Lexus of Manhattan
New York, NY
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Complete waste of time dealing with this dealership. Jenay Howell claims she knows ow to do an out of state transaction, but couldn't so much as return a call or send pictures. They have her in sales, Jenay Howell claims she knows ow to do an out of state transaction, but couldn't so much as return a call or send pictures. They have her in sales, but she should be in housekeeping as much xxxx as she's shoveling around! Save our time and shop elsewhere. Multiple red flags at this dealership! More
Raymond is great! I just bought a Lexus NX model from him. He knows what customers want, doing his best to meet them. I strongly recommend him! I just bought a Lexus NX model from him. He knows what customers want, doing his best to meet them. I strongly recommend him! More
I recently had a great experience purchasing a vehicle from Raymond at Lexus of Manhattan. From the start, Raymond was incredibly knowledgeable and professional. The entire process was smooth, stress-fre from Raymond at Lexus of Manhattan. From the start, Raymond was incredibly knowledgeable and professional. The entire process was smooth, stress-free, and transparent, with no pressure at all. Raymond answered all my questions and even helped me turn in my old car. I highly recommend Raymond for anyone looking to buy a Lexus! More
I bought a Lexus RX350 of 2023 from this dealership. The deal was done on 30th July,2024.Jason being the sales person who managed this deal. Things went smoothly till the deal was done. Since I am a res The deal was done on 30th July,2024.Jason being the sales person who managed this deal. Things went smoothly till the deal was done. Since I am a resident of Rhode Island, I was told that I will get my registration and number plates from DMV Rhode Island by mail within 14 working days, and a temporary plate was issued valid for 30 days from the date of purchase. After about three weeks I called to check the status of my case, and was told by Jason that the plates would be arriving anytime now, the day we get the plates these would be sent to me through overnight shipping, Its worth mentioning here that during the negotiations the gentleman from finance confirmed on my suggestion that Instead of plates arriving from DMV Rhode Island at this dealership and then sent to Rhode Island on my address, DMV be advised to send direct to my address in Rhode Island to save time and delay. First red flag. Since, the expiry date of the temporary plate was getting closer, I started calling them almost daily to get the same reply from Jason, On 28th August, I received an email from the dealership that I need to get a VIN check from the local police station and then drop the original copy at the residence of one of their employee in Rhode Island, If I want to get it faster. The most unprofessional way of handling. After 29 days of the deal, they came to know of this requirement. Second red flag. After the expiry of the temporary plate they stopped attending my phone calls, no reply to my voice messages. Finally I approached the manager through their operator, to find if he could advise any alternate because of this delay due lack of professionalism of his staff. To my utter disappointment, the manager on top of his voice very aggressively defended his staff and told me that they don't sell number plates, and if I get any ticket for this unlawful act they will pay for it. I wonder a manager talking to a customer at this pitch of voice and giving such an unprofessional and a layman like alternate. Third red flag. After that I never called them again, and collected the plates on 18th September, after almost 50 days of the deal, again from the residence of the same employee. Otherwise, another two weeks would have gone. Pathetic after sale service. More
Thank you to all team of Lexus of Manhattan for your professional and dedication jobs of service to help me find my dream car! My personal appreciation to Raymond Liang for his high knowledge and profes professional and dedication jobs of service to help me find my dream car! My personal appreciation to Raymond Liang for his high knowledge and professionalism, kindness and respect! More
I recently had an amazing experience purchasing my new vehicle from Raymond Liang at Lexus of Manhattan. From the start, they were able to get me the exact specifications I wanted in a very timely manner, vehicle from Raymond Liang at Lexus of Manhattan. From the start, they were able to get me the exact specifications I wanted in a very timely manner, which I greatly appreciated. The entire process was smooth, and they were incredibly transparent when it came to the pricing of the new car as well as the trade-in value of my old vehicle. I felt well-informed and confident in my decision throughout, and I couldn’t be happier with my new car. I highly recommend Raymond Liang at Lexus of Manhattan to anyone looking for a trustworthy and efficient car buying experience! More
Our experience with Raymond and the process in leasing our new 2024 RX 350 was great. No pressure which made us feel comfortable and he answered all our questions. Even help us turn our car in which was our new 2024 RX 350 was great. No pressure which made us feel comfortable and he answered all our questions. Even help us turn our car in which was great. Knows the car inside and out, demonstrated all the safety features. Shereen from finance was nice and pleasant to deal with too. Overall, 10 out of 10 and would recommend everyone to Lexus of Manhattan. More
My Experience Today was nothing short of CRIMINAL… It started out with my 7:00 a.m., service appointment. I arrived at Lexus of Manhattan Dealership for my 7:00 a.m. appointment to have my car ‘inspecte started out with my 7:00 a.m., service appointment. I arrived at Lexus of Manhattan Dealership for my 7:00 a.m. appointment to have my car ‘inspected’ (not serviced) and a complimentary car wash, only to be told that the mechanics do not arrive until 8:00 a.m. and that my car would not be ready until 9:30 a.m. When making the appointment, I had informed the representative that I would be waiting for my car and that I needed to be at work by 9:00 a.m., to which she assured me that would not be an issue. Needless to say, my car was not ready until approximately 9:20 a.m., and they did not provide the complimentary car wash as promised. I ended up getting to work a little after 10:00 a.m. HERE’S THE CRIMINAL PART Shortly after 10:00 a.m., I started receiving telephone calls on my cellphone from an unknown number. I was already late for work and was not in a position to answer the call. After about the third call, I picked up the phone and was told by JEREMY that one of the mechanics had left their cellphone in my car (WHY HE HAD HIS CELLPHONE IN MY CAR FOR A SIMPLE INSPECTION IS BEYOND ME) and wanted to know if I could meet up with him. I was already late for work, I had Client meeting and a firm deadline to meet by 2:00 p.m. I had explained to JEREMY that I worked a good 30 minutes away from the dealership and that my car was parked in a parking garage a good several blocks away (about 12-18 minutes walking distance) and could not leave work but was willing to meet him after I got off work at the parking garage. JEREMY proceeded to bombard my cellphone with calls (after I had told him I was busy with work and not in the position to deal with the situation, as I was in a meeting with a Client). When I stopped answering his phone calls, he had an unknown man call me several times. Around 3:20 p.m. I called JEREMY so that we could meet up, only to be told by him that HE FIXED THE PROBLEM. JEREMY without my consent or authorization went to the parking garage where my car was, presented himself as a LEXUS OF MANHATTAN representative, telling the parking attendants that he needed to gain access to my vehicle. The parking attendants (whom I am dealing with) informed JEREMY where my car was parked and JEREMY entered my vehicle without my consent or authorization and removed items from my car. I do not know what was taken from my car, and I am in the process of doing an inventory. But his actions were NOTHING LESS THAN CRIMINAL. Although my car door was unlocked, he committed that act of BREAKING AND ENTERING, as well as TRESPASSING. I am not sure what he “LEFT” in my car, which cause him to go commit crimes to retrieve, but criminal charges are definitely be contemplated. To add insult to injury, when I asked JEREMY who the General manger was, I was told that it was “JENNIFER” only to go on the website and learn that it is DANNY LEACH. I sent an email out to the General Manager, DANNY LEACH and the Client Relations Manager, FRANCESCO S. CEFALU shortly after learning that JEREMY had broken into my car and removed item(s) around 3:50 p.m. but have not received an email back. I also attempted to call JEREMY LEACH but was told he was in meetings and was not available. LEXUS OF MANHATTAN is sheltering the criminal actions of their “representative”, by not responding to my email and in my opinion is equally culpable for my car being broken into. More
I had a great experience working with Raymond at Lexus of Manhattan. I called because the Lexus website showed they had a hybrid I wanted in stock. I was happy with the price we were able reach on the phone. Manhattan. I called because the Lexus website showed they had a hybrid I wanted in stock. I was happy with the price we were able reach on the phone. Raymond was very responsive and took his time to show me the car’s great features when I picked it up. The dealership itself is beautiful. More
Raymond did a great job. I appreciate all of the Lexus of Manhattan crew helping with my lease I appreciate all of the Lexus of Manhattan crew helping with my lease More