Lexus of Manchester - Service Center

Continued professionalism. Laurie is always friendly and professional. She does a great job communicating very thoroughly. i like that she checks with me on any extra costs tha Laurie is always friendly and professional. She does a great job communicating very thoroughly. i like that she checks with me on any extra costs that may arise before the work is done. More

Dropped of car for general maintenance Purchased a certified used RX 350 and brought it in for first of four service appointments.service was friendly and excellent.would definitely recomme Purchased a certified used RX 350 and brought it in for first of four service appointments.service was friendly and excellent.would definitely recommend to others. More

10,000 mile scheduled Service. I had my 10,000 factory service visit for my 2017 ES 350. The overall experience was great. The amenities, space, free wifi in the waiting area for se I had my 10,000 factory service visit for my 2017 ES 350. The overall experience was great. The amenities, space, free wifi in the waiting area for service customers was outstanding. I had the oil changed, tires rotated, multi-point inspection and a new state inspection performed. Everyone I encountered and interacted with was very friendly and courteous. The service took about 2 hrs. Overall a very positive experience. A couple of minor points of constructive criticism. Although I was not in a big hurry on Nov. 9th, I was not informed what the estimated time to complete the service + inspection would be. I could have requested an estimate, but I should not have to ask. Secondly, my driver seat adjustments and temperature/fan adjustments were not returned to the settings in place when I brought the car in for service. I understand the settings may require the Service Technician to change them to test car's performance, but having the attention to detail to note those settings when you start and return the car with those settings set exactly the way the user had them would not require much extra effort and for me is the difference between "great service and exceptional service." More

Good customer service Went in for oil change which took much longer than usual because service department was extremely busy. Greatly appreciated having comfortable lounge Went in for oil change which took much longer than usual because service department was extremely busy. Greatly appreciated having comfortable lounge with TV & refreshments available. Sales Manager recognized my long wait and apologized as well as made things right. This is what I call great customer service. More

new keys Great Job.....Dan ken in parts did their best to give me what I needed at the besst possible price....and they were nice about it. Great Job.....Dan ken in parts did their best to give me what I needed at the besst possible price....and they were nice about it. More

Josh was professional!! Josh was great and my car was done in a timely manner, including new front and rear brakes .And when I was paying I inquired about a new battery for m Josh was great and my car was done in a timely manner, including new front and rear brakes .And when I was paying I inquired about a new battery for my keyless entry, and that was taken care of on the spot. Thank You More

Excellent Everyone at Ira Lexus is professional and courteous. Starting with Barry who checks my car in, he is friendly,helpful and always has a smile. I can’t Everyone at Ira Lexus is professional and courteous. Starting with Barry who checks my car in, he is friendly,helpful and always has a smile. I can’t say enough about my service specialist Laurie Beauchemin, she is fantastic! She always keeps me informed about the service of my car, gives good advice and most importantly I trust her. The service to my vehicle is always top notch. Sincerely, Chip Atherton More

Servic Great overall experience from beginning to end. Laurie and the service team are easy to work with and flexible. Thumbs up to the dealership for hiri Great overall experience from beginning to end. Laurie and the service team are easy to work with and flexible. Thumbs up to the dealership for hiring capable folks! More

Outstanding! Laurie B. always provides excellent customer service! SHe takes the time to review things in detail and also makes recommendations, which I totally ap Laurie B. always provides excellent customer service! SHe takes the time to review things in detail and also makes recommendations, which I totally appreciate. She is a great asset to the team and that's why we continue to comeback to this dealership. More

Smooth and relaxing. Intake is efficient and waiting room is spacious that allows plenty of personal room to relax, adequate drink and snacks, clean bathrooms; all make th Intake is efficient and waiting room is spacious that allows plenty of personal room to relax, adequate drink and snacks, clean bathrooms; all make the wait pleasant and comfortable. More