Lexus of Manchester - Service Center

customer service always treated as a valuable customer by all. Service is always complete and accurate every time we come in. Thanks to Laurie for her attention to o always treated as a valuable customer by all. Service is always complete and accurate every time we come in. Thanks to Laurie for her attention to our needs! More

Josh was great A check engine light came on in my daughter's car. The service department fit her in 2 hours later, diagnosed the issue and resolved. She had the car A check engine light came on in my daughter's car. The service department fit her in 2 hours later, diagnosed the issue and resolved. She had the car back ASAP. More

great price for oil change As usual Excellent service, best price around for fully synthetic oil change. Pointed out a few things to keep an eye on for the future, no high pre As usual Excellent service, best price around for fully synthetic oil change. Pointed out a few things to keep an eye on for the future, no high pressure sales pitch. More

Always outstanding customer service!! The whole Team at Ira Lexus ensures that my visits, for whatever reasons, are timely and exceed my customer service expectations. On this initial 5,00 The whole Team at Ira Lexus ensures that my visits, for whatever reasons, are timely and exceed my customer service expectations. On this initial 5,000 mile appointment I was in and out in less than half an hour. Jason ensured that I understood all the details of the service appointment. Previously, I worked with Laurie, who is always a professional and with Joe in sales. My wife and I obviously like Joe, because we keep coming back and buying cars from him since 2000. More

Great service Helpful, courteous, prompt, and efficient. Very pleased with all the staff and thank you especially to Dawn Knapp. My car was also immaculate when I l Helpful, courteous, prompt, and efficient. Very pleased with all the staff and thank you especially to Dawn Knapp. My car was also immaculate when I left More

Painless! What a fantastic experience. Concierge experience for sure. Our car was picked up as planned, very nice and clean loaner delivered and car returned What a fantastic experience. Concierge experience for sure. Our car was picked up as planned, very nice and clean loaner delivered and car returned post-repair. This is the way to provide excellent service a customer. Special thanks to Emma Tolland - a true professional! More

OIL CHANGE Arrived 1 hour late for an oil change before closing. I drove from Boston to Bedford after work and it took 2 hours to get there. I did call to say I Arrived 1 hour late for an oil change before closing. I drove from Boston to Bedford after work and it took 2 hours to get there. I did call to say I would be late. However, I was stuck in traffic on Rt 293 because of a car accident. I arrived at 530 and they close at 6am. I asked if they could PLEASE take me and they said yes. They did a quick oil change and even accepted a coupon I had. I am so grateful for this kind gesture and quick service considering they were close to closing. Thank you so much!!!!!! It mean a lot to me. This is why I drive all the way to NH from Mass for my service on my Lexus Hybrid. You were all terrific!!!! Can't thank you enough. It is the small things like this that makes a BIG difference in service. Your customer service is EXCELLENT. thank you, Cheryl Kurtz, Burlington, MA More

To the rescue Ira Lexus helped me solve a transmission problem after it was shortly out of warrantee. They were my advocate with corporate and they successfully re Ira Lexus helped me solve a transmission problem after it was shortly out of warrantee. They were my advocate with corporate and they successfully repaired my rx350 - and I believe in the end I was treated fairly! While this is not a common problem - my advice to my peers - buy an extended warrantee and have all your service work done by Ira! Laurie B is the best service consultant - bar none!! More

Bad customer service- bad general manager Making a long story short I was in for service on my certified Lexus which resulted in a loaner vehicle. Unfortunately I was side swiped in the loaner Making a long story short I was in for service on my certified Lexus which resulted in a loaner vehicle. Unfortunately I was side swiped in the loaner ( an accident which I have proof was not my fault). When I returned the car to tante dealership everyone acted as if I purposely ruined one of their loaners. I apologized profusely and provided all the documentation to show I wasn't at fault. When I took my own car home there was still issues- so I made an appointment to bring it back. The service manager advised they would set me up with another loaner. I advised that if it would only be an hour or two I had no problem waiting. When I went it in was clear It would take longer- so I asked for the loaner that I was previously offered. Ed stocked ( gm) called me over in a hasty tone and was shaking in anger. He furiously said they would not service my vehicle unless I waited. I asked why and he angrily said he had damage to his other loaner and he would not give me another. Keep in mind I was getting work done on a certified Lexus. He continued to tell me to leave and go to another dealership ( 1hr 30m) away. This is seriously making me second guess buying another Lexus ( even though I love it!). And not the way a GM should be acting toward a customer. More

Superb, responsive and helpful I am from New York and brought my car in late one afternoon for a tire fix. They checked out car thoroughly and quickly and discovered a potential cat I am from New York and brought my car in late one afternoon for a tire fix. They checked out car thoroughly and quickly and discovered a potential catastrophic mechanical problem. They got the job part overnight and fixed it by 845 am so I cojld drive back to NY as scheduled. And gave me great loaner firivernight use. They were extremely responsive, informative and helpful and we t oug of the way to get my car back quickly. A milllion kudos! More