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Lexus of Manhattan

New York, NY

4.6
514 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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679 11th Avenue

New York, NY

10019

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Showing 514 reviews

October 23, 2011

I have owned cars for many years. Lexus products for the past 10+ years. In all my dealing with Lexus of Manhattan I have been most satisfied. I came in contact with Kevin Yu when I traded in my 2000 RX300 More

by zyoles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Yu
Oct 27, 2011 -

Lexus of Manhattan responded

Positive reviews like this motivates our team even more to provide great service for our clients! Thanks for your continued patronage and the positive review. Regards, Ignazio Iacono General Manager

October 23, 2011

Very knowlegable, responsive and friendly salesperson willing to help out and provide good serice. Overall it was a very pleasant and smooth process and we are very happy with the vehicle More

by qhe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Yu
Oct 27, 2011 -

Lexus of Manhattan responded

We appreciate the positive review and sincerely thank you for the business! Regards, Ignazio Iacono General Manager

October 22, 2011

Kevin is most helpful, responsive and accommodating. He is attuned to customer needs and always follows up on questions and issues. Treats customers as if they are special which is a rare commodity in thi More

by ilenefine
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Yu
Oct 27, 2011 -

Lexus of Manhattan responded

Hi Ilene, Thanks so much for Kevin's positive review! I am glad that he is able to provide you the highest level of service. I will speak with you soon as I know you are waiting for the 2013 GS! Regards, Ignazio Iacono General Manager

October 18, 2011

James Rahim is the reason why I've purchased two Lexus vehicles through Lexus Of Manhattan . James is very courteous and professional. He treated my wife and I with respect and more imortantly guided us i More

by Howcome33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James rahim
Oct 27, 2011 -

Lexus of Manhattan responded

Thank you for taking the time to write about your experience with James. Although he is relatively new to our team, James is proving to be a big asset to our dealership. Regards, Ignazio Iacono General Manager

October 13, 2011

I just purchased my fourth Lexus from Lexus of Manhattan! This should speak for itself on how highly I rate this dealership. The facility is spacious, clean and inviting. All of the staff is helpful and frie More

by elaskandrane7000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Rahim
Oct 27, 2011 -

Lexus of Manhattan responded

Thank you for your business and writing such a positive review for James! Regards, Ignazio Iacono General Manager

June 02, 2011

My previous experiences in new car sales were all in California, where official dealerships are luxurious and spacious and inventory is endless. That said, I was happily surprised by the service and exp More

by dtziras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary Foster, Gary Foster
Oct 11, 2011 -

Lexus of Manhattan responded

Thank you for taking the time to write a little about your experience with our Service Department and Staff! We appreciate your business and are glad we're able to help. Sincerely, Ignazio Iacono General Manager

May 16, 2011

I visited this dealership on April 28, 2011 looking to purchase a specific preowned vehicle I met with sales associate they helped me and life is great More

by JillWhite718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Johnson , Stephen Johnson
March 14, 2011

Our overall experience was good. Aladdin and Louis were really exceptional and great. They really made the long process bearable by being very attentative, patient and professional with us. Everytime we More

by kshallow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aladdin, Louis, MJ and Jimmy, Louis Rivera, Aladdin Alnaqib
February 18, 2011

Gary was very helpful. The whole transaction was quick and effecient. I bought the new car on Wednesday and drove off a titled and insured car on Thursday. He was very easy to deal with and didn't nickle More

by mmawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Foster , Gary Foster
February 08, 2011

02/08/11 I am interested in the purchase of the 2010 RX 454h. I had sent an inquiry to this dealership and have spoken to Tiffany Rollins, who was probably the most professional person to talk to. It t More

by talenyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roger D ro Gregg R, Ignazio
Feb 08, 2011 -

Lexus of Manhattan responded

Hello, My name is Ignazio Iacono and I am the General Manager of Lexus of Manhattan. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and I apologies for the experience that you had. Please know that I will address your concerns with the highest priority and would like to speak with you personally so that I could make things right. At your convenience, I could be reached at 212-977-4400. I hope to hear from you soon. Regards, Ignazio

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