
Lexus of Manhattan
New York, NY
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 527 reviews
Elhadji is a pleasure to work with. The service he provided was excellent at every stage of the process, and has remained excellent after the sale was completed. provided was excellent at every stage of the process, and has remained excellent after the sale was completed. More
Elhadji is top notch. This is my second lease with him and I would like to continue doing business with him for a long time. He is courteous, professional and detail-oriented. and I would like to continue doing business with him for a long time. He is courteous, professional and detail-oriented. More
My Salesperson, Elhadji, was very friendly and easygoing. I was provided with an amazing deal for an amazing car. Customer Service: A+, every phone-call/email was replied to within minutes. Simply astoni I was provided with an amazing deal for an amazing car. Customer Service: A+, every phone-call/email was replied to within minutes. Simply astonishing how he was able to keep me updated with my paperwork status while keeping his smile and a friendly nature. Quality of work:A+, communication and speed was perfect. With my hectic schedule, I was unable to oversee all the small details. Luckily, Elhadji did just that for me. Friendliness: A+, helpful and patient in explaining the basics, especially when it comes to a first time buyer; I had no idea what I was walking into, thankfully, I was carefully guided and reassured that buying a car need not be burdensome. Overall Experience:A+, will definitely go through Lexus of Manhattan for my next purchase. Great product, Great place, Great people. Price: A++, let's just say that I am still dumbfounded by how much I bought my car for. Overall, I would definitely recommend Lexus of Manhattan to my friends and colleagues. Thank you for your service, I appreciate it. More
The entire experience was very positive. I was happy to be picking up a new car for a new lease, and Jon shared my enthusiasm. There was a Congratulatory sign in front of my new car, which was nice. Jon ha be picking up a new car for a new lease, and Jon shared my enthusiasm. There was a Congratulatory sign in front of my new car, which was nice. Jon have me a thorough review of everything I needed to know about hte car. This is my fifth lease with this dealership, and third lease working with Jon Popper. More
Have purchased/leased 2 vehicles from Elhadji. Both times he has demostrated a complete knowledge of the product line and sales particulars. He made the process simple and quick while still being meticulous he has demostrated a complete knowledge of the product line and sales particulars. He made the process simple and quick while still being meticulous in all details. I can not forsee any reason why, when my current lease is over, I would not purchase/lease my next vehicle from him. Cedric A Allen More
This is the second time I am leasing a car with Lexus of Manhattan. Overall I am very pleased with this dealership. I initially worked with Robert Chakamian to discuss the basic parameters of my deal. I the Manhattan. Overall I am very pleased with this dealership. I initially worked with Robert Chakamian to discuss the basic parameters of my deal. I then went in to the dealership and worked with James Rahim to close on the deal. James was very professional and friendly and helped me every step of the way. He was patient and answered all my questions. He took the time to walk me through all the features that the vehicle had to offer and helped me with the initial set up of these features. I definitely recommend working with James and Robert. More
This is our second consecutive Lexus lease and the second time we've worked with El-Hadje from Lexus of Manhattan. El-Hadje is a consummate professional and the experience is always friendly and helpful. E time we've worked with El-Hadje from Lexus of Manhattan. El-Hadje is a consummate professional and the experience is always friendly and helpful. El-Hadje works to ensure his customer's complete satisfaction with the process. Our experience with the Service Department has been equally as gratifying. The service staff is friendly and accomodating. Lexus of Manhattan is an extremely complete organization from top to bottom. Thank you. More
Thank you for your help. You were the reason for the sale. I appreciate your patience and understanding while helping me understand it all. Thanks again. See you next lease. Marisol sale. I appreciate your patience and understanding while helping me understand it all. Thanks again. See you next lease. Marisol More
I had two bad experiences with this dealership - first time when I brought my car for a free recall repair service and the service rep tried to sell me $650 worth of additional mechanical work on my car, time when I brought my car for a free recall repair service and the service rep tried to sell me $650 worth of additional mechanical work on my car, some of it unnecessary based on the view of the mechanic I usually use. The second experience was worse: I brought my car to be appraised with the idea of selling it for Lexus certified pre-owned program. I used Lexus on-line calculator to get an estimate of a trade-in value and Lexus rep reached out to me and made an appointment to bring my car in for evaluation, being very clear that I wasn't buying, but looking to sell. Neither manager nor receptionist in Lexus had any notion as to why I brought my car, once I explained, the manager left me standing in the middle of the floor for more than 40 minutes while he looked at my car, and did his calculations, I presume. Then, while I was still standing in the middle of the floor, he gave me an offer full $5K less than their on-line estimate (and Kelley blue book estimate for a trade-in) with very hurried and frankly, nonsense explanation as to who he arrived at it. I was very disappointed with customer service experience I had in Lexus of Manhattan, having bought two cars from Lexus (from a different dealership, though), I was expecting much better. More
Flavio was very helpful and coureous. I would definetly seek him out for assistance whenever I next need service. The service team is always very responsive. seek him out for assistance whenever I next need service. The service team is always very responsive. More