was hesitant about buying a car in Manhattan but would recommend this place to anyone. Very top notch. It is the fifth car I have purchased and the easiest/most pleasant transaction out of all of them. More
John and Roger were so helpful, they explained everything in full detail. When i say full detail there were No hidden expenses or fine print, everything was truthfull. I purchased the RX350 2011 and they sho in full detail. When i say full detail there were No hidden expenses or fine print, everything was truthfull. I purchased the RX350 2011 and they should me everything in the truck with full detail. I just want to say thank you guys and you will Always be seeing me in the future. More
I want to take a minute to thank Mr. Jordan Lozanov for I want to take a minute to thank Mr. Jordan Lozanov for his exemplary customer service towards our need to buy a 2011 Lexus. During my interactio I want to take a minute to thank Mr. Jordan Lozanov for his exemplary customer service towards our need to buy a 2011 Lexus. During my interactions, with him, he was extremely helpful, explained all the policy and car details along with the financial in a clear and concise manner. Even though we stay in Edgewater - NJ, he managed to convince us to buy the Lexus from Manhattan. I must also mention here, that we did get price match from local dealers and even lower price offers. Mr Jordan's honesty and helpful behavior helped us in making our final purchase decision. We do hope to continue building a great relationship with your team and referring family and friends for future business. Please extend our sincere thanks to Mr. Jordan and your team for the great service rendered to us. Thanks More