Lexus of Manchester - Service Center

My service advisor was outstanding! She welcomed me for my morning appointment and reviewed all that was being worked on. She provided me with a vehicle to use. When she called me arou She welcomed me for my morning appointment and reviewed all that was being worked on. She provided me with a vehicle to use. When she called me around 4:50 pm that day, she told me my vehicle was ready and advised me that she would wait until my arrive around 5:15. More

Airbag recall Primary visit was for the Tamara Airbag inflator replacement recall. Lexus did not impress me with their response to this severe safety issue but tha Primary visit was for the Tamara Airbag inflator replacement recall. Lexus did not impress me with their response to this severe safety issue but that doesn’t reflect on your dealership. More

oil change and tire rotation. Our service consultant (Dana) verified our service request, reviewed the service procedures and gave a cost estimate prior to signing the Work Order. Our service consultant (Dana) verified our service request, reviewed the service procedures and gave a cost estimate prior to signing the Work Order. After service, he reviewed work performed and reviewed suggestions made by technician for future service. Very professional. More

Great work all around Pleased with all who assisted me in repairs for the December 2017 December 330RX. Dawn did great to keep repair expenses low & is good to chat with Br Pleased with all who assisted me in repairs for the December 2017 December 330RX. Dawn did great to keep repair expenses low & is good to chat with Brian to explain his repairs & good to see Laurie, a familiar face, who always helps. December 23 was a lucky day for me, lots of customer service and few customers 😉 More

Excellent Service I have been dealing with Ira Lexus for 9 years now, I always request Laurie Beauchemin and she is amazing, very helpful and always smiling. I am alway I have been dealing with Ira Lexus for 9 years now, I always request Laurie Beauchemin and she is amazing, very helpful and always smiling. I am always satisfied with the service, and if there is a problem she is always there to make it right. I have also dealt with Dawn Knapp and she is just as helpful. All in all I would definitely recommend the service at Ira lexus! Love that you can drive your car inside and Barry Chase is so willing to help you move all your stuff into the loaner car. Great experience. More

IRA Lexus Rocks I have always been pleased with the service and the people here. Very efficient, even on busy days! I wouldn’t do business any where else for my car. I have always been pleased with the service and the people here. Very efficient, even on busy days! I wouldn’t do business any where else for my car. More

great experience Great experience with friendly people. Barry was terrific at getting me logged in for service and getting me through the the process. Dawn was very f Great experience with friendly people. Barry was terrific at getting me logged in for service and getting me through the the process. Dawn was very friendly and efficient at getting all the paperwork done. The waiting area is pleasant and well stocked with snacks. My loaner car was ready very quickly. More

Top notch customer attention It was a snowy monday morning when I arrived for my 9:45 service appointment and there were several cars already ahead of me in line at the service en It was a snowy monday morning when I arrived for my 9:45 service appointment and there were several cars already ahead of me in line at the service entrance. Two men with clip boards were going from car to car getting info from the drivers and checking the cars and its tires. The drivers then left their cars and entered the waiting room. In my case I left the car and went shopping. A little later someone from the service dept. called me on my cell phone to review what I wanted done while they had my car. Another call came later to tell me that my car was ready for pick up. When I did go to get the car one of the two original men brought the car into the covered bay (it was still snowing) and led me to it. Wishing me a good day he raised the big door and out I went. Overall, a great experience. More

Great Service experience Excellent service, timely, complete review of the vehicle. clear explanation of the issues find, and complete transparency for price. overall great Excellent service, timely, complete review of the vehicle. clear explanation of the issues find, and complete transparency for price. overall great experience , and Laurie was great.. More

Great Experience It was a very busy and snowy day . . . Barry greeted me quickly and got me inside where it was warm. Knowing I had another appointment, he assisted g It was a very busy and snowy day . . . Barry greeted me quickly and got me inside where it was warm. Knowing I had another appointment, he assisted getting my loaner and off. My car was ready early and Barry was waiting to assist me again. More