Lexus of Manchester - Service Center

Pleasant, trusting, and confident My husband and I have been customers for 17 years and have purchased 4 cars through this dealership. We continue to be impressed with the professiona My husband and I have been customers for 17 years and have purchased 4 cars through this dealership. We continue to be impressed with the professionalism, superior service and open communication we have experienced with the staff. More

Laurie is the best!!! Brought our RX in for service. Met immediately by a guy who signed me in and pointed me in Laurie’s direction, Laurie was terrific in helping me get t Brought our RX in for service. Met immediately by a guy who signed me in and pointed me in Laurie’s direction, Laurie was terrific in helping me get the right service, a great loaner, and when ready, getting me processed and out the door. She was instrumental in us deciding to get a new Lexus. Great experience More

Service recall My service request was taken care of quickly and everyone involved was pleasant. It was a very positive experience. Work was done in a timely manner. My service request was taken care of quickly and everyone involved was pleasant. It was a very positive experience. Work was done in a timely manner. My car came back nice and clean. When I drove up I was taken care of quickly both dropping off my car and dropping off the loaner. More

oil change They go above and beyond in customer service. However, I wish I could schedule an oil change and get right in and out. That way I do not have to req They go above and beyond in customer service. However, I wish I could schedule an oil change and get right in and out. That way I do not have to request a loaner. Think waiting over an hour for an oil change is too long. More

Love Dawn Knapp and entire service team Yesterday was my third trip back to service since I purchased my Lexus on December 16, 2017. What I love is how I am immediately greeted and signed i Yesterday was my third trip back to service since I purchased my Lexus on December 16, 2017. What I love is how I am immediately greeted and signed in when I arrive into the garage. First time in, received my inspection sticker within 15 minutes. Totally delighted. The second time I was in, Dawn offered to call me when she knew firm details about my seat repair instead of leaving me to wait for hours. And yesterday, just as she had promised, my car was repaired in about an hour. 3 great service appointments. More

Replicate an intermittent problem with and replace door loc Overall experience was better than I expected , Laurie was great to work with and she communicated everything along the repair cycle. Will recommend t Overall experience was better than I expected , Laurie was great to work with and she communicated everything along the repair cycle. Will recommend to friend. More

Ira Lexus Great service by friendly and competent personnel. The service and work performed is excellent and done right the first time. Keep up the good work. Great service by friendly and competent personnel. The service and work performed is excellent and done right the first time. Keep up the good work. More

Great service I've been working with Lexus of Bedford for a number of years. The service is always excellent. But during the early visits, it was clear that they I've been working with Lexus of Bedford for a number of years. The service is always excellent. But during the early visits, it was clear that they were told to sell, sell, sell. I wrote them a note complaining about this after I went in for an oil change, had to wait for about a half hour before I even met with the service rep who spent about 20 minutes (maybe not quite) being friendly and telling me all the additional things we could do. All I needed was an oil change. During the following days, I got three email messages and a couple of phone calls to follow up. It was just an oil change. In any event, I did send a note and I was pleased the next visit to see that they moved things right along. No big upsell. I've stayed with them for about 6 years now, and glad I did. Josh is great to work with. More

Oil Change This was simply to get an oil change but the car was given the usual check list. It was a more pleasant place to wait than Prompto or elsewhere. It This was simply to get an oil change but the car was given the usual check list. It was a more pleasant place to wait than Prompto or elsewhere. It was it could be done as hoc versus a formal appointment. More

THE PRODUCT IS GREAT,LAURIE IS A GREAT SERVICE REP. I OWN A RX350 AND A HS250 BOTH OF WHICH ARE GREAT AUTOS. FUTURE PURCHASES WILL PLACE LEXUS AT THE TOP OF MY BUY LIST. KEEPING LOYAL CUSTOMERS WILL ALW I OWN A RX350 AND A HS250 BOTH OF WHICH ARE GREAT AUTOS. FUTURE PURCHASES WILL PLACE LEXUS AT THE TOP OF MY BUY LIST. KEEPING LOYAL CUSTOMERS WILL ALWAYS BEGIN AND END WITH "SERVICE". LAURIE BEAUCHEMIN SATISFIES THIS REQUIREMENT. More