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Lexus of Manchester - Service Center

Bedford, NH

4.8
837 Reviews
Call Service Center (603) 218-3500

837 Reviews of Lexus of Manchester - Service Center

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February 22, 2024

Barry and, Sean,,especially, were amazing! ! I hold customer service to a high standard, and they both exceeded my expectations! A big thank you to both men! More

by jujsmitty11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2024 -

Lexus of Manchester responded

We're thrilled to hear that Barry and Sean, especially, were amazing and exceeded your expectations in terms of customer service. Thank you for recognizing their efforts! We appreciate your positive comments and thank you for choosing us! Safe travels!

February 20, 2024

Sean Nicholson is incredible, I trust him and his advice. Kudos to the folks who work on my car and thank you for all and the car wash and vacuum too! More

by bagordon2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Lexus of Manchester responded

We're delighted to hear that Sean provided you with incredible service and that you trust him and his advice. It's also great to know that the team who worked on your car went above and beyond, including the car wash and vacuum. We appreciate your positive feedback and look forward to serving you again in the future!

February 19, 2024

Great experience getting vehicle serviced. Clear understanding of service. Good coffee and snacks. Highly satisfied. More

by lhowe1061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Feb 23, 2024 -

Lexus of Manchester responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 18, 2024

Excellent service and very helpful Sean Nicholson is amazing guy he helped me with my wheels too repaired and job was great More

by edulas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Lexus of Manchester responded

Thank you for the kind words Edulas! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 17, 2024

Ira Lexus of Manchester is one of the best places to get your car serviced. They are very courteous and helpful They also have the loaner option if you have to leave the car for more than couple of hours. More

by shetty.pradeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Lexus of Manchester responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 13, 2024

Great service and great service advisors. Will continue to bring my vehicles in for service. More

by Merwin.Tabliago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Lexus of Manchester responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 10, 2024

I brought two of my cars in for inspection and the service prompt friendly and informative! More

by shantelfrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anita Topic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Lexus of Manchester responded

It's fantastic to hear that your experience bringing in two cars for inspection was prompt, friendly, and informative. Providing excellent service is our priority, and we're pleased that you had a positive experience. We appreciate your business and look forward to serving you again in the future!

February 07, 2024

The employees are friendly and welcoming. I worked with Eddie Aldrich. He is very knowledgeable and kept me informed about the car repairs. More

by janetselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aldrich
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Feb 10, 2024 -

Lexus of Manchester responded

We're glad to hear that you had a positive experience with the friendly and welcoming employees, particularly Eddie. It's great that Eddie's knowledge and communication kept you informed about the car repairs. Thank you for choosing our services, and we look forward to serving you again in the future!

February 06, 2024

Just make sure they listen to what you are saying when you drop it off More

by Djboucher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
2.0
This rating includes all reviews, with more weight given to recent reviews.
James Hennessey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Lexus of Manchester responded

Thank you for bringing this to my attention. I apologize for the experience you had during your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at ksforza@Group1Auto.com. I look forward to speaking with you. Kelli Sforza, Service Director

February 04, 2024

Lexus is a higher level of experts and performance of taking care of customers great service would recommend using them even if i didn’t have a Lexus thanks team More

by RichF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

Lexus of Manchester responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team at Lexus. Providing excellent service is our priority, and we're grateful for your recommendation. Safe travels and enjoy your Lexus!

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