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Lexus of Manhattan
New York, NY
521 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 521 reviews
August 10, 2012
We bought a Lexus 450h two years ago from lexus of Manhattan and could not have been happier. We were contacted by “Jay” this week to with an offer to trade us in for a 2010 model RX450h. Jay exp Manhattan and could not have been happier. We were contacted by “Jay” this week to with an offer to trade us in for a 2010 model RX450h. Jay explained that it would involved no cash and that he had numerous 2010 RX450h’s to pick from all with approx 30k miles on. He explained if we bought over the same terms (60 Months) he could lower our payment by $50 a month too…whats not to like? I explained to Jay that we live in Warren County, NJ and it would be a 90 min drive….we would both have to take the day off work. I explained that there was no way was I willing to increase my payment or offer cash to this deal. I expect it to be exactly like he had explained and anything less he would be wasting all of our time. He assured me that his offer was genuine. When we arriver, Jay immediately tried to talk us into the RX350 model. When we explained we were not interested, Jay came out with a 2010 450h with 33k miles on it…just like we had discussed. After chatting to him, he told us he could do the deal and out payments would be $679 a month – that’s $119 MORE, not $50 less. Whats more he had ONE other model at 40k miles which he was able to offer us at the same payment per month (not the $50 less). In front of Alladin, who Jay had led us to believe was the manager, I looked at Jay and asked him why he has promised us: a saving of $50 per month, and a large pool to choose from, when in fact there was only two vehicles. Jay just stared towards the ground. Alladin, repeated that he had only one vehicle at 40k miles that could meet the “deal” we were offered. I left in disgust. I do not do business with liars. This was a clear bait and switch, something you do not expect from a Lexus dealer. Thanks to Jay, my wife and I lost a day at work, a tank of gas and we added 200 miles to our car. Jay does not appear on this site for some odd reason, so I have left it under Alladin as he dealt with us too. Ill stick to Bridgewater next time. Lexus of Manhattan just lost a customer. UPDATE: I was called by a manager after posting this review asking me to take it down saying he wanted to put this right. he apologized for the salesman and said he was new and that was not normally how they did business. He offered me a free service which I declined (Not driving 90 miles for a service). He then told me he was determined to make me happy and get me the deal I was promised. One week later he called and said he was still looking......That was August 2012....9 months later I havent heard another thing. More
by MrBuczek
Employees Worked With
"Jay", Aladdin Alnaqib
August 04, 2012
Mauricio is extremely knowledgable, honest, and takes the time to listen to your concern and gives you the correct advise. Despite having a horrible experience with the service advisor Mauricio took care of time to listen to your concern and gives you the correct advise. Despite having a horrible experience with the service advisor Mauricio took care of everything in a professional and courteous manner. The only reason I will return to this service center is because of Mr.Mauricio More
by LNY12
Employees Worked With
Mauricio (Service)
July 31, 2012
Flavio was professional, timely and honest in during the servicing of our Lexus. I would recommend Flavio and Lexus of Manhattan to any potential Lexus owner or existing owners servicing of our Lexus. I would recommend Flavio and Lexus of Manhattan to any potential Lexus owner or existing owners More
by Heinsn
Employees Worked With
Flavio Fandino
July 28, 2012
Natily is an extremely professional and dedicated person. We kinda walked in without an appointment at the end of the day and picked a car within no time. She did not push you into something you are not comf We kinda walked in without an appointment at the end of the day and picked a car within no time. She did not push you into something you are not comfortable with just to get her sale. She followed through and was always available via phone and email for any concern or questions. I will definitely go to Natily when I go to buy my next car. More
by sapny
Employees Worked With
Natily Martinez
July 18, 2012
Flavio Fandino is great. Love working with him. Digs in to try to understand the problem and then comes up with a solution. Excellent service provided. I recommend him highly. to try to understand the problem and then comes up with a solution. Excellent service provided. I recommend him highly. More
by David Lehmkuhl
Employees Worked With
Flavio Fandino
June 28, 2012
Flavio was courteous and helpful. He was respectful of my time and he was able to get me on my way quickly. He kept in touch with me as well. my time and he was able to get me on my way quickly. He kept in touch with me as well. More
by carverfish
Employees Worked With
Flavio Fandino, Flavio Fandino
May 14, 2012
The Permanent Mission of Mongolia has recently acquired a new vehicle from the Lexus of Manhattan. James Rahim greeted us when we entered the main Lexus building and offered his service. He handled the whole new vehicle from the Lexus of Manhattan. James Rahim greeted us when we entered the main Lexus building and offered his service. He handled the whole acquisition process with professionalism. We had no problem with obtaining the new vehicle. Mr. Rahim did a good job. We rate him as a very good dealer. More
by MNGMISSION
May 02, 2012
JP was great to work with. I was buying a used Lexus RX350 and JP gave me a great price and a few extras as well! He is friendly and responsive. The turnaround time was very quick. I will definitely RX350 and JP gave me a great price and a few extras as well! He is friendly and responsive. The turnaround time was very quick. I will definitely come back and buy another car from him in the future. I think JP deserves a raise! More
by sueleex
Employees Worked With
James (JP) Mack
April 27, 2012
James was extremely helpful and efficient. There was a lot of paperwork and transfers that needed to take place with a very short turnaround. His responses were always immediate and informative. He knew lot of paperwork and transfers that needed to take place with a very short turnaround. His responses were always immediate and informative. He knew what needed to get done and we appreciate his seamless work. More
by ES32AofA
April 25, 2012
Everyone was friendly & knowledgeable. I had a few demands And they were All Met!!! The Delivery experience was great, too. Thank you, Lexus of Manhattan! demands And they were All Met!!! The Delivery experience was great, too. Thank you, Lexus of Manhattan! More
by Tinymitesmom
Employees Worked With
Louis Rivera, Natily Martinez
