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Lexus of Manhattan
New York, NY
527 Reviews
Lexus of Manhattan is pleased to offer Service, Parts, and Sales of New, Pre-owned and Certified vehicles. For Lexus of Manhattan customers, we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 527 reviews
February 28, 2025
My husband and I own a Lexus 330 RX (pristine condition) We always go to Little Falls, N.J. Where we originally purchased our car. Service has always been excellent. As we live in Manhattan, condition) We always go to Little Falls, N.J. Where we originally purchased our car. Service has always been excellent. As we live in Manhattan, we needed to have our yearly inspection by 2/28/25. We called Lexus of Manhattan and Was told that they would make it happen! Mind you, we already had our 6, month service completed on 2/7/25 and the car was in excellent condition. We arrived at this state of the art Manhattan location and started to convince ourselves that we should just continue to service the car here. Roberto Greeted us and took down all the information on the car and told him we are only here for the NYS Inspection. He handed the paper work to Mohammed and we were asked to wait for 2 hours or so in order for them to conduct the review. A lovely young lady provided us with a pastry while waiting. Mohammed called out our name after the 2 hours and said Your car did not pass the inspection and started to show a list of items that were in need of repair. All Fake diagnostics!! We just left the Lexus in NJ and had the paper work with me. He claimed things that were already taken care of. Needless to say we were disappointed and will never go back to this dealership again. We are Senior Citizens and live in Manhattan, and park our car in our indoor garage. Too bad As we were contemplating a new purchase soon. Never go to this location in Manhattan for service, even though it looks like a dream and is only a 10 minute drive from home to this facility, the results you may receive are more like a nightmare. I got 8 pages of results that were ridiculous. Mohammed looked us up in his system and he said all I see is an oil change and I immediately showed him my invoice and receipt that were very different from his claims. Servicing in the system would have shown more than 20 years!! On our way out, a gentlemen stopped us and said what a beautiful car, I have one similar but does not look like yours! We love our car!! What a shame, If you trust the service then you would trust purchasing and being loyal to the dealership. More
by Acruz1407
Employees Worked With
Mohammed
February 23, 2025
Professional and gave me all the resources I needed Very knowledgeable and extremely helpful with technology savy and understanding knowledgeable and extremely helpful with technology savy and understanding More
by Lillane
Employees Worked With
February 18, 2025
Great experience with Lexus of manhattan especially with my sales rep Raymond he made everything smooth and simple. my sales rep Raymond he made everything smooth and simple. More
by mariobanda
Employees Worked With
February 15, 2025
Angelos Kounavis, Sales Consultant from Lexus Manhattan made our car buying experience a very nice one,relax,informative,no pressure,just what we like,we purchased 2025 LEXUS TX PREMIUM on FEBRUARY 8, Ang made our car buying experience a very nice one,relax,informative,no pressure,just what we like,we purchased 2025 LEXUS TX PREMIUM on FEBRUARY 8, Angelo Kounavis showed us about the Lexus TX, the test drive was so good,showed us the functions of the buttons,what an excellent experience to close this deal,this is our third Lexus, 2 nd at LEXUS MANHATTAN. If youll buy make sure you set up an appointment with Angelos KOUNAVIS. Lennie and Dannie Carolino, bought Lexus TX PREMIUM More
by lenniecarolino
Employees Worked With
Angelos Kounavis
February 12, 2025
I highly recommend Lexus of Manhattan. Raymond Liang was great to work with he went above and beyond to secure my desired car and ensured top quality. He also kept me well inform Raymond Liang was great to work with he went above and beyond to secure my desired car and ensured top quality. He also kept me well informed about the timing and next steps. It was a pleasure working with him. LEXUS OF MANHATTAN offers the best customer service you can find. I will be continuing to do business there in the near future. Thank you ! More
by DENISEMLL
February 02, 2025
Lexus of Manhattan is a great dealership to do business with. They were professional, timely, and flexible. I particularly appreciated their flexibility in scheduling as travel conflicts made it difficult with. They were professional, timely, and flexible. I particularly appreciated their flexibility in scheduling as travel conflicts made it difficult for me to get to NYC. Raymond was very helpful in helping us get the car we were interested in and went above and beyond to make our buying experience a pleasant one. His follow-up kept everything on track. He took extra time with us during the pick up to go over all the features of the car. I highly recommend Raymond and Lexus of Manhattan to other buyers. More
by Pgehrig1218
Employees Worked With
December 29, 2024
***Buyers Beware** This is a classic bait and switch dealership. We were interested in a used car and called to confirm the availability. We were informed that the car is available and on the lot. Sinc dealership. We were interested in a used car and called to confirm the availability. We were informed that the car is available and on the lot. Since we are 3 hours out, we called twice to make sure the car is still available. We were ensured that it is available and ready for purchase. After making the long drive, we met the sales manager. He told us that the car is not available and has a deposit on it. He was rude, condescending and totally unprofessional. These kind of shady tactics are not expected a reputed brand like Lexus. Even corner used car lots are better than this. If i could give zero stars, i would. A formal complaint will be submitted to the BBB, Lexus and the FTC. More
by Andyaurora
Employees Worked With
Not listed
December 22, 2024
The dealership was extremely clean and spacious. All the staffs we met were super friendly. All the staffs we met were super friendly. More
by Amyc28
December 20, 2024
Excellent service. Straight forward & easy process! Purchased from out of state and was able to prepare everything prior to delivery. Straight forward & easy process! Purchased from out of state and was able to prepare everything prior to delivery. More
by Mark Smith
Employees Worked With
December 12, 2024
I recently had the pleasure of leasing a Lexus from Lexus of Manhattan, and I couldn't be more thrilled with the experience! From the moment I walked through the door, the team made me feel welcome and value of Manhattan, and I couldn't be more thrilled with the experience! From the moment I walked through the door, the team made me feel welcome and valued as a customer. Raymond Liang was fantastic. His knowledge about the Lexus lineup was impressive and he took the time to understand my needs and preferences. I appreciated how he patiently answered all my questions, providing thorough explanations of the features and benefits of the various models. The whole experience was enjoyable and stress-free. Overall, my experience exceeded my expectations, and I am absolutely delighted with my new Lexus. I highly recommend this dealership to anyone in the market for a vehicle. You will be met with a knowledgeable, helpful, and friendly team that prioritizes your needs and satisfaction. More
by renewyork
Employees Worked With
Other Employees :
Dominique Smith, Raul Rodriguez
