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837 Reviews of Lexus of Manchester - Service Center
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October 13, 2015
Thank you ken V. Ken Vessell and the entire service team were great. I came in for a normal 10k maintenance, and had a great experience. No pressure or no feeling of Ken Vessell and the entire service team were great. I came in for a normal 10k maintenance, and had a great experience. No pressure or no feeling of being sold anything. Just a straight forward experience which I think is much needed for an industry that is ridden with such a negative light. Ken even went as far as calling me to let me know that the inspection sticker was coming due, and advised me that they could take care of there at the dealership... Ira Lexus has earned a loyal customer not only for the buying experience, but for the servicing too. Top notch service! I will be sending referrals. More
by Mberube33
Employees Worked With
Ken Vessell
February 13, 2015
pleased with service Had an issue with a sensor light on dash not turning off when other service facilities tried to fix. Finally called the dealer. I hadn't used them sin Had an issue with a sensor light on dash not turning off when other service facilities tried to fix. Finally called the dealer. I hadn't used them since moving to NH, but even after the 2 hour drive I will continue to use them again. More
by sstanek
Employees Worked With
Other Employees :
cashier was very polite. sorry i don't remember her name
August 06, 2013
Awesome, grade A+ service. In the past I have owned Mercedes, BMW's and Porches the service was just fine. But the service at Ira of Manchester/Bedford is amazing . The staff is both friendly and profe Mercedes, BMW's and Porches the service was just fine. But the service at Ira of Manchester/Bedford is amazing . The staff is both friendly and professional. In these tough economic times, I have to say, as far as Luxury goes; Lexus is the best bang for your buck and Ira's service is second to none. More
by flomatt2001
Employees Worked With
Other Employees :
Edward Stockel, Nikki Garde, Kyla Fetzer, Nicholas Chartier
April 14, 2013
I was very pleased with the quality of service and friendliness of the staff here at Ira Lexus of Manchester. It was the first time I'd dealt with the service staff in person, but I was treated like I friendliness of the staff here at Ira Lexus of Manchester. It was the first time I'd dealt with the service staff in person, but I was treated like I've been coming here for years. It's a 45 minute drive for me to visit, but well worth it having the confidence that both myself and my vehicle will be well taken care of. Ira Lexus of Manchester makes doing business a pleasure! More
by Sarafaye
Employees Worked With
Ray Nash
January 06, 2013
There has been so many changes since the dealership has relocated to their new facility. There seems to be so many new faces, and so many faces that I miss. I was very surprised to see Rosie go, but I am s relocated to their new facility. There seems to be so many new faces, and so many faces that I miss. I was very surprised to see Rosie go, but I am so glad that Ryan is back. Thank goodness Laurie is still there as well! Ryan and Laurie are the best service writers out there, in my opinion. Ryan - very courteous, quick, and efficient! Laurie - has the biggest heart, no wonder all her customers love her! And of course, there is Nicky! The very lovely and cheerful cashier/receptionist. Such a gem of a sweetheart! Service is truly outstanding as always. I miss how cozy it was in the old place, the new place seems a bit stuck-up, but thanks to the three people above, I still feel at home! More
by mc_le
Employees Worked With
July 12, 2012
Ira Lexus of Manchester is one of the best deanships i have ever been to. Service department is the best and the sales people are almost zero pressure. have ever been to. Service department is the best and the sales people are almost zero pressure. More
by crossec
Employees Worked With
Other Employees :
Samantha Sula, Laurie Beauchemin, Sam Sula
June 25, 2012
The car dealer is suppose to supply seat belt extenders if you need them. Today I contacted you to get two seat belt extenders for our back seat of our Lexus and Rosie said, "We would have to bring the pe if you need them. Today I contacted you to get two seat belt extenders for our back seat of our Lexus and Rosie said, "We would have to bring the people who would be using the seat belt extenders down to Manchester, NH to be measured"!!! You got to be kidding me???? We have at least three different people that go places with us, some are elderly people and we are suppose to embarrass them and ask them to travel all the way to NH to get measured for a seat belt extender so they can ride in our car?? We used to own a Cadillac Deville and the Caddy dealer just gave us two different size seat belt extenders for our guest to use in the Cadillac when we had it!! But Lexus Dealership would rather we get tickets for our guests not being able to buckle up and be safe. Who are you kidding??? This has really turned us off to ever owning another LEXUS......Cadillac dealership will get our business from now on!!! THIS IS THE MOST ABSURD THING WE HAVE EVER EXPERIENCED WITH A DEALERSHIP!! DOESN'T THE LAW REQUIRE YOU TO PROVIDE FREE OF CHARGE SEAT BELT EXTENDERS FOR ALL VEHICLES???? TO KEEP PEOPLE SAFE??? NO ONE MEASURED EITHER ONE OF US FOR THE SEAT BELTS THAT CAME WITH THIS CAR....SO ARE THEY REALLY SAFE???????????????? Dick & June Normand More
by Dick Normand
Employees Worked With
Rosie
