Lexus of Manchester - Service Center

Great fast friendly service I received fast and friendly service from Barry. He is really nice and he also noticed that I was due to get my sticker for November and suggested I I received fast and friendly service from Barry. He is really nice and he also noticed that I was due to get my sticker for November and suggested I get it at this visit, which saved me a trip and time to do this. The service did not take long and it’s always a good experience going to this dealership. More

As always, a very pleasant experience. My impression is that Ira has redefined the auto service experience. When you drop your vehicle off at Ira, the staff is always very professional...an My impression is that Ira has redefined the auto service experience. When you drop your vehicle off at Ira, the staff is always very professional...and just really nice. Our car was taken in to the mechanics immediately and was completed ahead of schedule. Thanks Ira. More

Always dependable superior service from people that are professional, competent and amiable. A facility that is comfortable that's been designed around the customer and with a Lexus from people that are professional, competent and amiable. A facility that is comfortable that's been designed around the customer and with a Lexus... couldn't ask for more... I don't think they are missing any pieces to the puzzle. More

Service I had an issue in being charged as I was to receive one more free service. The Service Lead listened, investigated and quickly resolved the issue. O I had an issue in being charged as I was to receive one more free service. The Service Lead listened, investigated and quickly resolved the issue. One improvement that would help working customers, is a fast lane drop/pick up/ and pay versus the longer, extremely customer oriented experience. During work hours, this would be an option that some of your valued customers would prefer. Thank you More

10,000 mile service Laurie is always great and takes great care of me, she is the best to deal with and the only one i will work with Laurie is always great and takes great care of me, she is the best to deal with and the only one i will work with More

The service attention to owners while waiting are excellent The people that greet and keep the car owners informed throughout the service are exceptionally nice. This was my fifth service since ownership and I The people that greet and keep the car owners informed throughout the service are exceptionally nice. This was my fifth service since ownership and I plan to continue the hour plus drive from home to Ira Lexus. We have other cars and a truck that are well service in our hometown but they don’t have a facility to offer Ira’s level of customer service from start to finish. More

Annual exam Thorough checkup and platinum detail and polite customer service rep and awesome driver picking up my car. Also had takata airbag replaced. Great deal Thorough checkup and platinum detail and polite customer service rep and awesome driver picking up my car. Also had takata airbag replaced. Great dealership and very thorough when checking out my vehicle. More

Consistent Excellent Service!! One would be hard pressed to find a better dealership. I always receive cheerful, competent and excellent service. Always get treated like royalty. Hi One would be hard pressed to find a better dealership. I always receive cheerful, competent and excellent service. Always get treated like royalty. Highly recommend! More

Great Taken care of regally from the minute I entered the service bay area, the write up desk (Laurie B), and to the conclusion of the service experience, 2 Taken care of regally from the minute I entered the service bay area, the write up desk (Laurie B), and to the conclusion of the service experience, 2 days later [a serious and unexpected mechanical part problem in the rear of the vehicle was discovered during the planned service work], when my vehicle was delivered to my home in Peterborough. Save me a trip back to the garage etc. Great team work, all around. More

Inspection sticker I was greeted immediately by Barry when we pulled into the service bay. He was just an overall pleasure, very quick to get us out of the car and expla I was greeted immediately by Barry when we pulled into the service bay. He was just an overall pleasure, very quick to get us out of the car and explain the next steps to the end of the service. He offered to bring my car into the bay for us, because it was raining outside and it was just located right outside the bay. I didn’t want him to go out of his way to do that, but I just was impressed by his actions and he insisted on walking out to our car and “opening” my door for me. I don’t know if I have ever had that level of stellar service at a 5 star hotel! All the staff was very friendly and helpful throughout the short period we were in the dealership. Kelli was my advisor for the visit, and she was a delight. Again, very accommodating as well as knowledgeable. More