Lexus of Manchester - Service Center

40 K service and an unexpected ‘bonus’ Service was excellent. We have confidence in the ability of the technicians, We did not expect to have the rotors machined, so the wait was longer t Service was excellent. We have confidence in the ability of the technicians, We did not expect to have the rotors machined, so the wait was longer than expected. Got a lot of ‘book work’ done though!! Thanks to Laurie for keeping us informed all the way through! More

Excellent Service! Greeted promptly, pleasantly, personally. Always remembered and greeted cheerfully by Barry anytime I come in. He also "checks" on me when passing t Greeted promptly, pleasantly, personally. Always remembered and greeted cheerfully by Barry anytime I come in. He also "checks" on me when passing through the waiting area to make sure I have all that I need while waiting for my vehicle. Laurie was expecting me and prepared for me to help expedite the process. When it was determined that brake work was needed Laurie explained the current situation, reviewed my options and costs, made accommodations for a loaner because I could not wait longer for the additional service, notified me when the job was completed and the car was ready. No hidden costs at the end. More

Service was great Took my car in for it's first 5000 mile service. Booked the appointment using the app on my phone (Android), downloaded the app without any issues an Took my car in for it's first 5000 mile service. Booked the appointment using the app on my phone (Android), downloaded the app without any issues and chose my appointment time easily. Only thing I was unsure of was whether I could have booked a complimentary loaner using the app if I had needed one. When I arrived I did not know what to do so I parked in the sales lot and walked into service to the check out counter, waited behind another customer while they checked out and then announced my appointment. The cashier instructed me to get back in my car and drive right into the service bay, where someone would greet me and assign me a service representative. I did not purchase my car at this location so was not aware this was how service operated, signs might be clearer for new people like myself. Once I did drive in and got out I was met by someone who confirmed details about my appointment and my car. The only unclear thing again was whether I was eligible for a complimentary loaner. As this was a holiday for me from work I did not need one so I did not worry about it this visit. I did ask my service liason Laurie a technical question about using my phone for navigation and no audio coming through the speakers. She was able to put me in touch with a technical representative at the end of my appointment to provide me instructions on how to get the audio working. Laurie then proceeded to get in the car with me to make sure I understood the instructions. When I was unable to get this working, Laurie and I continued to work the controls until we figured out what the technical representative was talking about, so thanks to Laurie for sticking with me. I was surprised the car did not seem to be washed on the outside, I would have thought part of the service would have included some basic detailing. I had 2 spots of sap on my windshield when I brought the car in for service and those are still there today. More

Excellent Service Couldn't be more please with the service. Barry is always great to deal with as he goes out of the way to make you feel special and valued. Great Gu Couldn't be more please with the service. Barry is always great to deal with as he goes out of the way to make you feel special and valued. Great Guy! Car was cleaned and looked great upon picking it up. More

Consistent excellent service. Always an excellent service from the time you make an appointment up to the time that the work is done. Friendly and helpful staff. Comfortable and cl Always an excellent service from the time you make an appointment up to the time that the work is done. Friendly and helpful staff. Comfortable and clean waiting lounge. More

Thanks IRA As usual... just another great visit to IRA Lexus for service... Keep up the good work. Great customer service at a top quality dealership! As usual... just another great visit to IRA Lexus for service... Keep up the good work. Great customer service at a top quality dealership! Thanks IRA More

Excellent Interaction with Laurie Beauchemin Came in for my 15K service and it was handled expertly by Laurie. Had no issues with it. Vehicle was properly serviced and was even washed. Came in for my 15K service and it was handled expertly by Laurie. Had no issues with it. Vehicle was properly serviced and was even washed. More

Good Lexus service center Don't know unless it was the cookies that just came out of the oven . . . I have to write more words? Well, glad you have warm cookies! Don't know unless it was the cookies that just came out of the oven . . . I have to write more words? Well, glad you have warm cookies! More

Well done job I had the car serviced for 20,000 miles. They checked out a few details we wanted looked at, thankfully couldn't find anything. Overall, great servi I had the car serviced for 20,000 miles. They checked out a few details we wanted looked at, thankfully couldn't find anything. Overall, great service More

Complimentary services + oil change Took me on time, estimated time for the services was approximately 1 hour. Informed of the results and washed and vacuumed the interior. Overall it wa Took me on time, estimated time for the services was approximately 1 hour. Informed of the results and washed and vacuumed the interior. Overall it was a very efficient and professional experience. More