Lexus of Manchester - Service Center

Airbag recall Primary visit was for the Tamara Airbag inflator replacement recall. Lexus did not impress me with their response to this severe safety issue but tha Primary visit was for the Tamara Airbag inflator replacement recall. Lexus did not impress me with their response to this severe safety issue but that doesn’t reflect on your dealership. More

oil change and tire rotation. Our service consultant (Dana) verified our service request, reviewed the service procedures and gave a cost estimate prior to signing the Work Order. Our service consultant (Dana) verified our service request, reviewed the service procedures and gave a cost estimate prior to signing the Work Order. After service, he reviewed work performed and reviewed suggestions made by technician for future service. Very professional. More

IRA Lexus Rocks I have always been pleased with the service and the people here. Very efficient, even on busy days! I wouldn’t do business any where else for my car. I have always been pleased with the service and the people here. Very efficient, even on busy days! I wouldn’t do business any where else for my car. More

great experience Great experience with friendly people. Barry was terrific at getting me logged in for service and getting me through the the process. Dawn was very f Great experience with friendly people. Barry was terrific at getting me logged in for service and getting me through the the process. Dawn was very friendly and efficient at getting all the paperwork done. The waiting area is pleasant and well stocked with snacks. My loaner car was ready very quickly. More

Top notch customer attention It was a snowy monday morning when I arrived for my 9:45 service appointment and there were several cars already ahead of me in line at the service en It was a snowy monday morning when I arrived for my 9:45 service appointment and there were several cars already ahead of me in line at the service entrance. Two men with clip boards were going from car to car getting info from the drivers and checking the cars and its tires. The drivers then left their cars and entered the waiting room. In my case I left the car and went shopping. A little later someone from the service dept. called me on my cell phone to review what I wanted done while they had my car. Another call came later to tell me that my car was ready for pick up. When I did go to get the car one of the two original men brought the car into the covered bay (it was still snowing) and led me to it. Wishing me a good day he raised the big door and out I went. Overall, a great experience. More

Perfect service, as usual This was a quick visit to change the GPS disk in a 10-year-old Lexus RX350. Not a problem and it was done in about a half hour. Laurie was great, as This was a quick visit to change the GPS disk in a 10-year-old Lexus RX350. Not a problem and it was done in about a half hour. Laurie was great, as usual. I highly recommend this service center and Laurie as a consultant. More

Great Experience It was a very busy and snowy day . . . Barry greeted me quickly and got me inside where it was warm. Knowing I had another appointment, he assisted g It was a very busy and snowy day . . . Barry greeted me quickly and got me inside where it was warm. Knowing I had another appointment, he assisted getting my loaner and off. My car was ready early and Barry was waiting to assist me again. More

Great Service experience Excellent service, timely, complete review of the vehicle. clear explanation of the issues find, and complete transparency for price. overall great Excellent service, timely, complete review of the vehicle. clear explanation of the issues find, and complete transparency for price. overall great experience , and Laurie was great.. More

Always Happy Once again, Laurie Beauchemin exceeded my expectations in making my visit very pleasant. I really din’t Mind waiting in your comfy waiting area. On Once again, Laurie Beauchemin exceeded my expectations in making my visit very pleasant. I really din’t Mind waiting in your comfy waiting area. One suggestion though. Reclining chairs like Hyannis Toyota has would make my day more relaxing taking a little nap!! I don’t get enough sleep & when I can find a place to nap, I take advantage of it! More

Rapid, Reasonable, Professional, Attentive Service at Ira Lexus of Manchester has always been well done, spot on, reasonable, and efficient. The waiting area is comfortable and clean. Complim Service at Ira Lexus of Manchester has always been well done, spot on, reasonable, and efficient. The waiting area is comfortable and clean. Complimentary beverages and bagels are an added touch. The service coordinators have always been attentive and understanding. More importantly, in almost six years of service since I purchased my car here, I've always felt and observed that everything recommended was reasonable and necessary while the work done has always been effective and efficient. It's certainly also reassuring to be driving a vehicle, though almost eight years old at this point, that has never ever needed anything beyond ordinary maintenance. More