Lexus of Manhattan

I have owned cars for many years. Lexus products for the past 10+ years. In all my dealing with Lexus of Manhattan I have been most satisfied. I came in contact with Kevin Yu when I traded in my 2000 RX300 past 10+ years. In all my dealing with Lexus of Manhattan I have been most satisfied. I came in contact with Kevin Yu when I traded in my 2000 RX300 to the 2011 RX350. Kevin is the best!!! I felt as though I was dealing with my own family. Not only was Kevin extremely helpful in the trade-in process but any subsequent question or problem that I had, I called Kevin (day or night) even on his cell phone!!! and he always saw me through the problem. Kevin & the dealership are the reason why I would trade in my 2011 car to a newer one (when the time comes),and would most certainly recommend Kevin, the dealership and of course the car to my friends. Kevin, please keep up the good work. More

Very knowlegable, responsive and friendly salesperson willing to help out and provide good serice. Overall it was a very pleasant and smooth process and we are very happy with the vehicle willing to help out and provide good serice. Overall it was a very pleasant and smooth process and we are very happy with the vehicle More

Kevin is most helpful, responsive and accommodating. He is attuned to customer needs and always follows up on questions and issues. Treats customers as if they are special which is a rare commodity in thi is attuned to customer needs and always follows up on questions and issues. Treats customers as if they are special which is a rare commodity in this commercialized world. Lexus is well represented by Kevin, he exemplifies the Lexus experience. More

James Rahim is the reason why I've purchased two Lexus vehicles through Lexus Of Manhattan . James is very courteous and professional. He treated my wife and I with respect and more imortantly guided us i vehicles through Lexus Of Manhattan . James is very courteous and professional. He treated my wife and I with respect and more imortantly guided us in the right direction. James's  interpersonal communication skills are unsurpassed and top-notch. James delivered on his promises which allowed me to trust him.James is definitely an asset to any business and Lexus Of Manhattan  is really lucky to have an employee like hime. He's a "Franchise Player" meaning, you want to keep him on your team and not lose him to the competition. I don't know what kind of incentives Lexus Of Manhattan has for its employees, but James is the one He should be recognized for his contributions.       More

I just purchased my fourth Lexus from Lexus of Manhattan! This should speak for itself on how highly I rate this dealership. The facility is spacious, clean and inviting. All of the staff is helpful and frie This should speak for itself on how highly I rate this dealership. The facility is spacious, clean and inviting. All of the staff is helpful and friendly - from the service people to customer service to management. I must however, highlight James Rahim . As a sales, marketing and public relations person all my life,I can honestly say that james rahim is one of the finest sales individuals I have ever encountered. He listens. He wants the customer to be happy. His personal attention to the customer along with his exceptional knowledge of these cars is unparalleled. He takes the time to teach you everything you need to know about the workings of your car.You drive your car off the lot feeling totally confident and happy with your purchase. He follows up after the sale and he is always available with any questions you have beyond. In 2011 , I purchased my first Lexus. james rahim was new to the dealership. I was his 3rd or 5th customer. James Rahim has the top enthusiasm, the top superior knowledge, the top patience, the top attention to detail, and the great personal charm. It's personal. He cares. I very highly recommend james rahim to anyone interested in purchasing a Lexus. You will be happy you went out of your way to find him. More

My previous experiences in new car sales were all in California, where official dealerships are luxurious and spacious and inventory is endless. That said, I was happily surprised by the service and exp California, where official dealerships are luxurious and spacious and inventory is endless. That said, I was happily surprised by the service and expertise of Lexus of Manhattan. Efficient and polite service, knowledgeable personnel. An overall very good experience. More

02/08/11 I am interested in the purchase of the 2010 RX 454h. I had sent an inquiry to this dealership and have spoken to Tiffany Rollins, who was probably the most professional person to talk to. It t 454h. I had sent an inquiry to this dealership and have spoken to Tiffany Rollins, who was probably the most professional person to talk to. It turned out that they did not have any new 2010 RX 450h in stock but that there was a used one. She refereed us to a sales associate on Monday called Brent Broderson. He told us over the phone that the car was a loner car and that it was never sold before. This turned out not to be truth! Up on review of the CarFax the car has been previously owned. As you can imagine it doesn't feel good to be lied to, but we were already there so we still wanted to see the car and test drive it. He proceeded to tell us that the car is in the "Holding Area" and took me and my pregnant wife on a back door tour of your dealership showing us two flights of stairs of a parking garage. The car was dirty and had scratches and a busted front left bumper. Not the best experience so far especially when we are spending 40 – 45 K on a car. We test drove the vehicle and came back to the dealership to be told that, someone else has already purchased the vehicle! And that he would love to put our name on waiting list in case the deal falls through. But to do that he would immediately require a deposit! This vehicle is still showing as available online and the list price is 2000 lower than the price we were quoted. This kind of laying and manipulations remind me of good old days of selling "Lemons" that I had thought are long gone. We found His behavior unprofessional and disrespectful. The next day I called the national Lexus sales asking to do inventory search for a new 2010 RX 450. They told me that a nationwide system doesn't exists and that your dealership can pull regional dealer inventory. I was referred to Roger D and Greg R both managers. I called about 5 times attempting to reach them without any success. I left messages to be called back, and still I have not received any call back. I also left a VM to Louis Rivera and have not received a call back. 02/09/11 Update: After contacting the dealership manager (Ignazio) I got a call back within an hour. He profusely apologized for the experience and offered to do anything to make it better. He offered to find a vehicle for me at dealer cost. Unfortunately only the 2010 vehicles without the Nav were available in the area, and the 2011 did not have the same incentives. I was able to find a vehicle I was looking for at EveryCarListed.com and purchased it the same week. 03/03/11 Update. Ignazio called again to see how I liked the car and to ask for him when I go in for the first service. Nice touch. More