Lexus of Manhattan

Excellent Customer Service I had a Excellent experience with the purchase of new car. Stefan is a pleasure to work with and he is very knowledgeable. Thank you I had a Excellent experience with the purchase of new car. Stefan is a pleasure to work with and he is very knowledgeable. Thank you More

Fast & Easy with Excellent Customer Service It was my first time here at Lexus of Manhattan. I came from Another dealership and had a horrible experience. I went after my work and sat down with It was my first time here at Lexus of Manhattan. I came from Another dealership and had a horrible experience. I went after my work and sat down with Juan Gonzalez and he helped me get a great deal for leasing a new NX 200t. He was honest and explained what the next step was going to be. I was able to take the car home the following day after my work. Thanks to everyone that helped. More

Great Dealer!!! Great experience all around" I had a great experience with the purchase of my Ls at Lexus of Manhattan. The entire team, front to back gets custom Great experience all around" I had a great experience with the purchase of my Ls at Lexus of Manhattan. The entire team, front to back gets customer service at a high-level. Danny, Anthony and Greg were a pleasure to work with consummate professionals. They are very helpful and knowledgeable and I would definitely recommend them for your Lexus purchase. More

They defined customer service. Wow!!! Anthony Sanchez, his boss and the entire team that dealt with my Uncle Paul Sibblies and made his purchase simple. When I returned home I had to shar Anthony Sanchez, his boss and the entire team that dealt with my Uncle Paul Sibblies and made his purchase simple. When I returned home I had to share it with family. Keep on doing what you doing guys Thanks guys More

HORRIBLE! Don't trust these people includes their management HORRIBLE!!! Don't trust these people includes their management regardless of what they tell or promise you even if they confirm you by writing. They a HORRIBLE!!! Don't trust these people includes their management regardless of what they tell or promise you even if they confirm you by writing. They are Not professional and wasting time of customers for nothing with their promises. The management doesn't care about customer service and about promises of sales managers. I tried to contact General Manager Greg Rojek to tell him about my horrible experience with his managers, but he didn't care and never replied to any of my 2-3 emails. Not only do they have poor customer service but they DON'T CARE ABOUT YOU AND YOUR TIME!!! I wouldn't recommend this place and would not ever go back, they are a total bait & switch operation, and are a shining example of why people HATE car dealerships. Worst experience at a Lexus dealership ever. Lexus should be embarrassed to have their name associated with this sorry excuse for a dealership. More

Certified Lexus purchased in Jan. 2015 Had been in accident Purchased Certified 2014 Lexus from Lexus of Manhattan Jan. 2015. Was told by Dealership (Dan Leach, Greg Rojek) that this car had never been in an Purchased Certified 2014 Lexus from Lexus of Manhattan Jan. 2015. Was told by Dealership (Dan Leach, Greg Rojek) that this car had never been in an accident. I was given the cars "Car Fax" from the dealership that also did not reflect a previous accident. The price I paid reflected that. Also note that Lexus of Manhattan was the only previous owner of this car. Upon leaving the dealership I noticed that the bumper was slightly out of alignment with the frame of the car. I pointed it out to the dealer and they claimed to have it repaired. After Lexus of Manhattan completed their "repair", I noticed that the same problem remained. I took the car to another Lexus dealer to have the bumper checked. The car HAD been in an accident with over $1600. worth of damages. Lexus of Manhattan simply continue to deny any responsibility.. Lexus of Manhattan violated their own Lexus Certification agreement. If I had known the honest history of this car, I would had paid approximately $5000, less for it. More

Not your typical sales experience The minute I walked into Lexus of Manhattan, I felt like I was partnered with a Consultant rather than a salesperson. Dariusz Doliwa was extremely kn The minute I walked into Lexus of Manhattan, I felt like I was partnered with a Consultant rather than a salesperson. Dariusz Doliwa was extremely knowledgeable about the details of the features of the cars (and trust me, I tested him with all my questions!) and he went above and beyond to get me my car the same day as I needed it fast. The rest of the team there also just made it all happen so efficiently and I didn't feel ever like I was being pushed into buying something I didn't feel comfortable with or for a price that didn't feel right. Quite the opposite - I was consulted. I am still not sure how they made car, plates, registration, financing, insurance, and parking happen all in one day! Great, great job. More

Excellent Care and Personal Attention I was in the market for a new car. I made an online enquiry with this dealer and they promptly responded. They listened carefully to my situation (som I was in the market for a new car. I made an online enquiry with this dealer and they promptly responded. They listened carefully to my situation (some negative equity) and what my target budget was. When I believed they could not accomodate any further, they really went above and beyond to tailor a package and offered to take my trade way above book value to make the terms more agreeable. Chana Davidson was integral and the rest of the team there was excellent. I'd send anyone there with confidence they will receive the same treatment. More

Positive Experience at Lexus! This is my second purchase at Lexus of Manhattan and it was an absolute pleasurable experience. The sales staff were very informative and were true This is my second purchase at Lexus of Manhattan and it was an absolute pleasurable experience. The sales staff were very informative and were true consummate professionals. I will certainly recommend Lexus of Manhattan. More