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Lexus of Manhattan
New York, NY
510 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 510 reviews
March 18, 2016
Great assistance Had a wonderful experience everyone was friendly and assisted me with every question and issue I had the technology specialist was very helpful i woul Had a wonderful experience everyone was friendly and assisted me with every question and issue I had the technology specialist was very helpful i would recommend this dealership to my friends and colleagues More
by Tiffany1225
Employees Worked With
Earnestein Richards
March 18, 2016
good service and professional solution I bought my first RX350 last week since relocation in NYC a few months ago. Absolutely super five star service. Thank you, Mr. Richie Velija and Mr. I bought my first RX350 last week since relocation in NYC a few months ago. Absolutely super five star service. Thank you, Mr. Richie Velija and Mr. Joseph Masella for your very professional and creative solution. More
by shirley
Employees Worked With
Richie Velija, Joseph Masella, Joseph Masella
March 04, 2016
Simply The Best We recently purchased the 2016 RX 360. (Nebula Grey Pearl) Love the vehicle and the EXCELLENT customer service provided by Dariusz Doliwa. Friendly, We recently purchased the 2016 RX 360. (Nebula Grey Pearl) Love the vehicle and the EXCELLENT customer service provided by Dariusz Doliwa. Friendly, helpful, and very knowledgeable. We recommend everyone check out Lexus of Manhattan for quality vehicles (new and pre-owned) and don't forget to ask for Dariusz. You will not be disappointed. Gail and Michael (AND we cannot forget the excellent service provided by Ernestine during our technology update review) Thanks Guys - All The Best More
by o2bgailandmichael
February 23, 2016
Excellent Sales Staff and Excellent Service We just purchased a Lexus certified RX 350. Our sales person was Dariusz Doliwa. Dariusz was extremely professional, very knowledgeable about the ca We just purchased a Lexus certified RX 350. Our sales person was Dariusz Doliwa. Dariusz was extremely professional, very knowledgeable about the car and very patient with us. We felt no pressure and also felt comfortable asking questions, no matter how detailed. This purchase process was remarkably easy and professional. In addition, the showroom was spotless, and all of the employees were courteous, which made for an overall successful and pleasant shopping and buying experience. We highly recommend Dariusz for anyone looking for a Lexus and we highly recommend the Lexus of Manhattan dealership. More
by Karen
February 04, 2016
Recommend! Awesome Awesome experience. Dariusz Doliwa was extremely helpful and friendly through out the whole experience. Highly recommend this dealer as well as salesp Awesome experience. Dariusz Doliwa was extremely helpful and friendly through out the whole experience. Highly recommend this dealer as well as salesperson. Looking forward to my next purchase. More
by lexusgx
December 28, 2015
Be aware of Service Dept. The service manager Nelson was unprofessional (whined for 10 minutes about his problems upon meeting him), then showed poor knowledge of services (we The service manager Nelson was unprofessional (whined for 10 minutes about his problems upon meeting him), then showed poor knowledge of services (we can't test your engine vibrations if these show up above city speed limits), then was making falls claims (if you change your light bulbs outside of this dealership, then you warranty will be voided), and was unwilling to accommodate, or work with a customer (the cost of light bulbs at Lexus of Manhattan purchased on line were significantly cheaper than the ones that service mngr. offered). Nelson stated: if you deliver these bulbs to me then we will install them. Another words, he was asking me to pick up light bulbs at his parts department and deliver them to his mechanic. Best of all - the survey manager had Nelson call me after my unsatisfactory comments and Nelson attacked me over the phone about my negative review! (My wife was listening and she got afraid that this man will find us and slash our tires). My car "lost" additional light (fog light went out) while in service - service advisor's (Nelson) comment: we don't check these. Lastly, the engine vibrations which were main reason for my visit not only did not go away but intensified. More
by Michael
Employees Worked With
Nelson
December 27, 2015
Untrustworthy I was given an appointment to come and test drive. It was confirmed and I informed them the exact time I will be coming. As I was about to leave home I was given an appointment to come and test drive. It was confirmed and I informed them the exact time I will be coming. As I was about to leave home to drive 110 miles (2 hours drive); I received an email that they sold the car which they made appointment with me. When I called their manager Juan then he told me that there are 18 people are trying to sell the same car and since I did not deposit any money then it is sold to someone else. I told them that they why did they not ask me to make a deposit I also argued that if I am already negotiating with one sales agent then how others are allowed to sale the same vehicle. How can anyone deal with them. It is Rey likely that you are negotiating one car which is already been sold. More
by Jamal
Employees Worked With
Juan Gonzalez
November 16, 2015
Horrible service Took my car for repair at this dealership it was there for 9 days I get it back my front windshield is scratched but because they don't want to take r Took my car for repair at this dealership it was there for 9 days I get it back my front windshield is scratched but because they don't want to take responsibility they say they didn't do it I just wanted them to know it so it don't happen to anyone else but they say they didn't do it of course the person that did it wouldn't admit it they service is no good I'm sorry I ever brought my car from them beware of service at this dealership horrible customer service to More
by Piggott
Employees Worked With
Service provider
November 15, 2015
stephan johnson Mr. Johnson is a great salesman. I've known him for about 10 years and bought my first Lexus from him. He is a wonderful person and goes out of his Mr. Johnson is a great salesman. I've known him for about 10 years and bought my first Lexus from him. He is a wonderful person and goes out of his way to help you. I'm now buying my second Lexus and he's helping me tremendously in getting a great deal. I would recommend him highly. More
by alex45
Employees Worked With
Stephen Johnson
October 04, 2015
Excellent Customer Service I had a Excellent experience with the purchase of new car. Stefan is a pleasure to work with and he is very knowledgeable. Thank you I had a Excellent experience with the purchase of new car. Stefan is a pleasure to work with and he is very knowledgeable. Thank you More
by Is250
Employees Worked With
Stephan and Greg, Stephen Johnson
