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Lexus of Manchester - Service Center

Bedford, NH

4.8
839 Reviews
Call Service Center (603) 218-3500

839 Reviews of Lexus of Manchester - Service Center

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February 06, 2024

Just make sure they listen to what you are saying when you drop it off More

by Djboucher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
2.0
This rating includes all reviews, with more weight given to recent reviews.
James Hennessey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Lexus of Manchester responded

Thank you for bringing this to my attention. I apologize for the experience you had during your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at ksforza@Group1Auto.com. I look forward to speaking with you. Kelli Sforza, Service Director

February 04, 2024

Lexus is a higher level of experts and performance of taking care of customers great service would recommend using them even if i didn’t have a Lexus thanks team More

by RichF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Lexus of Manchester responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team at Lexus. Providing excellent service is our priority, and we're grateful for your recommendation. Safe travels and enjoy your Lexus!

February 03, 2024

I am very pleased with the quality of the work and the professionalism of my service advisor Laurie More

by R600041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Lexus of Manchester responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 02, 2024

Service dept is very professional and courteous . Laurie was very helpful..The mail coupons came in handy and I appreciate the car wash. More

by Car survey
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Lexus of Manchester responded

We're pleased to hear that our service department, especially Laurie, provided professional and courteous service. We're glad you found the mail coupons handy and appreciated the car wash. Thank you for choosing our dealership, and we appreciate your positive review!

February 02, 2024

The greeter at the service entry was very pleasant and courteous. My service advisor was very good too. He explained what the service entailed and he explained an additional repair I needed very clearly. More

by Katherineturner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Lexus of Manchester responded

We're delighted to hear that the greeter at the service entry and your service advisor provided a pleasant and courteous experience. It's great that your service advisor explained the service details and additional repairs clearly. Thank you for choosing our services, and we appreciate your positive review!

February 01, 2024

Love this dealership they take very good care of me every time I’m there! Sean was great to work with. More

by lindaleone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Sean provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 01, 2024

Took my car in for service and Josh was helpful and knowledgeable as he always is. More

by Stziolis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Josh provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 31, 2024

Did exactly what they said they would. Helpful and courteous. First time in for 5k checkup. No issues More

by bagel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Aldrich
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Feb 01, 2024 -

Lexus of Manchester responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 31, 2024

Best customer service experience you will ever have! That, coupled with the service excellence is why we will always go to Ira Lexus of Manchester. More

by Cneiverth726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman who dyed our seat!
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Feb 01, 2024 -

Lexus of Manchester responded

We're thrilled to hear about your exceptional experience at Ira Lexus of Manchester! Providing top-notch customer service and service excellence is our priority. We look forward to continuing to meet your automotive needs. Thank you for your loyalty!

January 30, 2024

Fantastic, from beginning to end. Superior customer service. All aspects of this visit were very customer oriented More

by glordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed
Report | Print
Feb 01, 2024 -

Lexus of Manchester responded

We're delighted to hear about your fantastic experience with superior customer service! Thank you for sharing your positive review!

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