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Lexus of Manhattan
New York, NY
527 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 527 reviews
July 17, 2024
My Experience Today was nothing short of CRIMINAL… It started out with my 7:00 a.m., service appointment. I arrived at Lexus of Manhattan Dealership for my 7:00 a.m. appointment to have my car ‘inspecte started out with my 7:00 a.m., service appointment. I arrived at Lexus of Manhattan Dealership for my 7:00 a.m. appointment to have my car ‘inspected’ (not serviced) and a complimentary car wash, only to be told that the mechanics do not arrive until 8:00 a.m. and that my car would not be ready until 9:30 a.m. When making the appointment, I had informed the representative that I would be waiting for my car and that I needed to be at work by 9:00 a.m., to which she assured me that would not be an issue. Needless to say, my car was not ready until approximately 9:20 a.m., and they did not provide the complimentary car wash as promised. I ended up getting to work a little after 10:00 a.m. HERE’S THE CRIMINAL PART Shortly after 10:00 a.m., I started receiving telephone calls on my cellphone from an unknown number. I was already late for work and was not in a position to answer the call. After about the third call, I picked up the phone and was told by JEREMY that one of the mechanics had left their cellphone in my car (WHY HE HAD HIS CELLPHONE IN MY CAR FOR A SIMPLE INSPECTION IS BEYOND ME) and wanted to know if I could meet up with him. I was already late for work, I had Client meeting and a firm deadline to meet by 2:00 p.m. I had explained to JEREMY that I worked a good 30 minutes away from the dealership and that my car was parked in a parking garage a good several blocks away (about 12-18 minutes walking distance) and could not leave work but was willing to meet him after I got off work at the parking garage. JEREMY proceeded to bombard my cellphone with calls (after I had told him I was busy with work and not in the position to deal with the situation, as I was in a meeting with a Client). When I stopped answering his phone calls, he had an unknown man call me several times. Around 3:20 p.m. I called JEREMY so that we could meet up, only to be told by him that HE FIXED THE PROBLEM. JEREMY without my consent or authorization went to the parking garage where my car was, presented himself as a LEXUS OF MANHATTAN representative, telling the parking attendants that he needed to gain access to my vehicle. The parking attendants (whom I am dealing with) informed JEREMY where my car was parked and JEREMY entered my vehicle without my consent or authorization and removed items from my car. I do not know what was taken from my car, and I am in the process of doing an inventory. But his actions were NOTHING LESS THAN CRIMINAL. Although my car door was unlocked, he committed that act of BREAKING AND ENTERING, as well as TRESPASSING. I am not sure what he “LEFT” in my car, which cause him to go commit crimes to retrieve, but criminal charges are definitely be contemplated. To add insult to injury, when I asked JEREMY who the General manger was, I was told that it was “JENNIFER” only to go on the website and learn that it is DANNY LEACH. I sent an email out to the General Manager, DANNY LEACH and the Client Relations Manager, FRANCESCO S. CEFALU shortly after learning that JEREMY had broken into my car and removed item(s) around 3:50 p.m. but have not received an email back. I also attempted to call JEREMY LEACH but was told he was in meetings and was not available. LEXUS OF MANHATTAN is sheltering the criminal actions of their “representative”, by not responding to my email and in my opinion is equally culpable for my car being broken into. More
by Tiffany P.
Employees Worked With
Jeremy Carter
June 30, 2024
I had a great experience working with Raymond at Lexus of Manhattan. I called because the Lexus website showed they had a hybrid I wanted in stock. I was happy with the price we were able reach on the phone. Manhattan. I called because the Lexus website showed they had a hybrid I wanted in stock. I was happy with the price we were able reach on the phone. Raymond was very responsive and took his time to show me the car’s great features when I picked it up. The dealership itself is beautiful. More
by Tunnel7
Employees Worked With
June 28, 2024
Raymond did a great job. I appreciate all of the Lexus of Manhattan crew helping with my lease I appreciate all of the Lexus of Manhattan crew helping with my lease More
by omcclave
Employees Worked With
June 17, 2024
I recently had the pleasure of purchasing a lexus RX350 from Raymond Liang at Lexus of Manhattan, and I cannot recommend him highly enough. From the moment I walked in, he was friendly and approachable, ma from Raymond Liang at Lexus of Manhattan, and I cannot recommend him highly enough. From the moment I walked in, he was friendly and approachable, making the entire car-buying process smooth and enjoyable. He was incredibly attentive, answering all of my questions with patience and clarity. His excellent service and deep knowledge about the cars made me feel confident in my purchase. Thanks also to Freddy Velez from finance who made it easy and expedient to complete my paperwork . If you're looking for a top-notch no pressure car buying experience, Raymond at Lexus of Manhattan is the person to see! More
by Dave C
June 15, 2024
While we got a great deal on this car, and our Salesperson Raymond was super professional and great with communication both pre and post purchase, the service dept lacked a bit being they installe Salesperson Raymond was super professional and great with communication both pre and post purchase, the service dept lacked a bit being they installed a not quite adequate 'new' battery and I wasn't satisfied with the pre purchase service of the vehicle. I want to also commend Raymond on treating us buying a used 2015 like we were in the market for a high end Lexus. I would consider buying another car from this dealership, Raymond specifically! More
by coachcorona
Employees Worked With
June 03, 2024
Thoroughly enjoying working with Raymond Liang as my sales associate. He was fantastic and always got back to me whenever I had any questions or needed clarification. I would highly recommend Raymond! sales associate. He was fantastic and always got back to me whenever I had any questions or needed clarification. I would highly recommend Raymond! More
by Kevin
May 24, 2024
I HAD ANOTHER STORE CHANGE THE BATTERY IN MY VEHICLE BUT BEFORE THAT MY WINDOW SWITCH WASNT WORKING AND JEREMY CARTER TOLD ME THAT SINCE THEY CHANGED THE BATTERY IT VOIDS THE MANUFACTURE WARRANY AND CHARGED BEFORE THAT MY WINDOW SWITCH WASNT WORKING AND JEREMY CARTER TOLD ME THAT SINCE THEY CHANGED THE BATTERY IT VOIDS THE MANUFACTURE WARRANY AND CHARGED MY HUSBAND OVER 500 BUCKS FOR SOMETHING THAT IS COVERED UNDER THE WARRANTY More
by KROD1039
Employees Worked With
JEREMY CARTER
May 06, 2024
Got my first car here, a used nx 300 in great condition. I was served by Raymond Liang. He was very helpful, responsive, and professional. Patiently answered all the questions I had. Everything went smoothl I was served by Raymond Liang. He was very helpful, responsive, and professional. Patiently answered all the questions I had. Everything went smoothly and now I’m waiting for my plate to arrive! More
by zfxi624
April 25, 2024
Raymond provided excellent service to my mom and I. He answered all our questions and concerns we had. Although he was working with another client, he kept coming back and checking on us. Raymond was a He answered all our questions and concerns we had. Although he was working with another client, he kept coming back and checking on us. Raymond was attentive - asking if we wanted anything to drink as we waited for him to be done with his other client. He explained the features of the rx 350h very well. Highly recommend!! More
by E.wu0108
Employees Worked With
April 15, 2024
Warren and the team at Manhattan Lexus made the purchase of my car the easiest transaction I have ever experienced. After being contacted by email with a truly great price, the purchased was processed and of my car the easiest transaction I have ever experienced. After being contacted by email with a truly great price, the purchased was processed and insured in 90 minutes. The actual car pick up could not have gone smoother, Warren took his time explaining all of the features of the car and answered all of my questions. The completion of the paperwork took about 10 minutes and would have gone quicker if we weren’t having such a great conversation. There was absolutely no pressure at all. I highly recommend Warren and Lexus of Manhattan. You get the best prices and highest level of customer service. More
by Joemarci
