Lexus of Manhattan

I bought a Lexus RX350 of 2023 from this dealership. The deal was done on 30th July,2024.Jason being the sales person who managed this deal. Things went smoothly till the deal was done. Since I am a res The deal was done on 30th July,2024.Jason being the sales person who managed this deal. Things went smoothly till the deal was done. Since I am a resident of Rhode Island, I was told that I will get my registration and number plates from DMV Rhode Island by mail within 14 working days, and a temporary plate was issued valid for 30 days from the date of purchase. After about three weeks I called to check the status of my case, and was told by Jason that the plates would be arriving anytime now, the day we get the plates these would be sent to me through overnight shipping, Its worth mentioning here that during the negotiations the gentleman from finance confirmed on my suggestion that Instead of plates arriving from DMV Rhode Island at this dealership and then sent to Rhode Island on my address, DMV be advised to send direct to my address in Rhode Island to save time and delay. First red flag. Since, the expiry date of the temporary plate was getting closer, I started calling them almost daily to get the same reply from Jason, On 28th August, I received an email from the dealership that I need to get a VIN check from the local police station and then drop the original copy at the residence of one of their employee in Rhode Island, If I want to get it faster. The most unprofessional way of handling. After 29 days of the deal, they came to know of this requirement. Second red flag. After the expiry of the temporary plate they stopped attending my phone calls, no reply to my voice messages. Finally I approached the manager through their operator, to find if he could advise any alternate because of this delay due lack of professionalism of his staff. To my utter disappointment, the manager on top of his voice very aggressively defended his staff and told me that they don't sell number plates, and if I get any ticket for this unlawful act they will pay for it. I wonder a manager talking to a customer at this pitch of voice and giving such an unprofessional and a layman like alternate. Third red flag. After that I never called them again, and collected the plates on 18th September, after almost 50 days of the deal, again from the residence of the same employee. Otherwise, another two weeks would have gone. Pathetic after sale service. More

My Experience Today was nothing short of CRIMINAL… It started out with my 7:00 a.m., service appointment. I arrived at Lexus of Manhattan Dealership for my 7:00 a.m. appointment to have my car ‘inspecte started out with my 7:00 a.m., service appointment. I arrived at Lexus of Manhattan Dealership for my 7:00 a.m. appointment to have my car ‘inspected’ (not serviced) and a complimentary car wash, only to be told that the mechanics do not arrive until 8:00 a.m. and that my car would not be ready until 9:30 a.m. When making the appointment, I had informed the representative that I would be waiting for my car and that I needed to be at work by 9:00 a.m., to which she assured me that would not be an issue. Needless to say, my car was not ready until approximately 9:20 a.m., and they did not provide the complimentary car wash as promised. I ended up getting to work a little after 10:00 a.m. HERE’S THE CRIMINAL PART Shortly after 10:00 a.m., I started receiving telephone calls on my cellphone from an unknown number. I was already late for work and was not in a position to answer the call. After about the third call, I picked up the phone and was told by JEREMY that one of the mechanics had left their cellphone in my car (WHY HE HAD HIS CELLPHONE IN MY CAR FOR A SIMPLE INSPECTION IS BEYOND ME) and wanted to know if I could meet up with him. I was already late for work, I had Client meeting and a firm deadline to meet by 2:00 p.m. I had explained to JEREMY that I worked a good 30 minutes away from the dealership and that my car was parked in a parking garage a good several blocks away (about 12-18 minutes walking distance) and could not leave work but was willing to meet him after I got off work at the parking garage. JEREMY proceeded to bombard my cellphone with calls (after I had told him I was busy with work and not in the position to deal with the situation, as I was in a meeting with a Client). When I stopped answering his phone calls, he had an unknown man call me several times. Around 3:20 p.m. I called JEREMY so that we could meet up, only to be told by him that HE FIXED THE PROBLEM. JEREMY without my consent or authorization went to the parking garage where my car was, presented himself as a LEXUS OF MANHATTAN representative, telling the parking attendants that he needed to gain access to my vehicle. The parking attendants (whom I am dealing with) informed JEREMY where my car was parked and JEREMY entered my vehicle without my consent or authorization and removed items from my car. I do not know what was taken from my car, and I am in the process of doing an inventory. But his actions were NOTHING LESS THAN CRIMINAL. Although my car door was unlocked, he committed that act of BREAKING AND ENTERING, as well as TRESPASSING. I am not sure what he “LEFT” in my car, which cause him to go commit crimes to retrieve, but criminal charges are definitely be contemplated. To add insult to injury, when I asked JEREMY who the General manger was, I was told that it was “JENNIFER” only to go on the website and learn that it is DANNY LEACH. I sent an email out to the General Manager, DANNY LEACH and the Client Relations Manager, FRANCESCO S. CEFALU shortly after learning that JEREMY had broken into my car and removed item(s) around 3:50 p.m. but have not received an email back. I also attempted to call JEREMY LEACH but was told he was in meetings and was not available. LEXUS OF MANHATTAN is sheltering the criminal actions of their “representative”, by not responding to my email and in my opinion is equally culpable for my car being broken into. More