Lexus of Manchester - Service Center

great attitude of all people who I had contact with Josh Marquis goes out of his way to always provide top notch service to me; he is the reason I keep getting service at IRA Josh Marquis goes out of his way to always provide top notch service to me; he is the reason I keep getting service at IRA More

Great Job Everything was handled very professionally and in a timely manner. Barry welcomed me and took care of the initial details. Laurie took good care of Everything was handled very professionally and in a timely manner. Barry welcomed me and took care of the initial details. Laurie took good care of me and our car. Also, a big thanks for mailing back the book I was reading and left in the waiting room. More

Great Experience! We were given an appointment very quickly and we were greeted by a very nice person. Josh kept us updated with what was being done and was very thorou We were given an appointment very quickly and we were greeted by a very nice person. Josh kept us updated with what was being done and was very thorough. More

Outstanding service I would like to thank Dawn Knaap,, T. Bilodeau, and Barry Chase for their excellent interaction with me throughout the service process. Good job, flok I would like to thank Dawn Knaap,, T. Bilodeau, and Barry Chase for their excellent interaction with me throughout the service process. Good job, floks! More

Excellent all around From the time I arrive until I leave I am dealing with professionals who are dedicated to ensuring that my visit is an excellent one. From the time I arrive until I leave I am dealing with professionals who are dedicated to ensuring that my visit is an excellent one. More

Very reasonable response to a miscommunication I had my car brought in last week for an oil change and inspection. They wound up doing a full service and replacing light bulbs that failed during in I had my car brought in last week for an oil change and inspection. They wound up doing a full service and replacing light bulbs that failed during inspection, without contacting me about the increase in scope and cost. When I complained, the agent refunded me all but the original requested work amount. There was no debate, they offered immediately to credit my account and apologized for the poor communication. That response meant a lot to me. Mistakes happen, how they responded ensures that I'll keep coming back. More

Flawless, as always I'm always made to feel that I am welcomed and valued not only as a customer but as a person. On top of that, the work on my vehicle is also performed I'm always made to feel that I am welcomed and valued not only as a customer but as a person. On top of that, the work on my vehicle is also performed to perfection. I have been a Lexus owner for more than 15 years and never let anyone but the dealership work on my SUVs. Laurie has always taken excellent care of me and she continues to do so. I have complete faith and confidence in her and that what she recommends is the best for my SUV and for me. More

Excellent 5 STARS Service Dawn Knapp was our service consultant on each occasion. Our cars(RX350, GS350) were brought into service for 25,000 mi and 25,000 mi checkups. Dawn wa Dawn Knapp was our service consultant on each occasion. Our cars(RX350, GS350) were brought into service for 25,000 mi and 25,000 mi checkups. Dawn was extremely efficient, pleasant to work with and answered all of our questions. Thank you Dawn for a great experience! Also, a shout-out to Laurie! We've purchased multiple vehicles from Joe Cardello. Joe's the best! More

40k service Dawn is professional, knowledgeable & friendly. I can always count on her for a great experience. She has a great attitude, makes sure I get what I ne Dawn is professional, knowledgeable & friendly. I can always count on her for a great experience. She has a great attitude, makes sure I get what I need every time. More

5 K Service Good job completed in short amount of time. Answered my question regarding a mechanical operation and the periodic maintenance review. I will return f Good job completed in short amount of time. Answered my question regarding a mechanical operation and the periodic maintenance review. I will return for future scheduled maintenance. More