Lexus of Manhattan

Flavio Fandino has given me excellent service. He is professional, knows his cars. He looks out for the customers interests so he provides the best service possible. He is punctual and delivers. professional, knows his cars. He looks out for the customers interests so he provides the best service possible. He is punctual and delivers. More

Once I entered the dealership I was greeted by the manager Luis Rivera he was very accommodating and wonderful I purchased a Lexus ES 2010 it was just a Great buying experience mr. Rivera is an asset manager Luis Rivera he was very accommodating and wonderful I purchased a Lexus ES 2010 it was just a Great buying experience mr. Rivera is an asset to Lexus I will recommend this dealership to any of my friends More

I have never walked into a dealership and felt so much at home. Louis the pre-owned manager was the first i spoke to regarding the car i wanted who was very informative and helpful. I then meet Augie the sal home. Louis the pre-owned manager was the first i spoke to regarding the car i wanted who was very informative and helpful. I then meet Augie the sales rep who was very excited to get me in the car for a test drive. We sat down talked numbers and there was no stoping this team from getting me in this car. Got approved sat down with Natily who finalized the whole deal. Not once did i feel pressured or treated a certain way. Augie was by my side the whole process making sure i was as comfortable with the sell as he would want to be and to make things even better his impressions of scarface, rocky, and bill clinton really sealed the deal for me. I had such a great experience at Lexus of manhattan i recommend them to all my friends, family and readers. Im really excited about my new pre-owned 2010 subaru impreza wrx sti. More

I felt comfortable as soon as I entered the dealership. A person greeted me when I walked in and guided me to Flavio's office. Within a few seconds of reviewing my past history on his computer, Flavio knew w person greeted me when I walked in and guided me to Flavio's office. Within a few seconds of reviewing my past history on his computer, Flavio knew what kind of service I needed. He gave me options on the kind of service and would receive, and told the price difference for the services, which I appreciated. The car was ready later that evening, but I was unable to pick up, and Flavio gave me the option of picking up the car the next morning. When I picked up the car it was fully cleaned inside and outside. More

I walked in with no much expectations due to bad experiences in other dealers. Joel took us for a test ride (IS 250) and was very knowledgable of the car features and very nice and eager to answer a experiences in other dealers. Joel took us for a test ride (IS 250) and was very knowledgable of the car features and very nice and eager to answer any questions we had. Even though were very clear that we just wanted to test it, Joel took the time to explain every feature of the car and all its benefits. We were very impressed with the level of customer service offered to us. During the delivery of the vehicle Joel took the time to go through every feature inside and out. He didn't rush at all explaining and showing how everything works. Help me pair the phone and install apps that are compatible with the phone. Moreover, the next day Joel called to see how everything was going. Louis helped me decided on what was better for us extremely helpful and great person to talk to. I am sure his employees are very happy to have a manager like him. Richie in Finance took the time to explain the whole contract step by step and all benefits, due dates, terms, etc. I feel lucky to have deal with Lexus of Manhattan where is not like other dealers. Their employees want you to leave driving a car and be happy about it not leave and feel you were ripped off. I could say that we will come back to this dealer for any future purchases. More

After leasing four BMW's in a row, I decided to see if there is anything else out there that I would like to drive... After stopping by at Lexus of Manhattan, I realized not only RX350 FSports is a gr if there is anything else out there that I would like to drive... After stopping by at Lexus of Manhattan, I realized not only RX350 FSports is a great car, the crew at manhattan is amazing people to do business with! From my sales person Danny, sales manager Aladdin to GM Greg, they were all amazing at customer service. Also,I can't forget to mention how patient and thorough Rich the finance manager was. Even if Lexus doesn't make a great vehicle in the future, I don't know if I'm going to be able to do business elsewhere. Thank you, Lexus of Manhattan for superb customer services! You guys are all true professionals!! More

I put in an offer for a Pre-owned vehicle they had on the lot expecting them to give me a counter offer. Instead I received emails from Katherine and she didn't help me or give me any information other than lot expecting them to give me a counter offer. Instead I received emails from Katherine and she didn't help me or give me any information other than specials that weren't even offered on my inquiry. After a couple of emails that were no help they just ignored me completely. Very unprofessional and very disappointed in the service. I live a little over 2 hours away and they wanted me to drive there and talk to them. All I wanted to know is if the vehicle's sticker price was the lowest they could go. More

I brought my Lexus RX-350 in for a 35,000 routine service appointment. I was promptly and courteously greeted and then directed to Flavio Fandino's office where he very professionally went through his servic appointment. I was promptly and courteously greeted and then directed to Flavio Fandino's office where he very professionally went through his service recommendations. When I opted to do much less to my Lexus, Flavio did not try to sell me more services, pressure me or scare me. He just told me the consequences of omitting such important preventative maintenance. After a very reasonable and comfortable wait my car was ready. The work was very well done, every Lexus of Manhattan employee that I came into contact with was professional and courteous and the entire experience was exceptional. I think my Lexus RX-350 is a pretty good vehicle but the service I receive at Lexus of Manhattan is exceptional in every manner. In other words, good car, but better service ! More

It is a pleasure working with Flavio Fandino. He is friendly, efficient, and takes the time to explain what you need, how much it costs, and why you need it. He is also very accessible in person and b friendly, efficient, and takes the time to explain what you need, how much it costs, and why you need it. He is also very accessible in person and by email, which I find very helpful to moving through the service process quickly. I appreciate the service at Lexus of Manhattan very much. More

I worked with Paul Dupree. From the moment I walked into the showroom, Paul welcomed me and asked if he could help me. He was friendly, smart and a total professional. I was trying to decide between two d the showroom, Paul welcomed me and asked if he could help me. He was friendly, smart and a total professional. I was trying to decide between two different models. He didn't come on strong and tell me Lexus is the best don't think of anything else which is what I experienced at other dealerships. He made sure he understood my needs. He asked appropriate questions and described the cars features. He presented me with a car that met all of my requirements. He was fantastic. We thoroughly discussed financing, buying and leasing. I purchased the car. The Technology Specialist, Juan, explained each feature of the car and was also excellent. He knows the Lexus brand and trained and explained every feature in the car. He is an excellent trainer. My experience with Lexus of Manhattan was outstanding from start to finish. Although with Lexus there is no finish, they check up on you, continue to answer questions and offer a variety of services. More