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Lexus of Manchester - Service Center

Bedford, NH

4.8
837 Reviews

837 Reviews of Lexus of Manchester - Service Center

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March 23, 2024

The dealership experience was first class. However, the service technician, Eddie, was not so helpful. After putting on new wiper inserts, I drove my Lexus and came back to show some streaks. More

by gautamerande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Apr 12, 2024 -

Lexus of Manchester responded

Thank you for bringing this to my attention. I apologize that your experience with Eddie was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelli Sforza Master Certified Service Director ksforza@Group1Auto.com

March 21, 2024

Ira service department went out of their way to help us manage a large repair !! More

by ducsaiphoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Lexus of Manchester responded

We're glad to hear that our service department went out of their way to help you manage a large repair. Thank you for choosing us!

March 19, 2024

The representative was very polite and knowledgeable. It was as nice an experience as It could be. More

by Lexus21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Aldrich
Mar 21, 2024 -

Lexus of Manchester responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 18, 2024

IRA Lexus cares about the customers. When my Gx460 nav system stopped working and car was out of warranty, they worked with Toyota and replaced it at no charge to me. They always make m More

by Anil V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kellie Sforza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Lexus of Manchester responded

Thank you for sharing your experience! We're delighted to hear that you received excellent customer care at Ira Lexus of Manchester. It's great to know that we went above and beyond to work with Toyota and replace your GX460 nav system at no charge, even though the car was out of warranty. We're glad that you feel welcome and that you find the sales and service teams to be top-notch.

March 14, 2024

This place is actually a pleasure to deal with. Service is impeccable by professional people in a totally renovated space. From the janitor to the GM I want to say thank you as the entire place spa More

by Richard E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nigel Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Lexus of Manchester responded

Thank you for sharing your positive experience at Ira Lexus of Manchester in tax-free NH! It's fantastic to hear that you found the service impeccable and the staff professional in the newly renovated space. The cleanliness and reasonable prices were also appreciated, and it's great to know that you've completed multiple transactions and feel that they treat people right.

March 14, 2024

As always the greeter to the mechanic everyone was amazing, especially Laura my advisor. She was very informative and helpful. More

by barbarachiarello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Lexus of Manchester responded

We're delighted to hear about your amazing experience with our team, from the greeter to the mechanic! Laura, your advisor, sounds like she provided exceptional service, being informative and helpful throughout your visit. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future!

March 13, 2024

I was at the IRA Lexus Dealership today for a 5,000 mile service on my 2024 RX350h. Laurie, my customer service representative, is always pleasant, professional, and efficient. Equally as pleasant and eff More

by Bearsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hennessey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry
Mar 15, 2024 -

Lexus of Manchester responded

We're delighted to hear about your positive experience at IRA Lexus of Manchester! Providing excellent service and ensuring customer satisfaction is what we strive for, and we're glad that Laurie, Barry, and James exceeded your expectations. It's wonderful to hear that Laurie is always pleasant, professional, and efficient in her role as your customer service representative. Additionally, we're glad that Barry attended to your vehicle with equal pleasantness and efficiency. We're also grateful for James' outstanding assistance with your questions regarding the use of apps in your car. Thank you for acknowledging their efforts, and for choosing IRA Lexus of Manchester for your service needs. We look forward to serving you again in the future!

March 13, 2024

Josh is the best service manager that you’ll find at IRA Lexus of Manchester More

by BJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fraser Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Josh provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Excellent. They have serviced my 2013 ES350 since I bought it there new. Extremely pleased More

by Hbc84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Lexus of Manchester responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 12, 2024

Pleasure to deal with. Maintenance done correctly and quickly. Saved used parts as I requested. More

by Smokehouse03060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kellie Sforza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Lexus of Manchester responded

We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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