Lexus of Manhattan

My family and I recently had the experience of purchasing a 2022 RX with Dom. And what an experience it was—sike! From the moment you sit down, they make it abundantly clear that buying from them is a privil a 2022 RX with Dom. And what an experience it was—sike! From the moment you sit down, they make it abundantly clear that buying from them is a privilege, and you should be grateful for any modicum of respect or honesty. Forget about a “luxury” car-buying experience—this felt more like customer service at McDonald’s. Honestly, they should just rename this place the McDonald’s of Manhattan. If we hadn’t already put down a deposit and committed to our word, we would’ve walked away. STAY AWAY! Background We scheduled an appointment on a rainy Thursday and arrived to an empty dealership. After waiting a while, we were finally greeted by our salesperson, Dominique, or “Dom.” After basic pleasantries, Dom promised us “a few hundred dollars off” the listing price before we even saw the vehicle. When we inspected the wet car and pointed out a few scratches, Dom verbally promised to take care of those as well. Trusting Dom, I left him with my retired parents to work out the details—a mistake on my part. We paid the listed price, put down a deposit while waiting for the title (ETA: one week), and were assured the car would be delivered in good condition. The Nightmare Begins Fast forward to the weekend: we got a call from one of the used car managers informing us the title was in and to call back to schedule our appointment. After four unanswered calls on a Saturday, we finally reached Sani, a sales manager. Without any greeting or acknowledgment of the original delivery estimate, Sani angrily stated that if we didn’t pick up the car by Monday, he’d sell it to someone else—deposit or not. He then hung up on us. Imagine speaking to someone you’ve never interacted with, only to be met with hostility, a one-liner ultimatum, and a hang-up. If a sales manager is yelling at customers without knowing contract details and abruptly hangs up, how do you think the rest of the team behaves? Check the reviews—this experience seems to be par for the course. Despite everything, we honored our word and spoke with Mike and Aladdin, two other used car managers, who were much more reasonable and understanding. We scheduled a pickup for a few days later in the morning. Pickup Day We arrived prepared, with insurance in hand, and the dealership had our checks cashed by 10:30 AM. After inspecting the car again, we reminded Dom of his promises: cleaning/buffing the car and ensuring a license plate without the number “4” (considered bad luck in our culture). At this point, we were ready to finalize the transaction, but we were told there was an “elevator malfunction” and were asked to leave. There was zero communication throughout the day unless we reached out for updates. At Dom’s request, we returned at 3 PM, still hoping to make it to our family Thanksgiving dinner. Unfortunately, we ended up sitting at the dealership for hours without any updates. Dom was nowhere to be found, and various employees repeatedly claimed they didn’t know what was going on. By 6:30 PM, we were the only customers left and had to cancel our family dinner. From what we observed during those hours, other customers were treated with the same indifference and lack of respect. At least the dealership is consistent—in belittling their customers equally. The Final Straw We finally received the car at 7 PM—an hour past closing. The license plate had two “4s,” the car had not been cleaned or buffed as promised, and to top it off, we were given only one key. Of course, we had to pay an additional $300 for a second key. We left exhausted, dejected, and completely disillusioned. Good luck to anyone who encounters these two at this dealership—or anywhere else in life. More

Complete waste of time dealing with this dealership. Jenay Howell claims she knows ow to do an out of state transaction, but couldn't so much as return a call or send pictures. They have her in sales, Jenay Howell claims she knows ow to do an out of state transaction, but couldn't so much as return a call or send pictures. They have her in sales, but she should be in housekeeping as much xxxx as she's shoveling around! Save our time and shop elsewhere. Multiple red flags at this dealership! More

I bought a Lexus RX350 of 2023 from this dealership. The deal was done on 30th July,2024.Jason being the sales person who managed this deal. Things went smoothly till the deal was done. Since I am a res The deal was done on 30th July,2024.Jason being the sales person who managed this deal. Things went smoothly till the deal was done. Since I am a resident of Rhode Island, I was told that I will get my registration and number plates from DMV Rhode Island by mail within 14 working days, and a temporary plate was issued valid for 30 days from the date of purchase. After about three weeks I called to check the status of my case, and was told by Jason that the plates would be arriving anytime now, the day we get the plates these would be sent to me through overnight shipping, Its worth mentioning here that during the negotiations the gentleman from finance confirmed on my suggestion that Instead of plates arriving from DMV Rhode Island at this dealership and then sent to Rhode Island on my address, DMV be advised to send direct to my address in Rhode Island to save time and delay. First red flag. Since, the expiry date of the temporary plate was getting closer, I started calling them almost daily to get the same reply from Jason, On 28th August, I received an email from the dealership that I need to get a VIN check from the local police station and then drop the original copy at the residence of one of their employee in Rhode Island, If I want to get it faster. The most unprofessional way of handling. After 29 days of the deal, they came to know of this requirement. Second red flag. After the expiry of the temporary plate they stopped attending my phone calls, no reply to my voice messages. Finally I approached the manager through their operator, to find if he could advise any alternate because of this delay due lack of professionalism of his staff. To my utter disappointment, the manager on top of his voice very aggressively defended his staff and told me that they don't sell number plates, and if I get any ticket for this unlawful act they will pay for it. I wonder a manager talking to a customer at this pitch of voice and giving such an unprofessional and a layman like alternate. Third red flag. After that I never called them again, and collected the plates on 18th September, after almost 50 days of the deal, again from the residence of the same employee. Otherwise, another two weeks would have gone. Pathetic after sale service. More

My Experience Today was nothing short of CRIMINAL… It started out with my 7:00 a.m., service appointment. I arrived at Lexus of Manhattan Dealership for my 7:00 a.m. appointment to have my car ‘inspecte started out with my 7:00 a.m., service appointment. I arrived at Lexus of Manhattan Dealership for my 7:00 a.m. appointment to have my car ‘inspected’ (not serviced) and a complimentary car wash, only to be told that the mechanics do not arrive until 8:00 a.m. and that my car would not be ready until 9:30 a.m. When making the appointment, I had informed the representative that I would be waiting for my car and that I needed to be at work by 9:00 a.m., to which she assured me that would not be an issue. Needless to say, my car was not ready until approximately 9:20 a.m., and they did not provide the complimentary car wash as promised. I ended up getting to work a little after 10:00 a.m. HERE’S THE CRIMINAL PART Shortly after 10:00 a.m., I started receiving telephone calls on my cellphone from an unknown number. I was already late for work and was not in a position to answer the call. After about the third call, I picked up the phone and was told by JEREMY that one of the mechanics had left their cellphone in my car (WHY HE HAD HIS CELLPHONE IN MY CAR FOR A SIMPLE INSPECTION IS BEYOND ME) and wanted to know if I could meet up with him. I was already late for work, I had Client meeting and a firm deadline to meet by 2:00 p.m. I had explained to JEREMY that I worked a good 30 minutes away from the dealership and that my car was parked in a parking garage a good several blocks away (about 12-18 minutes walking distance) and could not leave work but was willing to meet him after I got off work at the parking garage. JEREMY proceeded to bombard my cellphone with calls (after I had told him I was busy with work and not in the position to deal with the situation, as I was in a meeting with a Client). When I stopped answering his phone calls, he had an unknown man call me several times. Around 3:20 p.m. I called JEREMY so that we could meet up, only to be told by him that HE FIXED THE PROBLEM. JEREMY without my consent or authorization went to the parking garage where my car was, presented himself as a LEXUS OF MANHATTAN representative, telling the parking attendants that he needed to gain access to my vehicle. The parking attendants (whom I am dealing with) informed JEREMY where my car was parked and JEREMY entered my vehicle without my consent or authorization and removed items from my car. I do not know what was taken from my car, and I am in the process of doing an inventory. But his actions were NOTHING LESS THAN CRIMINAL. Although my car door was unlocked, he committed that act of BREAKING AND ENTERING, as well as TRESPASSING. I am not sure what he “LEFT” in my car, which cause him to go commit crimes to retrieve, but criminal charges are definitely be contemplated. To add insult to injury, when I asked JEREMY who the General manger was, I was told that it was “JENNIFER” only to go on the website and learn that it is DANNY LEACH. I sent an email out to the General Manager, DANNY LEACH and the Client Relations Manager, FRANCESCO S. CEFALU shortly after learning that JEREMY had broken into my car and removed item(s) around 3:50 p.m. but have not received an email back. I also attempted to call JEREMY LEACH but was told he was in meetings and was not available. LEXUS OF MANHATTAN is sheltering the criminal actions of their “representative”, by not responding to my email and in my opinion is equally culpable for my car being broken into. More