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Lexus of Manchester - Service Center

Bedford, NH

4.8
839 Reviews
Call Service Center (603) 218-3500

839 Reviews of Lexus of Manchester - Service Center

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January 30, 2024

I think that it’s the people that make the difference for me. The culture of the staff… the ones you interact with AFTER you've bought the car. More

by jewel949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anita Topic
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Lexus of Manchester responded

Thank you for sharing your perspective on the importance of the people and staff culture, especially after the car purchase. A positive and customer-centric culture can indeed make a significant difference in the overall ownership experience. We're here to assist you!

January 27, 2024

Friendly people good mechanics all way help me out when I need , anyway great dealer More

by Tuyet Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Lexus of Manchester responded

We're grateful for your kind words! It's wonderful to hear that our friendly staff and skilled mechanics have consistently helped you out when needed. Thank you for choosing us as your trusted dealer. We look forward to continuing to provide great service for you in the future!

January 21, 2024

My service advisor Lori was excellent, as always. . She is attentive, understands the hopes and worries of customers well and explains things proactvely. Much appreciated! More

by Gvv
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Lexus of Manchester responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 18, 2024

Customer service is always very useful and friendly. Fast service and very comfortable waiting area. More

by Hanka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Lexus of Manchester responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 16, 2024

Very Pleasant, professional atmosphere. Staff very helpful and friendly. Good prices and excellent service. Highly recommended! More

by Fedup
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nigel Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liridon Syla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Lexus of Manchester responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 15, 2024

Exceptional, timely service with top notch customer service by Eddie and his colleagues. They were extremely knowledgeable and thoughtful in all of their communications! More

by mbjohnson01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Jan 18, 2024 -

Lexus of Manchester responded

It's fantastic to hear that you received exceptional and timely service with top-notch customer service from Eddie and our staff. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

Excellent service experience from Barry at the valet to Eddie my service advisor. Highly recommended! More

by ties.stands.0x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie-service advisor 5 stars!
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Jan 17, 2024 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Barry and Eddie provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 10, 2024

Great communication about my service with Joshua and the service tech and tks for the video about my service as well regards K Furtney More

by Coasty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Joshua provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 09, 2024

Josh in service as well as Barry Chase was very helpful since we had a missing lug nut key and both of them were very nice in helping us purchase the appropriate part and then resolved the flat tire repair More

by DSzeto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Chase
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Jan 10, 2024 -

Lexus of Manchester responded

It's great to hear about the helpful assistance provided by Josh and Barry in resolving your missing lug nut key and flat tire issue! Their willingness to assist and ensure that you were able to purchase the necessary part and then effectively address the flat tire repair reflects their dedication to excellent customer service. It's fantastic that their support made a difference for you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 08, 2024

Best customer service. Josh gets my vehicle in promptly and keeps me posted on everything that needs attention. More

by Cronz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Lexus of Manchester responded

It's fantastic to hear that you had the best experience and that Josh provided prompt assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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