Lexus of Manhattan

Worst experience ever Worst dealership we have ever dealt with. Purchased our LX570 from the Lexus Dealership in Englewood NJ and couldn't be happier with the service that Worst dealership we have ever dealt with. Purchased our LX570 from the Lexus Dealership in Englewood NJ and couldn't be happier with the service that dealership provided us. We originally ordered our LX 570 from Manhattan Lexus on March 19th, knowing it would take 4 months to deliver our car to us. Months after order, they could never "find our vehicle" to give us an ETA, gave us a VIN number to be told later that was in error and provided another VIN number for another car coming 1.5 months later than our 4 month window. Only to be told, we were never getting the car due to an "error" in Japan. They were unresponsive to multiple emails and phone calls. They lied to our faces when we had to go there in person to ask about delivery time for our car. Our car was sold to someone else! They tried to get us into a car that was in their inventory, but was not the exterior or interior color we ordered and had none of the accessories. They are untrustworthy. I would stay far, far away from this dealership and take the time to go to NJ for purchase. We have been long-time owners of Mercedes from Manhattan, purchased a Tesla recently and now are loyal customers of Englewood, NJ Lexus. We have never, ever had any problems with any purchase of a car prior to this occasion and are, quite simply, shocked with the treatment we were provided. This had nothing to do with my husband and me. This was a horrible dealership, looking to make money, irrelevant of the pain it caused us. STAY AWAY. More

Satisfied Customer My salesman, Brandon Wall, was a pleasure to deal with. He helped me tremendously in making a decision about the model I was interested in by his grea My salesman, Brandon Wall, was a pleasure to deal with. He helped me tremendously in making a decision about the model I was interested in by his great attitude and by answering all my questions. More

Excellent as always Kevin guided me seamlessly through the lease process, answering all my questions along the way. He made it a piece of cake. I would not buy/lease a ca Kevin guided me seamlessly through the lease process, answering all my questions along the way. He made it a piece of cake. I would not buy/lease a car except through him. More

Great Experience! Great experience! Kevin did a great job of walking me through all the car options and got me an incredible price on an IS F Sport. It could not have Great experience! Kevin did a great job of walking me through all the car options and got me an incredible price on an IS F Sport. It could not have been an easier experience. More

No stress When I was inquiring about the Lexus on Google.Lexus of Manhattan appeared and I just text a question. From that one question the people at Lexus of When I was inquiring about the Lexus on Google.Lexus of Manhattan appeared and I just text a question. From that one question the people at Lexus of Manhattan keep in touch from time to time. They ask how was my search going on purchasing a car. And if I had any questions , they are available to give me an answer.they made me feel right at home. My sales representative Danny Lee is very professional . And not everyone can make my wife feel comfortable. But With Danny Lee she was. Thank god. Also the financial adviser is great too . They make it happen. They work so that ur car payments are low as possible even if your credit isn't the best. The best part was when Danny Lee said welcome to the Lexus family. That seal the deal for me. Thanks everyone at Lexus of Manhattan for making this come true. Sincerely Mr. And Mrs. Rosa More

The best Lexus experience from a long term owner of Lexus Jonathan Pack was outstanding. Frankly, he was largely the reason why we bought our vehicle. He was honest, on top of things, and incredibly responsiv Jonathan Pack was outstanding. Frankly, he was largely the reason why we bought our vehicle. He was honest, on top of things, and incredibly responsive. We was patient and sincere. And he is the reason why we will come back to this leadership again. Thank you, Jonathan! More

Overall great experience I bought 2013 Certified Black Lexus RX 350 on 6/15/2016. I worked with Warren Newland. He is extremely humble and doesn't force things on you. He is h I bought 2013 Certified Black Lexus RX 350 on 6/15/2016. I worked with Warren Newland. He is extremely humble and doesn't force things on you. He is honest about what you may need and what you don't, in reference to extended warranties etc . Overall experience was great. I visited the dealership multiple times before buying/finalizing the car. I work in midtown so the dealership is about 10 mins walk; it was convenient to visit. People told me why I am buying from this showroom, rather go to Jersey and buy from somewhere else for a bit cheaper. To be honest the price I got is a comparative price (may be $150 more than what I wanted to pay, but I had the luxury to visit the dealership many times during work on foot without taking any days off, so it was worth it). Work with Warren he's pretty amazing! I hate when people force things on me but he wasn't like that. Regards, Sandeep More

My Beautiful New Lecus Dariusz is a competent friendly and courteous salesperson. He put in much effort to accommodate us in every way i.e. scheduling, providing time, and Dariusz is a competent friendly and courteous salesperson. He put in much effort to accommodate us in every way i.e. scheduling, providing time, and explaining everything we needed to know about our choices in a clear, and organized way. We would be happy to use Dariusz as our salesperson any time in the future. More

Best Price and Received the Car that I wanted Second time dealing with Jon Popper. Again, I was very satisfied with the deal that I received. Jon once again made the experience very easy. Second time dealing with Jon Popper. Again, I was very satisfied with the deal that I received. Jon once again made the experience very easy. More

Got to test drive the RC300 Fsport. All the employees were very kind and respectful. Mr Otmane guide me threw the navigation, radio, Bluetooth as we went on a test drive on the West Sid All the employees were very kind and respectful. Mr Otmane guide me threw the navigation, radio, Bluetooth as we went on a test drive on the West Side Highway. More