Lexus of Manchester - Service Center

Amazing customer service Laurie once again exceeded my expectations which are already very high. She carefully explored my needs and made sure that they were met. She answere Laurie once again exceeded my expectations which are already very high. She carefully explored my needs and made sure that they were met. She answered my questions thoroughly and without car "jargon". Not only is she warm and welcoming but also exceptionally knowledgable and conveys information is a way that makes it easy to trust that the dealership has my best interests in mind. I have had many cars and she is the first customer service representative that I would trust without any reservations. She is an incredible asset to your organization. I am hopeful that her compensation includes a recognition of the value that she adds to your organization and to the Lexus brand. She is a treasure and you are fortunate to have her as an employee. I am currently considering an automobile purchase and my experience with Laurie is an important factor when thinking about Lexus as an option for my new car More

Josh is an excellent service manager. I always get great service with excellent employees in every area. They always accommodate my need for a loaner should I need one. The waiting area I always get great service with excellent employees in every area. They always accommodate my need for a loaner should I need one. The waiting area is also very accommodating and always clean. More

Professional and thoughtful While waiting for my Lexus to be serviced I was offered a loaner car to run errands. It was very helpful to be able to multitask! While waiting for my Lexus to be serviced I was offered a loaner car to run errands. It was very helpful to be able to multitask! More

Always pleasant , and very professional I have been coming to Lexus for ten years now. I always make my appointments with Laurie Beauchamin. She always is pleasant and helpful. She is an as I have been coming to Lexus for ten years now. I always make my appointments with Laurie Beauchamin. She always is pleasant and helpful. She is an asset to the Lexus dealership. More

Very friendly atmosphere especially staff. Every one at Lexus put them self out in making your stay as you wait very comfortable.They make sure that your happy with the service.Great dealership Every one at Lexus put them self out in making your stay as you wait very comfortable.They make sure that your happy with the service.Great dealership to be with very happy on how they do things. More

Fantastic Service Dawn Knapp is fantastic! She went above and beyond for me on my appointment, even taking my car into the back so someone could apply the touch up sti Dawn Knapp is fantastic! She went above and beyond for me on my appointment, even taking my car into the back so someone could apply the touch up stick that I had purchased from the dealership. She's always friendly and helpful. More

Excellent service The service department was able to schedule an appointment within 24 hours. Service completed too care of the problem I was having. Service advisor k The service department was able to schedule an appointment within 24 hours. Service completed too care of the problem I was having. Service advisor keep me posted throughout the service while I waited. More

State inspection and 50,000 mike check Great service from the time I pulled in with a very friendly greeting until they pulled the car up to me all washed and vacuumed out. Great service from the time I pulled in with a very friendly greeting until they pulled the car up to me all washed and vacuumed out. More

Cost of Bill The only piece of the visit that I question each time is labor, which was a large part of the bill. I don't believe it provides the hourly rate and t The only piece of the visit that I question each time is labor, which was a large part of the bill. I don't believe it provides the hourly rate and the amount of hours worked on the bill. Lexus can be screwing me price wise for all I know. I might be wrong, but that's my recollection. Josh is excellent and knows his stuff- I would use him every time.. I think Lexus should include labor specifics to keep things honest. More

Great service! Always treated professionally and all work is always done on time. Laurie takes great care of us going out of her way to get to know us and service o Always treated professionally and all work is always done on time. Laurie takes great care of us going out of her way to get to know us and service our needs. Barry always greets us with a smile! More