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Lexus of Manhattan
New York, NY
554 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 554 reviews
February 02, 2012
The entire experience was very positive. I was happy to be picking up a new car for a new lease, and Jon shared my enthusiasm. There was a Congratulatory sign in front of my new car, which was nice. Jon ha be picking up a new car for a new lease, and Jon shared my enthusiasm. There was a Congratulatory sign in front of my new car, which was nice. Jon have me a thorough review of everything I needed to know about hte car. This is my fifth lease with this dealership, and third lease working with Jon Popper. More
by Mikeweiss
Employees Worked With
Jon Poppoer, Jon Popper
February 01, 2012
Have purchased/leased 2 vehicles from Elhadji. Both times he has demostrated a complete knowledge of the product line and sales particulars. He made the process simple and quick while still being meticulous he has demostrated a complete knowledge of the product line and sales particulars. He made the process simple and quick while still being meticulous in all details. I can not forsee any reason why, when my current lease is over, I would not purchase/lease my next vehicle from him. Cedric A Allen More
by hptoons
Employees Worked With
Elhadji Toure
January 31, 2012
This is our second consecutive Lexus lease and the second time we've worked with El-Hadje from Lexus of Manhattan. El-Hadje is a consummate professional and the experience is always friendly and helpful. E time we've worked with El-Hadje from Lexus of Manhattan. El-Hadje is a consummate professional and the experience is always friendly and helpful. El-Hadje works to ensure his customer's complete satisfaction with the process. Our experience with the Service Department has been equally as gratifying. The service staff is friendly and accomodating. Lexus of Manhattan is an extremely complete organization from top to bottom. Thank you. More
by geislexus
Employees Worked With
El-Hadje Toure
January 31, 2012
This is the second time I am leasing a car with Lexus of Manhattan. Overall I am very pleased with this dealership. I initially worked with Robert Chakamian to discuss the basic parameters of my deal. I the Manhattan. Overall I am very pleased with this dealership. I initially worked with Robert Chakamian to discuss the basic parameters of my deal. I then went in to the dealership and worked with James Rahim to close on the deal. James was very professional and friendly and helped me every step of the way. He was patient and answered all my questions. He took the time to walk me through all the features that the vehicle had to offer and helped me with the initial set up of these features. I definitely recommend working with James and Robert. More
by slkmiscemail
Employees Worked With
James Rahim
January 28, 2012
Thank you for your help. You were the reason for the sale. I appreciate your patience and understanding while helping me understand it all. Thanks again. See you next lease. Marisol sale. I appreciate your patience and understanding while helping me understand it all. Thanks again. See you next lease. Marisol More
by Mab9051
Employees Worked With
James Rahim
January 18, 2012
Flavio was very helpful and coureous. I would definetly seek him out for assistance whenever I next need service. The service team is always very responsive. seek him out for assistance whenever I next need service. The service team is always very responsive. More
by Lex250
Employees Worked With
Flavio Fandino
January 18, 2012
I had two bad experiences with this dealership - first time when I brought my car for a free recall repair service and the service rep tried to sell me $650 worth of additional mechanical work on my car, time when I brought my car for a free recall repair service and the service rep tried to sell me $650 worth of additional mechanical work on my car, some of it unnecessary based on the view of the mechanic I usually use. The second experience was worse: I brought my car to be appraised with the idea of selling it for Lexus certified pre-owned program. I used Lexus on-line calculator to get an estimate of a trade-in value and Lexus rep reached out to me and made an appointment to bring my car in for evaluation, being very clear that I wasn't buying, but looking to sell. Neither manager nor receptionist in Lexus had any notion as to why I brought my car, once I explained, the manager left me standing in the middle of the floor for more than 40 minutes while he looked at my car, and did his calculations, I presume. Then, while I was still standing in the middle of the floor, he gave me an offer full $5K less than their on-line estimate (and Kelley blue book estimate for a trade-in) with very hurried and frankly, nonsense explanation as to who he arrived at it. I was very disappointed with customer service experience I had in Lexus of Manhattan, having bought two cars from Lexus (from a different dealership, though), I was expecting much better. More
by julia1w
Employees Worked With
Julia Bardmesser
January 16, 2012
I had a great experience with Lexus Manhattan. It was a very pleasure working with Flavio Fandino. He was very helpful and friendly. Thank you and I look forward to doing business again soon. very pleasure working with Flavio Fandino. He was very helpful and friendly. Thank you and I look forward to doing business again soon. More
by Joony215
Employees Worked With
Flavio Fandino
January 11, 2012
Dealt with Joel Longares. He was excellent. Dealership is very professional, great at follow-through. Delivered what was promised, on time. I would definitely buy a car there again. Of course, my new L is very professional, great at follow-through. Delivered what was promised, on time. I would definitely buy a car there again. Of course, my new Lexus ES-350 will last many years, so that will be awhile. And, the regular service/maintenance at Lexus of Manhattan is great, too. Very nice to deal with, overall. Thanks. More
by RSILVERSTONE
Employees Worked With
Joel Longares, Joel Longares
January 11, 2012
Make servicing a car very easy - in and out was a breeze with no hidden charges or attempt to sell un-needed/wanted services - very professional. with no hidden charges or attempt to sell un-needed/wanted services - very professional. More
by lgh2323
Employees Worked With
Flavio Fandino
